Property Manager / Customer Service Representative

____________________QUALIFICATION HIGHLIGHTS____________________
* Mediation and problem solving skills.
* Competent using software including: Windows, Word, PowerPoint, E-mail, and th
e Internet.
* Effective management, technical, and supervisory skills.
* Demonstrated ability to meet the needs of patrons, dependable, hard working, r
eliable, and punctual.
* Recognized for long hours, commitment to customers, attention to detail, profe
ssionalism, and follow-up.
* Use clear, concise communication skills in conjunction with organizational ski
lls to perform daily duties.
* Work well as a team member or independently.
* Resourceful, energetic, competent, multi-task and results-oriented.
____________________PROFESSIONAL EXPERIENCE____________________
Professional Experience
* Mediation and problem solving skills.
* Competent using software including: Windows, Word, PowerPoint, E-mail, and th
e Internet.
* Effective management, technical, and supervisory skills.
* Demonstrated ability to meet the needs of patrons, dependable, hard working, r
eliable, and punctual.
* Recognized for long hours, commitment to customers, attention to detail, profe
ssionalism, and follow-up.
* Use clear, concise communication skills in conjunction with organizational ski
lls to perform daily duties.
* Work well as a team member or independently.
____________________EXPERIENCE____________________
2005 to 2010 - Property Manager
Self Storage Services Inc., [Columbia, MD
Maximize the income potential for the facility in accordance with the owner's ob
jectives Supervise the duties, delegation, and responsibilities of all assigned
subordinates, and carry out any changes deemed beneficial to the overall operati
on of the facility Assure thorough training and development of all assigned subo
rdinates
* Easily establish rapport with people of all ages, cultures, and beliefs
* Earned a reputation as a valuable and cooperative coworker by: being fair, hon
est, and willing to help others when needed; effectively resolving conflicts at
appropriate times; and assisting new managers and other staff to become familiar
with policy and operations
* Effective in stressful situations
* Dealt tactfully and effectively with difficult customers
* Demonstrated ability to apply sound knowledge to diverse applications
* Ability to assess organizational needs and implement administrative procedures
* Detail-minded with a good eye for balance and organization
* Compiled reports and records
2001 to 2003 - Property Manager
Self Storage Plus, Alexandria, VA
[ Describe your roles, responsibilities and accomplishments in this position, hi
ghlighting those areas relevant to your job target. Emphasize the skills or pers
onal characteristics that enabled you to succeed in this position and that suppo
rt your career objective. ]
* [ List a significant achievement in this position, providing quantifiable exam
ples of how your work has benefited the company. ]
* [ Include skills or traits that support your ability to succeed in your career
 objective. ]
* [ List other accomplishments relative to your job target (quantify with measur
able terms). ]
____________________EDUCATION____________________
1980 - H.S. Diploma, [ Major ]
Gaithersburg High School, Gaithersburg, MD
____________________SKILLS____________________
* E-Mail
* HTML
* MS DOS
* plorer
* Internet Technology
* FirstClass
* Netscape Navigator
* MS Works
* MS Word
* Management Information Systems
* MS Schedule +
* press
* MS Excel
* PC Anywhere
* MS Office XP (All Products)
* MS Office Professional
____________________SUMMARY____________________
Management career with proven track record of increasing sales and establishing
and exceeding customer expectations. Over 10 years experience in customer servi
ce, . Professional manager with a strong work ethic and attention to detail. Str
ong leadership, problem solving and communication skills.
Customer service professional with 10+ years experience interacting with the pub
lic. Highly qualified in service-based, hospitality positions requiring an empha
sis on customer satisfaction in a fast-paced environment. Strong team player and
leader. A proven and verifiable record for utilizing strong technical and inter
personal skills to enhance organizational efficiency and profitability. Committe
d to quality performance with an ability to learn new procedures quickly.