Charles Hess, Jr.

309 Blanc Lee Drive ~ Swansea, Illinois 62226

charles.hess@charter.net ~ (618) 698-4783
PROGRAM MANAGEMENT
Project Management * Information Technology * Operations Management
OBJECTIVE Program Management position where technical and managerial skills wil
l contribute significantly to the organization.
SUMMARY OF QUALIFICATIONS Highly respected, results-focused Program Manager in
the Information Technology and Aeronautical intelligence community arena. Prov
en ability to lead large, cross-functional teams in the full-cycle of program a
nd project management methodologies. Encompasses strong leadership and successfu
l team building skills. Outstanding capacity for planning, executing and ensurin
g adherence to program requirements. Resourceful problem solver with proven abi
lity to bring quick resolution to challenging situations as well as building las
ting relationships with vendors and customers. Controls expenditures in accorda
nce with budget allocation. Proven ability to deliver substantial revenue, produ
ctivity and quality improvements through well managed on-time projects
SECURITY CLEARANCE
* TS/SCI (SSBI) DCID 6/4 Adjudicated by OPM 20080102 AFCAF
* Counter Intelligence Polygraph, 20070103, AFOSI, 01983070031240
CORE COMPETENCIES
* Strategic Planning
* Organizational Development
* Supply Chain Management
* Team Dynamics
* Change Management
* Quality Control
* Human Resources
* Continuous Process Improvement
* Written and Oral Communication
* Earned Value Management Techniques

PROFESSIONAL EXPERIENCE
NJVC/National Geospatial-Intelligence Agency - St Louis, MO
Project Manager, Special Projects Office, Oct 2009 - Present
Responsible for the overall planning, implementation, execution and project clos
e out of National Geospatial-Intelligence Agency directed National Security Emer
gency Information Technology classified projects
Key Achievements:
* Led group to achieve successful project launches for classified programs value
d at over $3 million.
* Cleverly delivered $900K IT stalled project within scope ensuring customer con
tractual needs were met
* Developed long-term partnership with vendor that enhanced supply change manage
ment processes
* Established program objectives for team members and contract creation to secur
e new and follow-on work.
* Provided oversight of devised technical approaches that enabled customer requi
rements to be met
United States Air Force - 1987-2009, Exp Aviator, 4000+ flight hours - Various C
ONUS and OCONUS locations
Operations Manager, Special Projects Division, Scott AFB, IL, 2001 - Sep 2009

Guided special access programs valued at over $80 million. Directed multiple siz
ed teams in the worldwide completion of highly classified, compartmentalized DoD
insertion and extraction projects
CHARLES HESS, Jr. ~ Page 2
Key Achievements:
* Led a diverse group of personnel and over 100 cabinet level classified project
s for various DOD programs
* Missile & Space Intel Agency $100 million project contributor--principle lead
for logistics coordination team
* Directed 50+ DoD staff/logistics operations in delivery of $2B Boeing Phantom
Works prototype vehicles
* Crafted broad agreement connecting clients that resulted in $200M venture rema
ining within project scope
* Restructured functional program areas that resulted in 22% decrease in logisti
cs deficiencies
* Bolstered intelligence operations by synchronizing military and civilians team
s in Iraq and Afghanistan
* Innovatively negotiated discourse between stakeholders to overcome environment
al concerns
Chief, Aircrew Standardization and Evaluation, USAF, Travis AFB, CA, 1999 - 2001
Progressed through increasing levels of human resources responsibilities, culmin
ating in role with accountability for leadership of a 300-member organization.
Directed 73 enlisted aviators performance, proficiencies and adherence to establ
ished flight operations in the largest Air Mobility Wing in the USAF. Managed o
rganization standardization and evaluation programs. Analyzed adverse trends in
performance and initiated necessary corrective actions. Evaluated all data con
cerning supervisory workforce development and growth. Monitored and steered dir
ection of organization training program to ensure highest levels of instruction
were established. Ensured organizational directives pertaining to safe, efficie
nt, and worldwide aircraft operations were implemented. Advised and mentored em
ployees and management in the proper application of HR policies and procedures.
Conducted employee appraisals and provided feedback
Key Achievements:
* Overhauled quality control inspection program, leading to a boost in passing r
ates on written exams by 25%
* Championed no-notice flight evaluation program; recognized as Outstanding duri
ng annual inspection
* Authored and published aviation safety instructions within 48 hour requirement
; maintained a zero mishap rate
* Identified and corrected aircraft performance data errors that led to a saving
s of $100K in hourly flying cost
Chief, Aircrew Training, USAF, Travis AFB, CA, 1997 - 1999
Managed enlisted aviator training program. Trained and facilitated orientation
of new employees by managing 10 instructors. Investigated and responded to emplo
yee grievances and EEO complaints. Facilitated training review panels and works
hops with senior leadership. Ensured proper records of all training actions were
properly documented and maintained. Recommended employees for flight evaluatio
ns. Counseled and provided feedback to trainees and recommended additional trai
ning requirements. Developed and instituted training methodologies. Coordinat
ed with a civilian flight training facility to record employee training progress
and ensured flight training devices were accessible. Developed and established
 long-range training programs
Key Achievements:
* Published instructor training manual; increased fully trained aviators 30% fas
ter
* Triggered 33% increase in worker productivity by realigning job duties and fun
ctions
* Revised employee performance reporting procedures that enabled accurate and ti
mely employee appraisals
Prior experience included role as a Crime Prevention/Antiterrorism Program Manag
er
EDUCATION
Master of Arts in Human Resources Development ~ Webster University ~ St. Louis,
MO
Master of Arts in Management ~ Webster University ~ St. Louis, MO
Bachelor of Science in Workforce, Education and Development ~ Southern Illinois
University ~ Carbondale, IL
Associates of Applied Sciences, Aviation Operations ~ Community College of the A
ir Force ~ Maxwell AFB, AL
PROFESSIONAL CERTIFICATES
Applied Project Management ~ Master Certificate ~Villanova University
Lean Six Sigma Certificate ~ Villanova University
Green Belt Certificate ~ Villanova University