Analytical, results-driven human resources manager with over 11
years of achievement in staff recruitment, retention, and workforce diversity. Natural coach, outside-the-box thinker, and "HR as Business Partner" collaborator who excels at negotiations, diplomacy, and fostering employee morale. Ensure maximization of employee potential/performance by leveraging strong coaching, change management, and post-acquisition integration capabilities. Skilled problem-solver and mediator with expertise in policy optimization and expatriate/immigration issues. Previously earned PHR. _CORE COMPETENCIES_ * HR Operations * Staff Retention & Morale * Expatriate Agreements * Full Lifecycle Recruitment * Policy Development * Staff Development & Training * Employee Relations * Performance Improvement * Immigration Issues PROFESSIONAL EXPERIENCE INDUS INTERNATIONAL a" Atlanta, GA _Leading provider of enterprise asset/service delivery management products to 300,000 customers in 40 countries__._ HUMAN RESOURCES MANAGER (2000-2005) Directed regional human resources operations for the corporate office of this Indus International division with 300 personnel spanning Texas, Tennessee, Georgia, Pennsylvania, and Canada. Aligned business/human resources functions and provided strategic performance managing coaching to managers. Recruited by previous manager with direct report to VP of Human Resources. _SELECTED ACHIEVEMENTS:_ * Streamlined Indus' acquisition of 2 companies in 2003 and 2004 by authoring a new employee orientation program for staff of acquired organizations. * Paved the way for effective post-acquisition cultural integration by presenting on-site company overviews to both firms and partnering with acquired human resources teams to standardize policies/procedures, job descriptions, and performance reviews. Tapped to train new human resources manager in California and serve as single HR point-of-contact prior to candidate's start date. Teamed on HR manager interviews and coached/trained HR managers to next-level performance. * Spearheaded full lifecycle recruiting, leading initial hands-on recruitment and later managing a full-time recruiter. Authored recruiting procedures, directed new hire processes/orientations, facilitated annual benefits enrollment meetings, and negotiated salaries, raises, and expatriate/immigration agreements. Revamped corporate benefits and performance review processes. * Shored up employee morale in the midst of ongoing corporate change, reorganization, and cost containment and planned holiday events. Realigned corporate career path development matrix in tandem with peer HR managers. Resolved employee performance issues, facilitated exit interviews, and oversaw job training programs and staff retention initiatives. Coached personnel/managers on job performance, goal-setting, communications, and accountability themes. META4 a" Atlanta, GA _Human resources specialist providing an outsourcing platform for 55,000 European/Latin American clients and human/intellectual capital management services to 1,300+ clients/18 million employees spanning 100 countries._ HUMAN RESOURCES MANAGER (1998-2000) Joined Meta4 during its start-up phase and prior to the closure of its Atlanta office in 2000. Led human resources operations for Atlanta office, including recruiting, new hire orientations, visas, and payroll/benefits administration with direct report to VP of Finance. _SELECTED ACHIEVEMENTS:_ * Contributed to Meta4's successful start-up, authoring all corporate policies/procedures from scratch, including all job descriptions and the company's employee handbook, and steering policy implementation/adherence. * Spearheaded the rapid hiring of key sales/marketing personnel while driving full lifecycle recruiting and leading facility renovation. Guided the design and roll-out of all recruitment procedures in alignment with corporate objectives. * Smoothed multicultural communications for expatriates adjusting to US culture by designing and facilitating intercultural training. Administered expatriate agreements, immigration visas, and relocation/housing for this Spanish-owned company. Resolved employee relations and socialization issues. PEOPLE NETWORK a" Atlanta, GA _Information services firm specializing in the placement of IT professionals. Acquired by MD&E, Inc. in 2010._ STAFF RECRUITER (1996-1998) Managed full lifecycle recruiting with accountability for candidate presentation, selection, offer, negotiations, closing, and requisition administration and direct report to Owner/President. _SELECTED ACHIEVEMENTS:_ * Placed technical professionals with hard-to-find C++, Java, and mainframe software engineering skills, employing online recruiting resources/in-house applicant tracking system to identify stellar candidates. Forged strategic relationships with colleges/professional organizations to attract alumni and diversity candidates. * Optimized the pre-screening process by comparing candidate resume, credentials, skills, experience, and specialized knowledge with position requirements and hiring manager pre-screening questions. Devised pre-screening questions for managers and crafted inspiring presentations of companies and job opportunities. * Streamlined candidate selection by preparing candidates for client/hiring manager interviews, conducting face-to-face behavior-based interviews, setting clear expectations, and orchestrating post-interview debriefing with interview teams/candidates. Coached applicants on interview techniques and coordinated scheduling. * Ensured adherence with hiring best practices through execution of detailed reference checks/analysis, offer negotiations, and follow-up quality improvement studies with hiring managers/new hires. Laid the groundwork for positive audit findings, maintaining accurate documentation of candidates, searches, and manager interactions. ADDITIONAL EXPERIENCE HARRY NORMAN REALTORS a" Atlanta, GA _Atlanta's oldest and largest residential real estate firm with 25 sales offices and 1,300+ real estate staff. Subsidiary of HomeServices of America, the second-largest full-service, independent real estate brokerage firm in the US._ REALTOR (2005-2009) Generated $1.8 million in property sales through astute negotiations with and mediation between buyers/sellers, representing each party. Assured fulfillment of purchase agreement terms/conditions prior to closing dates by consulting with lenders, home inspectors, pest control operators, and escrow companies. _*** *** ***_ EARLY EXPERIENCE: Human Resources Assistant with Knowledgeware/Sterling Software and Law Engineering. ~~ Hiatus devoted to family, 2009-2010. Details available upon request ~~ EDUCATION & TECHNICAL SKILLS BUSINESS EDUCATION COURSEWORK, University of Georgia & Samford University _TECHNICAL SKILLS:_ MS Office/PowerPoint/Outlook, HRIS Systems, QuickBooks _Continued_