SUMMARY

A leader whom is visionary and goal oriented with experience in providing custom
er service / relationship management between the business unit(s) and IT. I am p
roficient with the life-cycle of developing and implementing information solutio
ns with the understanding and addressing business needs. I have experience at im
plementing and maintaining ITIL principals for the organization, process improve
ment, resource management, multi-functional team leadership, negotiations, and p
roblem resolution and managing complex issues with an emphasis on strategic plan
ning.

* Service Delivery
* Service Management
* Change Management
* Problem Management
* Incident Management
* Project Management
* Production Support
* Desktop/Server Infrastructure
* Data Networks LAN/WAN
* Virtual and Blade Infrastructure
* System Security
* Disaster Recovery
* Backup Processes
* Internet and Intranet
SELECTED ACHIEVEMENTS
* Developed and built a centralized PC management organization responsible for t
he complete lifecycle management of personal computers resulting in annual savin
gs of $1M plus.
* Managed, developed and built an end-user support transition from an outsourced
desktop support model to an internally managed desktop support model in three (
3) months. This provided better resource utilization as well as a $500K annual s
avings.
* Managed teams of geographically dispersed technical professionals who supporte
d desktops and servers.
* Managed and deveploped the implementation of WSUS (workstation patching) for
the 5500 worksations.
* Mangaged and developed the implementation of SMS in late 2006.
* Implemented a one desktop and one laptop standard for the enterprise.
* Standardized a single local PC Admin account password for desktops and laptops
across the enterprise
* Co-lead the implementation and deployment of securing desktop and laptop local
admin rights for 5500 workstations.
* Lead the upgrade, support and deployment from Office 2003 to Office 2007 for 5
500 workstations.
* Managed and implemented the re-deployment of BlackBerry's via a central point.
* Managed and implemented a one workstation base image that can be deployed on a
ny Dell desktop or laptop model.
* Standardized remote and office printers.
* Implemented a centralized print server solution to consoilidate remote print s
ervers.
* Assisted in the implementation to reduce the number of desktop printers, netwo
rked and multi-function printers for the enterprise.
* Opened a successful pet boutique called "Woof Gang Bakery" in less than eight
(8) weeks in 2009.
* Purchased and running a second Woof Gang Bakery in Lakewood Ranch, FL in July
2010.
PROFESSIONAL EXPERIENCE

The Cat's Lore, LLC dba Woof Gang Bakery Sept 2009 - Present
It is our passion to provide wholesome, quality products that enhance the well-b
eing, health and happiness of beloved pets. Franchise Owner, Woof Gang Bakery, E
llenton & Lakewood Ranch, FL
* Built and opened an upscale pet boutique in less than (8) weeks.
o Three (3) weeks spent on developing business plan and applying for SBA loan. S
BA loan was not approved. Invested personal money to start business.
o Four (4) weeks spent building, stocking, marketing and opening in week four.
* July 2010 - Purchased second store in Lakewood Ranch, FL
* Owner and operator of two (2) pet boutique stores in Ellenton and Lakewood Ran
ch, FL.
* Perform daily operational, sales, financial and marketing activities for the b
usiness.
* Retail sales growth of 5% - 9% per month

CERIDIAN CORPORATION 2008 - Sept 2009

Ceridian Corporation is a leader in information systems for human resources, tra
nsportation and retailing. Manager, Global Workplace Services, St Petersburg, F
L, (2008 - Sept 2009)
Managed staffing, budgeting, and integration of the Global Workplace Services or
ganization. Oversaw production support, desktop/server infrastructure, system se
curity, disaster recovery, and SOX processes for a multi-location operation of 5
000+ users nationwide. Provided business relationship management representing In
formation Technology. Act as manager for infrastructure related projects, Report
ed to VP of Global Workplace Services. Thirteen direct and one temporary reports
.
* Performed critical technology assessments to enhance operations and standardiz
e services. Develop standards for software and hardware.
* Worked with cross functional teams to ensure that the systems provide the most
effective comprehensive services possible to users.
* Reorganized the St. Pete desktop team to become more efficient and movement to
wards building a "team" environment.
* Created an environment to change the "culture" of the department.
* Built swat teams to consolidate information, create documentation and stream-l
ine tasks and processes
* Worked closely with the executive management to identify needs and set directi
on for Global Workplace Services.
* Utilized ITIL principles to improve process and reduce cost.
* Managed various vendor relationships and contracts.
* Successfully administered $800K annual expense budget and $1.5M - $5M annual c
apital budget.

