SHEILA M LALLY

2203 Kensington St
Harrisburg, PA 17104
Primary Phone: 717-635-8180
OBJECTIVE: To obtain a position where my capabilities, experience, and backgroun
d will be best utilized and upward mobility is based on results and accomplishme
nts.
EXPERIENCE
Land O Lakes Purina Feed LLC - Camp Hill, PA 04/07/2008-12/03/2010
Transportation Planner
Develops and coordinates the inbound, outbound, and interplant transportation pl
ans for multiple manufacturing facilities utilizing the Oracle Transportation Ma
nagement System.
Communicates with carriers, employees, and service providers in maintaining requ
irements for service, on time delivery, and customer satisfaction. Tenders freig
ht and sends transportation
reports to carriers and manufacturing facilities. Assists the Accounts Payable D
epartment in obtaining a resolution of any freight billing issues. Works on impl
ementing service improvements and cost savings programs developed by the Logisti
cs Department.
Land O Lakes Purina Feed LLC - Camp Hill, PA 02/05/2004-04/04/2008
Customer Service Representative
Experienced in the retail and commercial divisions of the business. Knowledgeabl
e in the navigation of the JD Edwards and Outlook Systems. Provides quality cust
omer service to dealers, sales team, and direct customers. Performs order entry
for multiple plants. Handles billing, credit, and contracting procedures. Resolv
es production and distribution issues.
Keystone Health Plan - Camp Hill, PA 10/01/2003-02/29/2004
Customer Service Representative
Provided customer service to internal and external calls from customers, doctors
, and pharmacists regarding insurance matters. Researched customer claims.
Bookspan - Mechanicsburg, PA 01/01/2003-05/31/2003
Customer Service Representive
Provided customer service to internal and external book club members on calls pl
aced and received. Listened to the members thoroughly and efficiently to make su
re that I understood exactly what the customer was asking to prevent error and p
erform outstanding customer service. Resolved customer inquiries in a timely man
ner. Processed incoming mail for orders or payments.
Footlocker Inc. - Camp Hill, PA 04/01/1994-06/21/2002
Technical Support/Customer Service Representative
Assisted retail executives, store personnel, and store customers with any type o
f customer service. Provided network technical support. Reset user id s and pa
sswords nationwide through
Mainframe System.Troubleshooted POS,debit/credit equipment,and modem/vsat commun
ication issues. Accurately logged extensive data via TPM System and Lotus Notes
.Walked store personnel through software loading of POS and placed hardware serv
ice calls when needed. Polled store sales and sent file downloads.Handled payro
ll
issues. Completed store compensation claims. Used Spanish language skills when
necessary.
Venator Group Inc. - Camp Hill, PA 05/31/1978-05/01/1994
Distribution-Quality Control Processor/Order picker/packer
Processed Vendor returns,evaluated defective merchandise,and logged updated via
computer. Picked,checked,and packed work orders for Kinney Shoes.Distributed to
company
retail stores.
EDUCATION
Trinity and Bishop McDevitt High Schools - 05/16/1978
Camp Hill and Harrisburg, Pennsylvania
Attained High School Diploma
Major: Business
SKILLS AND ABILITIES
Technical Support/Customer Service Representative Windows XP, Microsoft Office,
Outlook, JD Edwards, & Oracle Transportation Management System.
REFERENCES: Available Upon Request