Susi Thomas

2693 Shreve Road

Wooster, Ohio 44691
330.749.3250 e-mail: stfac3fc@westpost.net

Objectives
My objective is to obtain a responsible position with a company which will utili
ze my previous experiences and expand potential for professional and personal gr
owth. I desire to be part of a professional, creative and productive team whose
focus is producing customers who are not just satisfied, but overwhelmed.

Summary of Qualifications
+ An experienced, professional liaison in the corporate hospitality Industry.
+ An experienced manager with P&L, budgeting and personnel responsibilities.
+ An aggressive salesperson with excellent people motivation skills and follow-u
p.
+ A creative and energetic executor of marketing strategies and promotions
+ Able to effectively manage and prioritize multiple responsibilities.
+ Loyal, professional, stable, responsible, dependable, motivated.

Related Work Experiences

General Manager - Comfort Inn Canton, Ohio - Sunburst Hospitality Corporation -
Responsibilities included the development of short and long term financial and o
perational plans for the hotel which supported the overall objectives of the com
pany. Prepared the annual hotel budget. Monitored the performance of the hotel t
hrough verification and analysis of guest satisfaction systems and monthly finan
cial reports. Initiated corrective action. Maintained product and service qualit
y standards by conducting ongoing evaluations and investigating complaints. Init
iated corrective action. Implemented and maintained local and national sales / m
arketing programs. Established and maintained a pro-active human resource functi
on to ensure employee motivation, training and development, wage / benefit admin
istration and compliance with established labor regulations. Established and mai
ntained applicable preventative maintenance programs to protect the physical ass
ets of the hotel. Maintained a security function which protected both the assets
of the hotel and the personal safety of employees and guests. Implemented and m
aintained effective two-way communication systems which crossed departmental lin
es and reached all employees. Developed new programs which resulted in an increa
sed level of guest satisfaction and operational excellence. Managed in complianc
e with established company policies and procedures. Managed in compliance with l
ocal, state and federal laws and regulations.
February 2002 to September 2009

Corporate Meeting Planner - World Travel BTI (BCD Travel) - Supported the develo
pment and logistical execution of national and area meetings, events, conference
s, tradeshows and seminars for BCD clients such as Pfizer Pharmaceuticals and Go
odyear. Build and maintain client relationships and work collaboratively to plan
and execute meetings and events. Oversee registration and/or housing process as
sociated with client meetings and events. Worked independently or as part of a p
roject team following guidelines and processes in accordance with client and the
ir departmental policies, procedures and regulations. Collaborated with clients
and colleagues to create and maintain budgets, displaying fiscal responsibility
with the client spending, and obtain approvals as appropriate. Provided on-site
support during execution of meetings, events and tradeshows. Provided timely pos
t-event reporting.
March 1997 to February 2002

Director of Sales - Comfort Inn Canton, Ohio - Manor Care, Inc. - Responsibiliti
es included prospecting new accounts, developing relationships with these client
s, introducing them to our hotel and company; establishing account portfolios to
obtain detailed information on existing 100 preferred accounts and development
of loyal relationships with clients along with effective sales efforts regarding
follow-up, with an excellent level of consistent service; participating in loca
l civic and other activities to increase the hotels presence in the community an
d to obtain prospects; ensured maintenance reports; review of sales information
to discern trends that might influence the success of various market segments; d
evelopment and follow through with quarterly action plans designed to aid in the
achievement of the annual sales plan; develop and create innovative sales and m
arketing techniques; strong participation in the annual planning process for the
hotel.
August 1994 to March 1997
Director of Sales - Best Western Wooster Plaza, Wooster, Ohio. Duties included m
any of the above mentioned responsibilities in overseeing the sales office for a
full service hotel; documentation of customer needs to ensure follow-up and con
sistency; organization, documentation and communication of weekly functions to v
arious departments and personnel; ability to handle multiple responsibilities an
d conflicting tasks in an effective manner. Attended a variety of professional t
rade shows; serving in community service capacities, including Vice President of
Wayne County Bridal Fair; worked with travel companies and area attractions to
develop Motorcoach tour strategies for the hotel and area tourism. Initial posit
ion with the Best Western Wooster Plaza was Sales and Catering Manager and inclu
ded many of the above mentioned responsibilities in addition to banquets schedul
ing and coordination, equipment inventory control, all banquet personnel hiring,
scheduling, training and supervision. Created and implemented the hotels banque
t department training manual.
July 1991 to August 1994
Store Manager - McDonalds Corporation, Boca Raton, Florida - Duties included P&L
responsibilities, reconciliation and analysis; store marketing and execution of
promotions; crew staffing plan, crew scheduling, crew productivity and moral; c
rew member selection, training, performance reviews, meetings, communication and
leadership administration of personnel/training records, audits and inspections
, benefits, payroll preparation invoicing, statistical analysis, insurance claim
s, safety and fixed assets. Earlier positions with McDonalds included Market Tra
iner, development of management candidates from date of hire through first phase
of management training and operations course. Also held Assistant Manager Posit
ions. July 1985 to December 1990

Professional Associations / Honors

Past Members Wooster, Canton, Jackson/Belden Chamber of Commerce
Past Member Canton Stark County Convention & Visitors Bureau Board of Director
s
Past Member Canton Stark County CVB Convention Advisory Committee
Past Member Signature Worldwide Consumer Advisory Council
Outstanding Shift Award - McDonalds - 1986 & 1987
Outstanding Assistant Manager of the Year - McDonalds - 1988
Sunburst Outstanding Guest Satisfaction Performance - 2002
City of Canton Employer of the Year - 2003
Choice Gold Hospitality Award, 2003, 2004, 2005, 2006 & 2007
 Most Improved Employee Retention & Best Employee Retention - 2004
Sunburst Front Desk Service Award - 2005
Sunburst GOP Growth Award - 2006
Sunburst Operational Compliance Award - 2006
Sunburst Hotel of the Year Finalist - 2006
Sunburst Regional Head Coach of the Year - 2007
Sunburst Hospitality Signature Hotel of the Year - 2005, 2006, 2007, 2008 & 2
009

Education
1981 Graduate Wooster High School, Wooster, Ohio
1981 Graduate Wayne County Vocational School, Smithville, Ohio
McDonalds Training - Basic Operations Course, Intermediate Operations Course,
Advanced Equipment Course and Hamburger University, Chicago, Illinois
References can be furnished upon request