CERIDIAN CORPORATION
Manager, Depot Services, St. Petersburg, FL, (2004 - 2008)
Managed a team of individuals responsible for desktop/laptop hardware, LAN/WAN n
etwork infrastructure, desktop support, email support, virtual desktop infrastru
cture for a 1,200 user population facility, plus a 2,500 remote user population
using a centralized support staff of three staffers. Provided hands on leadershi
p to ensure user issues, connectivity, change management, capacity planning, per
formance monitoring, adds/moves/changes, infrastructure implementations and syst
em maintenance requirements were met. Had seven (7) direct reports and two (2) t
emporaries during this time.
* Worked closely with the business units to identify needs for network infrastru
cture and desktop support.
* Managed, built, developed and implemented a centralized warehouse to deploy/re
deploy desktops and laptops for 6,000 users. (up and running in less than five
(5) months)
* Managed the hardware asset inventory for over 6,000 desktops and laptops.
* Managed, built, developed and implemented a support model/team to remotely sup
port 2,500 users. (built and running in three (3) months)
o Supported by three (3) full time employees 5 days a week
o Model developed by creating a branch from the primary help desk
o Increased end-user customer satisfaction from 94% to 98%
o Decreased end-user down-time from 2-4 days to 1-2 days
o Introduced remote support tools to make support tasks faster and easier for al
l parties.
* Managed, built, developed and implemented a support model for outsourcing 10,0
00 mailboxes and 6,000 users. (up and running in three (3) months)
* Managed hardware budgets from $1.8m - $4.5m.
* Directed policies, staffing, compensation, and performance management for the
team.
* Created/implemented processes, policies and procedures for three (3) new depar
tments. (PC Depot, Depot Services and Mail Migration Support - for outsourcing C
eridian's e-mail)

CERIDIAN CORPORATION
LAN-WAN / Field Systems Engineer / Technical Information Consultant,
Charlotte, NC, (Apr 1990 - Nov 2004)
Provided day-to-day support for internal and external information technology pro
fessionals supporting large and complex NT network infrastructures. Worked close
ly with the business to provided infrastructure support, infrastructure maintena
nce, and infrastructure assessment activities. Evaluated problems and recommend
resolutions often in high-pressure situations.
* Provided recommendations regarding hardware and software solutions, including
detailed procurement requirements.
* Managed everyday operations pertaining to the LAN/WAN.
* Responsible for delivering ongoing district technology training and updates to
increase productivity, process improvements and employee development.
* Participated in presales efforts to assist in the identification of potential
value added services in the areas of network configuration, network administrati
on, etc.
* Maintained district hardware and software for about 50 employees.
* Asset Inventory management for all hardware and software.
* Allocated and managed PC hardware and software for all employees.
* Maintained district video conference system.
* Installed Ceridian's payroll/HR products for customers.
* Developed and maintained working relationships with vendors.
* Managed the daily office operations pertaining to office equipment.
* Determined what kind and type of hardware and software is needed in the distri
ct.
* Managed the district Internet site and determine the type and kind of informat
ion to be posted.
* Provided on-site technical assistance to new and existing customers.
* Responsible for delivering on-going district technology training and updates t
o increase productivity, process improvements and employee development.
* Provide on-site support and installation of various software applications.
* Troubleshoot various hardware, software and network related issues.
* Reviewed and setup network security and SQL security.
* Participated in national and district projects with budgets of $10 million dol
lars.
* Provided yearly technical support and setup of hardware and software at Ceridi
an's annual INSIGHT'S Conference with attendance of 300 + customers.
* Worked closely with various vendors.
* Participated in special internal projects on a local level and/or corporate le
vel.
* Documented processes to provide better support both internal and external cust
omers.
* Managed and implement all technical local district projects.
* Implemented application security configurations for our customers on a nationa
l level.

EDUCATION / PROFESSIONAL DEVELOPMENT

* BS - Marketing, The University of North Carolina, Charlotte
* ITIL - Foundation Certification V2 - 2006
* Six Sigma - White Belt Certification
* Microsoft MCSE - 2000

TECHNICAL ADDENDUM
OS/Environments: Windows NT, Windows 2000 Server, Windows Server 2003, Windows 2
000, Windows XP, Windows Vista, VDI
Applications: Microsoft Active Directory, SharePoint Services 3.0, Office ShareP
oint 2007, SMS 2003, Windows Server Update Services, LiveMeeting 2005, LiveMeet
ing 2007, TrendMicro OfficeScan suite, Cognos, Microsoft SQL, Oracle
Networking: LAN: Ethernet, Netware, Remote Access; WAN: routers, switches, VPN;
Protocols: TCP/IP
Hardware: Cisco networking devices, Dell servers and PCs, HP Servers, HP periphe
rals
Software: MS Office 2003/2007 (Word, Excel, Access, PowerPoint), MS Project 2003
/2007, MS Visio