ESTELLA A WINGFIELD

1100 Preston Circle Apt#825

Lithia Springs, GA 30122
Cell 706-832-3256
ewf1754a@westpost.net
PROFESSIONAL SUMMARY
Versatile, results-driven Senior Technical Writer, Content
Publishing Manager and Training Developer with 19+ years
success creating technical documentation and materials that
support $MM contract deliverables. Vital resource for
Microsoft, Cisco Systems, Rockwell Collins,
Networking for the Future, General Dynamics and US Army. Broad expertise in tech
nical writing, training and technical
development/validity of materials supporting network
configuration and operations. Record of achievement
designing, implementing, administering and maintaining
client/server-based LAN/WAN systems.
* Proactive problem solver, implementing solutions with
careful consideration to the bottom line, long-range goals,
feasibility and ease of use.
* Exceptional ability to analyze and translate complex
technical information to diverse end-users at all levels.
* Respected team leader, skilled at training and
motivating others to exceed established goals.
* Uncompromising commitment to performance excellence
with an ardent bias for action. Thrive in fast-paced
environments, readily adapting to evolving technical and
business challenges.
TECHNICAL SKILLS
PLATFORMS: Windows XP/ 2003/2000/NT4/98/95
DATABASES: Automated Systems Approach to Training (ASAT),
MS Visual SourceSafe, MS Access
NETWORKING/TOOLS: Cisco IOS 11.0/10.2, Cisco Works, Cisco
Routers, Ethernet Switches, SNMP, IIS, Microsoft Exchange
Server, TACLANE Encryption Devices
SOFTWARE: MS Office Suite (Word, PowerPoint, Excel), Adobe
Illustrator, FrameMaker, Photoshop, RoboDemo 5.0, Flash,
Adobe Suite, PageMaker, Visio, Norton Ghost, MS Mail,
FrontPage 2000/98
EDUCATION
American Intercontinental University
B.S., Information Technology, 2004, GPA 3.9
University of Phoenix
A.A., General Education, 2003, GPA 3.8

