JOHN-CHARLES TOUSSAINT

245 East 54th Street, Apt8R

New York, New York, 10022-4718
6463694875
jtf358ec@westpost.net
http://www.linkedin.com/in/johncharlestoussaint
SUMMARY
Senior Manager with extensive experience in improving and managing Quality and S
upply Chain Operations. Expertise in streamlining business processes and leading
cross functional teams. Proven ability to train and mentor staff to meet indivi
dual and business goals and objectives. Excellent relationship builder with demo
nstrated listening and communication skills. Managed Vendor/Supplier relationshi
ps. French
EXPERTISE
Senior operations manager, director, supply chain, quality, management, supply c
hain management, inventory, distribution channels, distribution center, logistic
s, transportation, warehouse, warehousing, movement, production, manufacturing,
plant manager, process improvement, TQM, continuous business improvement, purcha
sing, sourcing, vendor certification, vendor audit, supplier audit, implementati
on, SAP, IM, SD, assets management, project manager, workflow, client liaison, c
ustomer relationship, customer relations, customer service, vendor relations, su
pplier relations, negotiations, French, risk management, business continuity, bu
siness continuity planning, business plan, scheduling, cost reduction, conflict
resolution, change management, teamwork, cross team, team player, international,
foreign operations, training, development, administrator, administration, direc
tor, facility manager, facilities manager, Microsoft office, word, excel, PowerP
oint, team development, productivity measurements, measurements, risk mitigation
, risk business, safety program, compliance, capacity planning, JIT.

PROFESSIONAL EXPERIENCE
BLOOMBERG L.P., New York, NY -- 1998 a" 2010
Manager, TQM a" Continuous Business Improvement -- 2006-2010
Trained, coached and mentored over 180 Supply Chain members globally in using th
e methods and tools of Continuous Business Improvements in daily activities: ide
ntifying and quantifying waste, gathering data, identifying root causes, impleme
nting solutions, and measuring results.
* Trained Supply Chain Personnel, Purchasing, Asset Management and Distribution
Center, in New York, New Jersey, London, Hong Kong, Singapore, and Tokyo.
* Developed a curriculum and made adjustments on the go to fit local participant
s' varied areas of professional expertise, culture, and locations.
* Over 210 Projects resulting in multimillion dollars savings, process streamlin
ing and automation, reduction of 35% inventory and 15% transportation costs, 30%
faster product movement and turn around, 99.99% inventory accuracy, and unified
global processes and procedures.
Supply Chain Global Coordinator for Risk-Business Continuity -- 2000-2010
Created, coordinated and implemented an effective risk and business continuity p
lan for each Supply Chain department globally in case of a disruptive local or r
egional event: Real Estate, Facilities, Engineering, Asset Management, Distribut
ion & Warehousing Centers, Purchasing, Printing and Fulfillment Center.
* Partnered with Corporate, Regional, and local Risk Management team members and
created over 80 Supply Chain business continuity and emergency plans including
the local, regional and global strategies in line with corporate requirements an
d local laws.
* Designed a global support network to enable continuity and flow of Supply Chai
n in case of interruption in a specific locale as the result of a disruptive eve
nt.
* Created and managed the Corporate 9/11 Reach Out Support in New York City whic
h resulted in a new global corporate volunteering program.
SAP System Implementation Team -- 2001-2006
Acted as Change Management advocate for Supply Chain during the selection, desig
n, global implementation and post implementation of SAP System: Financial, Procu
re to Pay Process, Accounting, Purchasing, Quality, Asset Management, Inventory,
and Distribution.
* Insured that a global point of view would be integrated in all new designs and
processes.
* Coordinated information and process changes with the various team members and
stakeholders around the world.
* Assisted in creating training documentation and support for new system and pro
cesses.
* Hosted, coordinated and managed the stay and activities for 60+ global team me
mbers while in New York for design, development and training.
* Integrated processes in line with new systems.
* Acted as post implementation point person for system and process improvement f
or Supply Chain Groups.
Supply Chain Manager -- 1999-2002
Managed Supply Chain activities: Vendor Relations, Purchasing, Return Call Cente
r, Asset Management, Inventories, Distribution Centers, and Quality.
* Decentralized supply chain activities from NYC centric to opening new Supply C
hain local offices in Hong Kong, London, Sao Paulo, Singapore, Sydney, and Tokyo
.
Quality Manager -- 1998-1999
Managed the quality and reliability of Products, Procedures and Processes in Pur
chasing and Distribution Centers.

ADDITIONAL RELEVANT EXPERIENCE

Propper Manufacturing Company, Long Island City, NY
Vice President Operations
Hallmark Electro Panel Inc, Melville, NY
Manufacturing Manager / Industrial Engineer
John Hassall, Inc, Westbury, NY
Director of Quality Control / Industrial Engineer
W. W. Cross, Jaffrey, NH
Industrial / Product and Process Specifications Engineer
EDUCATION
University Of New Hampshire, Keene and Manchester, New Hampshire
* Courses in Management, Accounting, Finance, Quality Control and Engineering /
Manufacturing Processes
College Saint Pie X, Belgium
* Liberal Arts and Science - equivalent to BA in Liberal Arts and Sciences.

PROFESSIONAL DEVELOPMENT/TRAINING
* SAP: IM, SD, Quality, Purchasing, A/P; Quality Improvement - ASQ; Supply Chain
- CSCMP; Logistics and Warehousing - WERC; Partners in Improvement - Conway Man
agement Company; Landmark Education; Manufacturing Improvement - SME; various Bl
oomberg in house developmental training in Business, Management and Leadership.

TECHNICAL SKILLS
* Microsoft Office: Word, Excel, PowerPoint; SAP

PROFESSIONAL AFFILIATIONS
* Board of Directors for The Brevard Owners Inc.
* NYCONN Roundtable - CSCMP for New York/Connecticut chapter.
* Council of Supply Chain Management Professional - CSCMP.
* Kaizen Experts a" Continuous Improvement Group, LinkedIn.

LANGUAGES
Bilingual English and French

JOHN-CHARLES TOUSSAINT jtf358ec@westpost.net