HEALTH CARE ADMINISTRATION

Healthcare Administration Business Operations Program Development Facility

Expansion Initiatives Regulatory Compliance HR Management / Training
A Health care management professional whose career has encompassed healthcare ad
ministration, human resources administration and business operations. Strengths
include policy setting, project management, budget control, human resources, pro
cess improvements, and program development, American College of Radiology Accred
itation, vendor negotiations and facility expansion proposal /justification. W
ell regarded as an energetic group motivator and performance coach with proven a
ccomplishments in the areas of, workforce competency training, recruitment and r
etention, and in-service training.
PROFESSIONAL EXPERIENCE
Imaging Center at Baxter Village, Fort Mill, SC 2008-2010
Practice Manager
Headed the administration at Baxter Imaging in Performance Improvement initiati
ves in the areas of Risk and Quality Management; Performance Improvement; and Cu
stomer Service.
Directed all areas of regulatory compliance and technical staff credentialing r
equirements.
Coordinated workforce management objectives with a focus on individual and depa
rtmental -wide initiatives and team concepts.
Key Accomplishments
Achieved Accreditation from the American College of Radiology for MRI, Ultrasou
nd, and Computed Tomography. This was achieved through weekly meetings with eac
h department; reviewing and charting progress; continuous communication with the
scheduling department to ensure needed exams fit into the required timeline.
Awarded Practice Manager of the Quarter.
Facilitated completion of annual in-service training in radiological and corpor
ate education programs to ensure a competent medical workforce and maintain comp
liance within the organization.
Directed the realignment of health care practices to better manage high-risk co
ntrast reaction patients at off-site facilities.
Increased revenue through marketing to referring physicians, providing services
that met the required needs of the practices and patients, resulting in a consi
stent referral growth pattern.
JCAHO Compliance.
Responsible for developing policy and procedures and obtaining corporate approv
al.
DHEC Compliance mandated by South Carolina.

Prologix East Fort Mill, SC 2007-2008

Office Manager
Managed 7 offices covering North Carolina and South Carolina.
Increased revenue by reducing the outstanding invoices from $1,000,000.00 to le
ss than $100,000.00 in 6 weeks.
Facilitated monthly safety meetings at all locations to ensure that all safety
regulations were enforced, reducing Workman Compensation payments; loss of staff
time, which increased production and quality of services.
Established a quality control program to meet the regulations of the Department
 of Transportation.
Facilitated monthly orientation classes for all new employees to review policie
s and procedures as well as equip the employees to meet and exceed departmental
expectations.
CEENTA Belmont, NC 2006-2007
Practice Manager,
Eliminated mobile lasers at multiple locations to stationary lasers purchased f
or a centralized location, eliminating cost from leased equipment.
Coordinated efforts of multiple departments to coincide with the relocation/ins
tallation of office equipment and supplies with a minimal office downtime of 1 d
ay.
Presbyterian Hospital Charlotte, NC 1988-2006
Supervisor Diagnostic Services/ Film Management/Transcription Services
Project Manager responsible for the purchase / construction / installation of a
n R&F room.
Facilitated arrangement with Information Services allowing Transcription Servic
es to work from home.
Established a revenue producing Transcription Department by acquiring 2nd read
s from physician practices.
Eliminated outside film storage cost by scanning filmed studies into PACS with
a cost saving of $75,000.00 annually.
EDUCATION
Pfeiffer University, Charlotte, NC
Masters in Health Care Administration
Pfeiffer University, Charlotte, NC
Bachelors in Health Care Management
LICENSES & CERTIFICATIONS
American Registry of Radiologic Technologists
CPR and BLS Certified
COMPUTER SKILLS
MS Word, Excel and PowerPoint, Outlook