Mary Ann DaAmico 302 Jacqueline Drive - Downingtown, Pennsylvania 19335

* 610.269.5878 215.205.3217
mdf83696@westpost.net
Financial Services - Operations - Insurance
OPERATIONS - RISK MANAGEMENT- UNDERWRITING
Six Sigma & Lean End to End Process Design Controls Analysis Team Building P
roblem Solving Relationship Management Best Practices Technology Development
& Implementation
Training Strategic Planning Project & Risk Management Budgets Audit Indus
try Regulations Outsourcing
Dynamic, self-driven and results-focused executive manager with years of progres
sive experience with financial services and insurance industry leaders. Offer st
rong expertise in, lean focused process design and re-engineering, project and r
isk management systems development and contact center operations. Thrive in a de
manding regulatory/compliance environment. Track record for resolving conflict a
nd sparking synergies across internal and external organizations. Successful in
developing and managing operations, customer service, structuring insurance busi
ness models sales marketing and underwriting, technology systems, policy develop
ment and front and back office processes. Expertise Six Sigma Lean, TQM, CPI, ri
sk management, compliance, state market conduct audits and reviews, and profitab
ility management. Astute analyst, strategic thinker and creative problem solver.
Personable, articulate and persuasive; powerful presenter.

CAREER TRACK
OWNER/CONSULTANT: Operation Design and Analysis
2008 a" present
OPS ANALYSIS, LLC
Downingtown, Pennsylvania
SUPPORT COMPANIES IN END TO END PROCESS DESIGN, SIX SIGMA LEAN , CPI, TQM, CLIEN
T EXPERIENCE MODELS, AUDIT AND RISK FOCUSED EXAMINATIONS
Create linear processes to optimize resources and reduce expenses. Integrate acq
uisitions and leverage best demonstrated practices while maintaining world class
service. Assess risk mitigation strategies related to SOX and SAS controls, inh
erent and prospective risk analysis to evaluate operational effectiveness and so
lvency of the corporation.
VICE PRESIDENT: Client Experience, Wealth and Asset Management 2007 - 2008
JPMORGAN CHASE Newark, Delaware
Delivered vision, technical expertise and organizational leadership essential f
or designing, developing, implementing and supporting a multiple application pla
tform. Executed due diligence for call/contact center and helpdesk systems; deve
loped best practices to enhance user/client experience. Orchestrated project pla
nning, budgets, metrics, onsite staff and offshore vendors.
* Devised a new application platform that reduced per-call costs by 5%; institut
ed a process for outsourcing call center analysis and reporting; developed user
training team focused on module delivery concepts.
VICE PRESIDENT: Six Sigma Engineering / Travel & Rewards / Insurance Services 1
996 - 2007
BANK OF AMERICA / MBNA AMERICA BANK, NA Wilmington, Delaware
Catalyzed strategies that drove continuous improvement in quality and productiv
ity for the largest commercial bank in the USA and leading independent credit ca
rd lender in the world. Worked with diverse teams; analyzed business processes t
o optimize integration, established best demonstrated practices and assimilated
acquisitions into main stream processes. Drafted and presented proposals to exec
utive leaders, including cost-benefit rationale. Won approvals and led project t
eams.

Six Sigma Projects:

- Consolidation of payment processing to key site beginning with USPS through re
conciliation. Focus - merging Bank of America's payments (card, loans, insurance
etc) into legacy MBNA's processes. Involved end to end processing of payments:
electronic processing, manual data entry, exception processing, returns, adjustm
ents, reconciliation, balancing and quality control points throughout the proces
s. Designed overlay process to ensure compliance with all regulatory requirement
s and disclaimers related to processing timelines.
- Vault consolidation lean project. Centralizing vault processing from 50+ vaul
ts to 4 vaults countrywide. Included mapping all of the branch (store) processes
through the vault deposit.
-Service delivery for multiple products, teller window applications and cross se
ll offer strategies.
-Kaizen events in plastics production (on site) to ensure security and streamlin
e production process.
-Statements new process and technology/equipment install. Developed inventory ma
pping, transportation and heat mapping/spaghetti charts in preparation of roll p
aper installation for statements and insertion upgrades.
* Crafted Hoshin plans for each line of business, focusing on long-range objecti
ves for Card Services; developed monthly scorecard analyses.
- Coordinated certification for Six Sigma Green Belts, Black Belts, Master Black
Belts and staff education in Design for Six Sigma, Lean Methods and Quality and
Productivity Control.
* Initiated a centralization strategy and managed quality assurance and complian
ce for the companyas 4,000+ Rewards Programs and substantially decreased $44,000
,000 of business risk.
- Created policies, procedures, desktops, self-assessments and technology tools;
achieved superior results in Sarbanes-Oxley (SOX) and other financial and opera
tional audits.
- Chaired the Rewards Program Working Group; assessed risk; approved new program
s; made key contributions to SOX and Gram-Leach-Bliley Act (GLBA) compliance com
mittees.
* Designed and launched the MBNA Insurance Agency, focused on Property and Casua
lty products, designed and implemented marketing and sales strategies for affini
ty programs in 48 states; controlled annual budgets to $10,000,000; supervised 5
0 personnel.
- Directed operations of multiple departments including product development, und
erwriting, policy issuance, customer service, licensing, compliance and quality
assurance.
- Developed marketing and sales strategy for new insurance products that include
d Property, Casualty, Accidental Death & Dismemberment (AD&D), Life and Health,
Long Term Care, Pet and Annuities.
- Developed practices and standards that exceeded those of competitors; delivere
d sales, service and underwriting training to 800 agents.
- Collaborated productively with insurance carriers, 3rd-party vendors, regulato
rs and internal experts in law, audit, compliance and corporate affairs.
REGIONAL VICE PRESIDENT: Operations 1995 - 1996
THE PARTNERSHIP GROUP Blue Bell, Pennsylvania
Spearheaded development, implementation and administration of a network infrastr
ucture and systems for 5 call centers; supported customer service, onsite and re
mote staff.
REGIONAL VICE PRESIDENT: Underwriting & Operations 1991 - 1995
THE GREEN TREE GROUP Philadelphia, Pennsylvania
Consolidated a property / casualty / small business portfolio and instituted cro
ss-training and team-based underwriting, which boosted service efficiency by 65%
.
REGIONAL MANAGER: Underwriting & Operations Prior to 1991
RELIANCE INSURANCE COMPANY Philadelphia, Pennsylvania
Designed programs, formulated competitive pricing and delivered unparalleled qua
lity service for property / casualty and ocean marine business lines in the Nort
heast United States. Responsibilities included technical underwriting aligned to
complex client requirements, and overall management of personnel, resources, op
erations, and compliance guidelines.

LEARNING CREDENTIALS
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION
Duquesne University, Pittsburgh, Pennsylvania
CERTIFICATIONS & LICENSES
Six Sigma Green Belt - Six Sigma Lean - Six Sigma DFSS Quality and Productivity
Control (QPC)
ORGANIZATIONS & ASSOCIATIONS
Philadelphia Insurance Society - National Association of Insurance Women
National Association of Female Executives - Professional Womenas Roundtable
Greyhound Rescue of Florida a" Northeast - Project Linus a" Pennsylvania Chapter
REFERENCES AND FURTHER DATA PROVIDED UPON REQUEST