PROFESSIONAL EXPERIENCE
ROCKWELL COLLINS (Formerly Datapath, Inc.), Duluth, GA;
07/2007 - 02/2010
TRAINING DEVELOPER
Driving force in creating, developing, planning, writing and
editing training material for satellite and wireless
communications networks. Effectively utilized expertise in
operation and maintenance of commercial/military satellite
communication and packet data networking systems.
* Collaborated with program and project management,
engineering, technical support and manufacturing to plan,
develop and produce comprehensive Operator and System
Administration training courses.
* Developed, modified and maintained computer-based and
Web training.
KEY ACCOMPLISHMENTS:
* Met challenge of developing and implementing a U.S.
Army Joint Network Node (JNN) Ku-Band and Ka-Band mobile
satellite terminals training program ahead of schedule,
ensuring continuation of the JNN contracts.
* Spearheaded development of a comprehensive USMC Video
and Storage Wide Area Network training program, including
lesson plans, instructional visual aids, trainee guides and
test packages. Delivered program before deadline, netting
the company additional contracts.
* Recognized as Employee of the Month and by customer for
single-handedly planning, developing and delivering 4
training courses on time that were in compliance with CDRLs
specified in SOW, AR 350-70 and MIL-PRF29612B.
Environment: MS Office 2007, ASAT, Visio, MS SharePoint
NETWORKING FOR THE FUTURE, Washington, DC; 01/2007 - 07/2007
TECHNICAL WRITER (Consultant)
Delivered expert technical writing services for District's
Network Operations Center (DC NOC) and the Information
Technology Command and Control Center (ITCC).
KEY ACCOMPLISHMENTS:
* Developed, modified and maintained templates, forms and
reports for the LAN/WAN engineering staff and upper level
management. Solely responsible for maintaining documentation
and version control as well as updating all critical
documents for the DC government network infrastructure.
* Supported the ITCC Critical Events Manager in the
development of critical application documentation, such as
network architecture diagrams, escalation policies and
traffic analysis. Created problem assessment reports to aid
NOC engineers in resolving high-impact networking service
issues.
* Used Dynamic Site Framework software to enable ITCC
Critical Events Managers to develop full-featured, dynamic
Intranet Websites for DC government agencies.
* Created Visio drawings of the network, application and
database schematics, application-testing procedures and
troubleshooting steps. Maintained baseline hardware/software
configurations for networking infrastructure devices and
network services for all agencies supported by DC NOC/ITCC.
Environment: MS Office 2007, Dynamic Site Framework, Visio,
MS SharePoint
MICROSOFT, Redmond, WA; 11/ 2005 - 12/2006
CONTENT PUBLISHING MANAGER
Supplied leadership and oversight of technical writing team
developing documentation for a variety of networking
technologies, including Network Policy Server (NPS), Network
Access Protection (NAP) and Routing and Remote Access
Services (RRAS). Effectively coordinated workload of the
team and facilitated individual/team development.
KEY ACCOMPLISHMENTS:
 * Exceeded expectations in the delivery of high-quality,
timely content throughout the product cycle. Guided daily
activities by reviewing content developed, strategizing and
reporting milestones to key stakeholders, rapidly addressing
factors that hindered productivity, strategically
reassigning work and maintaining zero attrition.
* Innovated and established a Content Partnership
Council, a forum for stakeholders in organizing networking-
related documentation and sharing best practices to support
the Windows Server Suite of products. Immediately resulted
in reducing duplicate documents, eliminating deprecated
documents and producing documentation for early adopters,
ensuring that documentation was of the highest quality and
relevant to customers.
Environment: DocStudio 2005 (XML authoring environment),
MS Office 2007, Product Studio, MS SharePoint
CISCO SYSTEMS INC., RTP, NC; 05/2005 - 11/2005
TECHNICAL WRITER (Consultant)
Engaged to assist internal customers (hardware/software
Engineers) by providing documentation of architecture,
definition, designs and code documents for a new Cisco
router product, with additional government classified
features. Also supplied technical writing services for both
internal and external customer documentation.
KEY ACCOMPLISHMENTS:
* Facilitated the porting of all programs, engineering
documents and other program documentation to the company's
document management system.
* For PMO, developed templates for engineers and ensured
all classified markings were applied correctly to technical
reports/ documentation.
* Created, edited and delivered documentation for the
Configuration Guide, Command Reference, System Message Guide
and On-line Help.
* Aided Lead Technical Writer in developing a Technical
Documentation Plan that ensured timely, comprehensive
delivery of all end-user documentation.
Environment: Knowledge Tree, Word, Flash, Adobe Suite,
PageMaker, FrameMaker 7.1, Bugzilla, MS Office (to include
MS Project)
GENERAL DYNAMICS C4 SYSTEMS, Ft. Gordon, GA; 02/2000
03/2005
TECHNICAL WRITER/INSTRUCTOR (07/2001 03/2005)
Produced technical reports, software user manuals, version
description documents, technical notes and other
documentation for $MM contract deliverables. Oversaw the
production of publications and training curriculum.
KEY ACCOMPLISHMENTS:
* Converted 21 courses' curriculum from Word to the Army
Systems Approach to Training (ASAT) database, leading to an
additional contract to provide training on this database
system to other users.
* Facilitated navigation of the Distance Learning Web
page for Internet client and Intranet users, by designing a
Help system utilizing RoboDemo 5.0.
* Created 2 additional annexes for a pre-existing course
totaling 80 hours, resulting in both company and personal
recognition.
Environment: RoboDemo 5.0, Word, Flash, Adobe Suite,
PageMaker, Visio
INSTRUCTOR/TECHNICAL WRITER (02/2000 07/2001)
Team Leader accountable for the technical development and
validity of materials relating to network configuration and
operations. Designed and developed courses of instruction
on tactical data networks, preparing service members in
network planning, installation, operation and management for
secure/non-secure WANs.
KEY ACCOMPLISHMENTS:
* Secured $144MM Phase 2 contract, by exceeding all Data
Item Description (DID) contractual obligations for Tactical
Data Network Gateway and Server New Equipment Training by 4
months.
* Mentored a 5-member team to ensure that the Follow-On
Test and Evaluation was 100% successful, netting additional
company revenues.
* Played critical role in firm landing Instructor & Key
Personnel training contract, by creating an Instructional
Media Design Package that enabled the customer to convert
training into a formal and institutionalized curriculum.
Environment: SIPRNET, NIPRNET, MS Office, Visio, Windows
NT 4.0, Cisco IOS, HP OpenView, Cisco Works, Norton Ghost,
MS Exchange, MS Mail, Veritas
PRIOR EXPERIENCE
Instructor/Technical Writer, School Of Information
Technology/Fort Gordon
Systems Administrator, HQ AFSOUTH (NATO)/Italy
Systems Analyst/Database Administrator, 525 MI Bde/Fort
Bragg
Telecommunication Center Operator, 204th MI Bn/Germany
SECURITY
CLEARANCE
Secret (Inactive); previously held Top Secret (TS/SCI) for
10 years