Mickey Martin

20115-M Henderson RoadCornelius, NC 28031

(704) 975-3106
mmf8b850@westpost.net

Profile
Experienced Business Professional with proven technical, communication, leadersh
ip and managerial skills. Possess strong history of successful new project impl
ementations, Six Sigma optimization, formalized training in a corporate environm
ent, technical writing and database management. Well-versed and experienced usin
g quality and management approaches including Six Sigma DMAIC, Waterfall, Lean,
Agile, SDLC, CRM, UIT, UAT, JIT, JAD, RAD, DRP, TQM and Operations Management.
Experience Highlights
14 years of Business Analyst and Project Management experience
12 years of Operational experience
8 years of University Business Professor/Senior Training Instructor experience
7 years of Human Resource experience
7 years of Six Sigma DMAIC experience
7 years of OSHA/ISO administration
6 years of professional consulting
Proven successful project/PMO results
Six Sigma Black Belt training
Waterfall training
Agile training
MBA
Core Competencies
Program Management / Systems Integration / Software Selection & Implementation /
Technology Strategy / Project Management Office / Migration Planning / Project
Recovery / Teradata Management / Strategic Planning and Outsourcing / Business C
ontinuity Planning / Business Transformation & Change Management / Business Deve
lopment / Client Relationship Management / Engagement Planning & Delivery
Professional Accomplishments
* Project Manager from the top 3 strategic company initiatives at Lowes Companie
s
* Streamlined operations for a start-up, making $400 million plant investment su
ccessful
* Employee of the year nominee in 2008 for my work on Lowes Canadian expansion
* Optimized process workflow and developed quality improvement procedures for mu
ltiple clients
* Developed a business proposal and performed feasibility analysis to bring all
departments in-house for a Telecommunications company, while increasing customer
service and saving over $3 million in five years
* Developed best practice guidelines to maintain improvement and assisted client
in obtaining ISO 9002 certification
* Developed several process improvements and moved bottlenecks to speed up multi
ple SDLC projects for Lowes Special Order Sales department
* Established Sales and Marketing procedures for one of the largest auto sales d
ealerships in NC, turning the Internet Sales department into a cash cow and esta
blishing process entitlement
* Implemented ADP Enterprise Resource Planner through SDLC
Professional Experience
Project Manager 4/09-Present
IT Evolutions Cornelius, NC 28031
Analyze IT/Business solutions for clients. Provide leadership and support durin
g implementation. Work with software providers to meet business expectations.
* Maintain ADP ERP and setup clients network, including WAN portals to three oth
er locations
* Re-vamped a clients Internet sales department and established process entitlem
ent
* Consult with several clients concerning their current IT structure and discove
r network vulnerability
* Implement new network standards and equipment to resolve vulnerability issues
* Network installation and maintenance
* WAN portals
* IT Consulting
* SharePoint training
* Establish customer business plans
* Determine business requirements
* Administer user training and support
* IT implementation and optimization
* ERP, Software As A Service
* Business telephony sales and installations
* ISP solution delivery
Project Manager 4/04-4/09
Lowes Companies Mooresville, NC 28117
Work with vendors, software providers and internal customers to ensure that e-co
mmerce implementation of projects maintain pace with growth projections and time
lines.
* Project Manager for the top three strategic Lowes Companies initiatives
* Managed the Teradata content to lowes.com and also to the CMT (Core Selling) s
ystem in the stores
* Organized the Teradata content on Lowes.com and the CMT hierarchy using IBM We
bSphere
* Employee of the year nominee in 2008 for my work on Lowes Canadian expansion
* Organized and managed projects using SharePoint
* Wrote formalized training manuals for all development and quality assurance re
lated tasks
* Suggested several user interface changes during JAD sessions that were used in
Lowes Selling Center software
* Developed process improvements for quality testing, which reduced certificatio
n by 4-6 weeks
* Represented my department in numerous PMO, RAD and JAD sessions
* Worked with other departments to improve process flow and reporting (SOSE, WEX
, Lowes.com)
* Compiled, organized and prioritized 15 pages of software enhancements
* Created process flow charts and critical path flows to standardize and streaml
ine project development
* Developed and maintained vendor relationships
Comprised a vendor contact information database to eliminate process duplication
and to ensure approprate parties resolved issues without redundancy
Created an information sharing process to organize functions for multiple depart
mental groups
Reconciled Lowes resource tracking website to facilitate internal reporting func
tions
Projects Managed through SDLC:
* IBM WebSphere
* Big Hammer
* Lowes Canadian expansion
* CMT (Core Selling)
* GBI (Global Initiative)
* TCL
* I-CAT
* Patch Area Committee
* M2O software enhancements
* Multiple PMO experience in above referenced projects
Business Professor 12/04-6/05
Gardner-Webb University, Broyhill School of Management Boiling Springs, N
C 28017
Undergraduate Business Professor
* Strategic Management
* Operations Management
Senior Business Analyst 06/01-4/04
The Momentum Group Kernersville, NC 27284
Senior Business Analyst providing consulting services though the full life cycle
of projects.
* Developed a business proposal and performed feasibility analysis to bring all
departments in-house for a Telecommunications company, while increasing customer
service and saving over $3 million in five years
* Created a Flash self install DSL tutorial for a Telecommunications company
* Provided Six Sigma consulting
* Implemented ADP Enterprise Resource Planner through SDLC
* Established Sales and Marketing procedures for one of the largest auto sales d
ealerships in NC, turning the Internet Sales department into a cash cow and esta
blishing process entitlement
* Projected Cost/Benefit analysis, ROI, ROE, P/E and Quick ratios
* Led JAD sessions
* Administered user training and support
* Provided Six Sigma consulting
Established customer business plans
Determined business requirements
Consulted with clients concerning web design and establishing an Internet presen
ce
Built tutorials, web sites and web-enabled databases per client specifications
Senior Training Instructor 11/91-6/01
Unifi, Inc. Yadkinville, NC 27055
Lead Instructor of $400 million start-up project, involved in every aspect of im
plementation through project completion.
Business Analyst functions:
* Streamlined operations for a start-up, making $400 million plant investment su
ccessful
* Involved in ground floor development of operations for the start-up
* Determined and documented best-practice procedures for production
* Assisted in the development of quality limits for products through SPC/SQC sam
plings
* Performed data mining analysis
* Assisted in determining project metrics and scope
Developed technical documents for the computer control room
Implemented revised procedures to facilitate the start-ups continued success
Administered performance audits and time studies to ensure efficient daily opera
tions
Trained at Unifis Letterkenny, Ireland facility to enable smooth transition of a
start-up process
HR/Training:
* Conducted new employee orientations
* Administered training presentations
* Instructed employees on use of complex computer system, included SPC/SQC Terad
ata management
* Served as a team member for the management of more than 250 new employees
* Responsible for the training of seven different departments, including QC and
R&D
* Maintained and monitored matrices and diagrams
* Led JAD sessions
Managed groups of 20 or more employees
Maintained employee records
Ran weekly budget and performance reports

Education
Breakthrough Management Group
Six Sigma Black Belt training
Gardner-Webb University, Graduate School of Management
MBA, Management Information Systems concentration
Gardner-Webb University, Broyhill School of Management
Bachelor of Science in Management Information Systems