Ellie Best

828 Trolley Boulevard

Cellular (585) 410-2275
Rochester, NY 14606
eba30518@westpost.net

PROFESSIONAL SUMMARY
Business development manager with interpersonal relationship building skills. A
strategic thinker with excellent organization, communication and negotiation ski
lls who is committed to driving the success of an organization.
WORK EXPERIENCE
United Technologies - NORESCO, Syracuse, NY 2007-Current
Account Executive
*Develop, manage and close large multi-faceted sales
*Networked and developed relationships with membership affiliations in various v
ertical markets
*Successful in the execution of presenting the company's value proposition
*Strategic solutions-based selling with excellent forecasting and planning abili
ties
*Direct, manage and consult engineering development team to ensure project targe
ts and objectives are met
*Key person during contract review process with internal and external legal team
*Analyze and own marketing data to help promote identity and brand recognition i
n the marketplace
*Facilitate monthly progress meetings; own and distribute all written and oral c
ommunication
Johnson Controls, York, Incorporated, Victor, NY
2003-2007
Service Sales Representative
*Promotion to Service Sales Representative within Rochester Service Branch
*Owned all aspects of the sales cycle of high-end commercial accounts
*Focused on new business, while maintaining existing owner-client relationships
*Exceed sales goals by 25% of overall sales plan for 2006
*Achieved over 45% of new customer accounts in 2006
*Awarded trip to International Green Building event in Denver, Colorado
*Optimized networks and referrals to obtain account entry and expand market oppo
rtunities
*Ability to develop and maintain senior level client relationships and networks
within community
Branch Contract Administrator, Johnson Controls, York
*Supported regional sales teams by providing contract support to existing accoun
t base
*Up sold over 30% of existing service account base with new services
*Negotiated contract terms and conditions with existing customers to meet desire
d outcomes under existing service agreement guidelines
*Provided excellent customer follow-up to new and existing customers, including
scope changes, scheduling, billing and technical resources
*Reviewed sales contracts prior to booking to insure accuracy and that branch ob
jectives were met
*Participated in branch manager review meetings to analyze actual versus estimat
ed costs, planning and forecasting for remaining contract term
Second Season Clothing, Rochester, NY 2001-
2003
Co-Owner
*Managed day-to-day operations of a retail consignment business
*Increased annual sales goals by 20% year after year
*Recruited, hired and conducted performance reviews for all employees
*Developed "Best Practice" methods and procedures for daily operations and seaso
nal promotions
*Directed all sales and marketing strategies by creating new image for the "cons
ignment savvy",
*Customized advertising initiatives for multiple demographic markets, including
EBay, local newspaper
AT&T Growth Markets Sales Division, Rochester, NY
1999-2002
Field Service Manager
*Key person for maintaining 100 plus account base averaging 50% of overall total
revenue portfolio
*Owned sales support function, including billing up-selling and maintaining acco
unt relationship
*Responsible for tracking and timely resolving customer outage issues through we
b-based tracking system
*Conducted on-site customer presentations for new product solutions and technolo
gy
*Provided training and customer support through on-line customer management syst
em
LoMonaco & LoMonaco Law Firm, Rochester, NY
1988-1999
Office Manager/Paralegal
*Managed all administrative day to day functions of law office
*Exceptional follow-up given to clients with extreme confidentiality given to cr
itical matters
*Interviewed and qualified all new prospects to determine whether further legal
services were required
*Assisted clientele with program and work-related alternative based solutions gi
ven medical limitations
*Trained and managed part-time administrative staff with work load and weekly sc
hedules
*Assisted in the handling and management of case files under the guidelines of N
YS Workers' Compensation Law
*Recognized for increasing revenue base year over year for five consecutive year
s

Education and Professional Development

*MBA, Medaille College, Buffalo, NY - 2009
*BS, Bachelor of Science - SUNY College at Brockport, Brockport, NY - 2006
*Sandler Sales Training, Syracuse, NY, 2009 - Current
*Awarded trip to International Green Building Conference, Denver, CO - 2006
*Received Area Top Peer Award for business unit support, Upstate, NY - 2004
*Member of Genesee Valley Regional Healthcare Association , 2005 - Current