Paul Fiebelkorn 141 Shelter Cove Way Apt 205 Carrollton, VA Address 23314 T 7

57.544.5748 pffcd32c@westpost.net
Objective
To use my background and experience as an Owner/Operator of Chick-fil-a to enhan
ce the environment in a casual dining setting.

PROFILE
Over the last 11 years I have been the owner/operator of some of the highest vol
ume restaurants in Chick-fil-A at different concept levels. I have operated food
court units from 800k dollars net sales with staff of 20, up to 1.7 million dol
lars in net sales with a staff of 40, as well as a free standing location, 4.4 m
illion dollars and a staff of 70 that were recruited and developed from the grou
nd up.
EXPERIENCE
Chick-fi-A Mercury Blvd, Hampton Va - 2008-2010 Position: Owner/Operator
Role: My role in the business was to act as a consultant to the developed leader
ship staff to execute plans and strategies.
Responsibilities:
* Recruiting, and developing all levels of team members and leadership
o Leading staff of 70
o Developed 5 in upper leadership all GM caliber, along with shift leaders and t
eam leaders.
o Created monitoring systems to maintain and enhance team member experiences in
the restaurant as well as their performance.
* Marketing the business at the unit and market level
o Developed a marketing team lead by a marketing director to execute in unit mar
keting strategies.
o Developed systems to track sales and marketing progress
o Created budget spreadsheets and sales tracking spreadsheets to be utilized by
the team.
* Managing costs by developing systems to be used to monitor cost areas of the b
usiness.
o Developed in house systems and tracking tools to budget expenses as well as tr
ack various cost areas of the business, food and labor being the biggest.
* Communicating goals and strategies
o Developed yearly business plans
o Developed marketing and operations plans
o Communicated these goals to the leadership staff to execute
o Weekly leadership meetings to track progress on these goals and communicate ob
stacles and solutions
Highlights:
* $4,143,965.00 first full year in net sales ranked 75th out of 800 Free Standin
g restaurants chain wide.
* Top ranked drive thru in the service team in peak hour sales, ranked number f
or the last 10 months, and Ranked nationally 41st in drive through peak hour sal
es
* Received the 4 million dollar award in 2009 given out to those units reaching
4 million dollars in sales for the first time.
* Recognized regionally for transaction count increases in 2010 ranked 3rd with
a 158 per day transaction count increase for the year.
* Ranked 65th in 2010 nationally in sales volume with the unit trending 4.5 mill
ion in sales
* 2009 generated $1,144,477.82 in operating profits
* 2010 has generated $980,347.71 in operating profits through October
Chick-fil-A Patrick Henry Mall, Newport News Va - 2001-2008
Position: Owner/Operator
Role: My role in the business was to act as a consultant to the developed leader
ship staff to execute plans and strategies
Responsibilities:
* Recruiting, and developing all levels of team members and leadership
o Leading staff of 35
o Developed leadership at all levels
o Created monitoring systems to maintain and enhance team member experiences in
the restaurant as well as their performance.
* Marketing the business at the unit and market level
o Developed a marketing team lead by a marketing director to execute in unit mar
keting strategies.
o Developed systems to track sales and marketing progress
o Created budget spreadsheets and sales tracking spreadsheets to be utilized by
the team.
* Managing costs by developing systems to be used to monitor cost areas of the b
usiness.
o Developed in house systems and tracking tools to budget expenses as well as tr
ack various cost areas of the business, food and labor being the biggest.
* Communicating goals and strategies
o Developed yearly business plans
o Developed marketing and operations plans
o Communicated these goals to the leadership staff to execute
o Weekly leadership meetings to track progress on these goals and communicate ob
stacles and solutions
Highlights:
* $1,704,486.00 sales ranked 37th in sales out of 400 mall locations in 2007 las
t full year at this location
* In the top 30% in service satisfaction scores
* Selected as a test unit for service innovations that were rolled out chain wid
e the following year.
* Sales growth from 1.3 million to over 1.7 million in net sales from 2002 to 20
07
* Set a daily sales record for this unit in 2007 of over $17000.00
Chick-fil-A Cranberry Mall - Westminster Md, 1999- 2001
Position: Owner/Operator
Role: run all day to day operations, marketing, and developing a team.

EDUCATION Some College

* Auburn University of Montgomery - 1992 - 1993 Basic studies
* Dekalb Junior College (Atlanta, Ga) 1995 - 1997 Basic studies and business cla
sses
Skills:
* Recruiting developing team members and leadership at all levels
* Marketing at the local level and building the brand
* Controlling all costs of the business
* Developing and creating spreadsheets and other systems to track and monitor co
sts, developing others, and product quality.
* Coaching and mentoring leaders and team members
* P&L's
* Payroll and human resources
* Communicating and executing objectives to teams
* Creating business plans and goal setting
References:
Kevin Harrison (owner/operator Chick-fil-A)
757-329-3747
Leigh Leech (business consultant Chick-fil-A)
404-372-6150
Mike Hensley (business consultant Chick-fil-A)
404-693-5504
Liz Rediski (Manager Chick-fil-A Mercury Blvd)
757-876-6444
Norman Whitten (owner/operator Chick-fil-A)
757-714-0562