Suzette A.

Coles
1641 Lydia Avenue
Elmont, New York 11003
Home - (516) 652-1361 scfd42bc@westpost.net
A committed, compassionate Health & Human Services professional with over 3 year
s experience working with developmentally disabled adults in group home settings
. A degreed professional, capable of developing, implementing and administering
standards for the delivery of services, and managing caseloads, fiscal procedur
es, and financial concerns. A talented supervisor able to motivate, train, and
manage employees, and ensure all regulatory standards are met.
UNIVERSITY OF PHOENIX PHOENIX, ARIZONA
Bachelor of Arts in Health and Human Services Administration

ACCESS HEALTH STAFFING (1/1/07-PRESENT) MELVILLE

, NEW YORK
DIRECT CARE COORDINATOR
Work part-time with the developmentally disabled population for various non-prof
it organizations on Long Island. Coordinate the direct care of residence with d
evelopmental impairments with a goal towards getting them to be as autonomous as
possible. Assist with self-care (grooming, hygiene, diet and exercise), social
skills, recreational activities, safety and promoting independence. Worked par
t-time while completing degree.
THE FAMILY SECURITY PLAN (3/2006-PRESENT) ORANGE, CONNECTICUT
INSURANCE AGENT
Responsible for customizing insurance policies to meet the needs of families and
small business throughout Nassau County and Queens. Analyze insurance needs of
customers, recommend appropriate insurance products and implement policies. Se
ll whole life, critical illness insurance and disability income protection polic
ies. Periodically review insurance coverage with clients and recommend adjustme
nts as insurance needs change.
J.P. MORGAN CHASE BANK (1990-2006) WOODHAVEN,
NEW YORK
ASSISTANT VICE PRESIDENT
SMALL BUSINESS RELATIONSHIP MANAGER (12/03-3/06)
Responsible for acquiring new business and servicing existing business within th
e small business market segment for three branches of the bank. Managed banking
relationship with over 200 households with assets of over $6 million. Analyzed
banking needs, offered appropriate solutions and set-up accounts.
ASSISTANT VICE PRESIDENT
SELECT RELATIONSHIP MANAGER (1/93-3/2002)
Assisted in the management of finances and portfolio planning for select custome
rs with over $50,000 in assets held at the bank. Reviewed portfolios and advise
d on bank products and life insurance needs. Managed the sales force to develop
business and drive sales of bank products and services.
ASSISTANT VICE PRESIDENT
SALES MANAGER (1990-1993)
Managed five sales representatives providing training in meeting clients insuran
ce and investment needs. Taught representatives selling techniques and how to m
eet sales objectives.