Dinshaw Challa

9730 203rd St. E Ph# 253-278-6555

Graham, WA 98338 Email: dc4edf6a@westpost.net
Distinguished Information Technology Manager with extensive experience in field
support management and project management. Proven ability to bridge information
technology (Hardware, Software, LAN and Mobile Devices) and business goals to pr
ovide productive solutions. Experienced in interfacing with key business units i
ncluding, Finance, Human Resources, Engineering, Sales & Marketing and Operation
s to make sure they operate in sync with Corporate IT initiatives and conform to
Corporate IT standards with primary focus on cost management, disaster recovery
and business continuity planning. Great communicator with skills in building al
liances and relationships to achieve success for the group and the company, quic
k learner who can rapidly adapt to changing technologies and processes.
Qualification / Skill Highlights
* Information Technology
o Field Support
o Software Support
* Windows 7, XP, 2000
* Office Suite including Access and Publisher
* Visio
* Adobe Acrobat
* Photoshop
* FrontPage & Dreamweaver
* AutoCAD
* HTML & PHP
o LAN Admin o Hardware Support
* PC Support
* Mac Support
* Cisco & HP Switches & Router
* Project Management
* Strategy Development
* Process Improvement
* Quality Assurance
* Client Relationships
* Team Building
* Cost Management
* Business Continuity Planning
Professional Experience
UPS, Seattle, WA Feb 2008 - April 2010
Technology Support Supervisor/ Project Manager
Developed strategic plans for supporting various business units with there infor
mation technology needs. Created performance benchmarks for technicians, and the
n measured there performance using quality improvement process methods. Manage d
istrict wide implementation projects for various applications and systems. Devel
oped business continuity plan for centers located in the Puget Sound area. Other
highlights of tasks performed by me in this role are as follows:
* Supervise and develop technicians.
* Develop and implement IT infrastructure disaster plan.
* Participate in Cross-Functional Meetings to understand district information te
chnology needs.
* Manage district IT Budget, by implementing process to keep monthly cost plans,
specially repair cost and over time expenses in line with the district budget,
while making sure there is no impact to operations.
* Develop Technicians' Skills and Procedural Knowledge.
* Develop Deploy and Manage Projects using PMT (project management tools).
* Create QIP (Quality Improvement Process) to measure project / technician succe
ss and develop action plans for improvement.
* Analyze Balance Scorecard to measure team efficiency, and develop action plans
to overcome areas of weakness.
* Coordinate and manage telecom needs for the entire district.
UPS Supply Chain Solutions / Fritz Companies, Auburn, WA Dec 1999 - Jan 2008
Technology Support Supervisor / LAN Administrator
Managed Novell 4 network for the northwest region. Project manager for Novell mi
gration to Windows Active Directory. Designed and implemented LAN infrastructure
for the Auburn facility. I managed successful implementation of automated Yard
system in a trucking yard. Instrumental in providing remote support to wide rang
e of end users. Some of the other tasks performed while in this position are as
follows:
* Supervise and develop technicians
* Deploy and Manage Projects using project management tools.
* Create QIP (Quality Improvement Process) to measure project success and develo
p action plans for improvement.
* Provide Balance Scorecard Element Support(project efficiency, monthly budget e
tc)
* Network Administrator for Pacific Northwest area approx 500+ users.
* Provide hardware and software support for various locations.
* Implement hardware and software deployments out in the field.
* Provide IT field support for new customer implementations.
* Provide onsite network support for corporate IT.
Information Development Inc., Houston, TX Mar 97 - Nov 98
Project Manager / LAN Administrator
* Administer local area network for a technical writing Company
* Manage multiple technical writing projects for various clients
o Managed development of CBT modules for a fortune 500 petrochemical company.
o Developed process flow training modules for auto parts manufacturing company.
Education
University of Houston, Houston, TX
* BS Industrial Engineering 06/95
Certifications
* Certified Novell Administrator 01/98
Certificates of Completion
* Administer Windows 2000 server 03/98
* A+ 04/98
* MS Access 05/03
* Commitment to integrity - FOC 2007 06/07
* Data Management 02/08
* Management Leadership Skill Seminar 06/09
o Conflict Management, Project Management, Team Building, Budget Planning
* Safe Work Methods 01/10
Reference
References are available on request.