OBJECTIVE

To obtain a position in network engineering or as a network technician, within t

he Phoenix, AZ area, in which to apply my acquired technical skills, and to gain
a better knowledge of the profession.
SUMMARY OF SKILLS
HARDWARE
* IBM/HP/Dell computers, Cisco Switches and Routers
* Macintosh computers, Cable testers
* TIA/EIA 568A/B cable construction, IEEE 802.11B/G/N access points
* Nortel 8600, 8010, and BPS 2000 ML Switches, Fluke Network Tools
* Single mode/Multimode Fiber Optic Cabling, Fiber Optic Distribution Panel

SOFTWARE
* Windows Server 2003/2008, Mac OSX
* Windows XP/Vista/7, Cisco IOS and SDM
* Microsoft Office 2010, Linux command-line
* Microsoft Project, Fedora/Redhat Linux
* RIP v2, VM Ware
* OSPF, EIGRP
* Frame-Relay, Maximo
* Remedy, IBM Tivoli
* Windows Shell Scripting & WSH, Altiris
* Active Directory, Nortel Device Manager
* DHCP, RSTP
* FDDI

OTHER
* VLSM, IPv4 & IPv6 Calculation
EXPERIENCE
Data Provisioning College Intern - 2010 - Present
MTA: New York City Transit, New York, NY
* Review of network diagrams for wired and wireless NYCT computer network projec
ts.
* Worked in data closets, to verify physical network connections from patch pane
l to Nortel and Cisco switches, and run new network connections from patch panel
to switch.
* Used Nortel Device Manager to logically verify connections to Nortel 8600 swit
ch, verify VLAN assignment for switch ports, and verified subnets.
* Worked with Network Operation Center to troubleshoot user connectivity issues,
using Fluke Network Tools to verify layer 2, 3, and 4 connectivity, and to veri
fy errors in frames.
* Locking and unlocking of switch ports, and data speed provisioning.
Desk Side Support/Build Engineer/DMAC - 2009 - 2010
Insight Global, Parsippany, NJ
* Worked with Bank of America/Merrill Lynch and IBM in on going projects in New
York branch office.
* Work on small to large-scale computer imaging/network imaging projects for, Ba
nk of America/Merrill Lynch internal clients, for deployment across the U.S.
* Troubleshoot computer hardware, and software issues, network printer setup via
publishing through Active Directory and troubleshooting.
* Setup of PXE server for computer imaging deployment through company software W
inEMC (Windows Enterprise Management Console).
* Use of Remedy ticketing system to create, track and complete requests for comp
uter moves, adds, and deployments.Management of company technology assets via Ma
ximo management software.
* Setup and troubleshooting of employee Outlook application, which include migra
tion to alternate Exchange Server, and correction of improper Exchange Server na
me, and PST file backup.
* Deployment of software requests via IBM Tivoli Management System.
* Supervising and training of new hires in computer build/imaging process using
WinEMC and hardware/software troubleshooting techniques.
* Worked closely with System Administrators to solve complex network and WinEMC
console issues.
Broadband/Advanced Representative - 2007 - 2009
Time Warner Cable, Staten Island, NY
* Troubleshoot set top cable converters, cable modem & internet connectivity wir
ed & wireless, and VoIP digital phone service Registered clients for sales leads
, managed client accounts via telephone and computer interface.
* Sales DTV, digital phone, high speed online services
* Diagnosed cable modem connection through DOCSIS CMTS tools, and Big Brother; r
eassigned IP addresses for VoiP and high speed online services; diagnosed signal
problems for digital phone through company Voices tools, and set top cable conv
erters through Video on Demand program, and Webnostics program.
* Acting Supervisor, and Help Desk Representative, which included management of
accounts, decision making in resolving customer, and client account issues over
the phone; assisted other representatives in program code errors, and conflicts
with accounts on ACSR and CIT billing and services program; worked with company
PAC department to resolve VoIP telephone number transfer errors, as well as vali
dated proper CLEC information.
* Provided training sessions for Representatives on the use of the Network Manag
ement System known as Big Brother, and company escalation, and ticking system kn
own as Issuetrak.
EDUCATION
Bachelor of Professional Studies, Network & Communication Management - 2010
DeVry University, Long Island City, New York
GPA: 3.4, Major GPA: 3.4. Advanced courses in Network Design, implementation, en
gineering & network security
Certificate, CCNA - 2008
Completed Intermidated training and testing to become a Cisco Certified Network
Associate
Certificate, A+ - 2006
Completed training for computer software & hardware technology.
PROFESSIONAL AFFILIATES
Comptia
Institute of Electrical and Electronics Engineers (IEEE)
Cisco Networking Academy