AREA DIRECTOR OF OPERATIONS AND REGIONAL MANAGER

Astute, results-driven operations management professional with an impressive rec

ord of accomplishments and leadership experience in managing and directing the s
ales, forecasting, budget development, cost control and management development f
unctions in diverse, multi-unit environments. Comprehensive and progressive know
ledge of the policies, procedures, processes and techniques required to drive sa
les and profitability, build top-performing and customer-focused teams, while ac
hieving organizational and customer objectives. Dynamic, driven, and versatile t
eam leader with exceptional communication skills and the ability to work with di
verse groups while inspiring confidence at all levels.
OPERATIONAL SYSTEMS • BUSINESS DEVELOPMENT • CONTRACT ADMINISTRATION • MARKETING INNOVA
FULL P&L ACCOUNTABILITY • PROJECT MANAGEMENT • PROFIT OPTIMIZATION • BUSINESS STRATEGY
MULTI-UNIT OPERATIONS • CONTRACTOR & SUPPLIER MANAGEMENT • NEW STORE OPENINGS
LEADERSHIP TRAINING • PROFESSIONAL GUIDANCE • COST CONTROL • QUALITY CONTROL
• Expertise in driving business results through effective sales and marketing stra
tegies that enhance market share, revenue growth, and profitability.
• Entrepreneurial and business savvy professional experienced in all aspects of re
tail and service management.
• Effective leader with demonstrated skill in building, training, and leading top-
performing teams and fostering positive client and vendor relationships.
PROFESSIONAL EXPERIENCE
SILVER DINER DEVELOPMENT, INC. | 2001-2010
Area Director of Operations (Southern Virginia Region • 2004-2010)
Operating Partner (Virginia Beach, VA • 2002-2004)
General Manager (Merrifield, VA • 2001-2002)
Manager and Kitchen Manager (Reston, VA • 2001)
Provide strategic leadership and operational direction of the Southern Virginia
region with full accountability for the preparation and administration of sales
budgets, P&L’s and goals for a region generating in excess of $10 million in annual
sales. Defined and maintained operational standards and expectations for food qu
ality, guest service, food safety, store cleanliness, and financial performance.
Accountable for the operations of store locations within the region and
responsibility for the performance of 20 managers.
• Directed regional financial controls, implemented effective marketing plans, and
conducted ongoing management and employee training programs.
• Led and oversaw all phases of construction projects for three new store openings
from initial site selection through construction and store opening into operati
onal readiness.
• Exceptional leader and mentor with responsibility for the professional developme
nt of General Managers and Operating Partners, management recruitment, and train
ing.
• Slashed employee turnover by 75% through the delivery of leadership training and
professional guidance workshops and programs.
FIELDCREST STEEL CORPORATION, Carnegie, PA | 1996-2001
Director of Operations
Direct oversight and responsibility for the management and coordination of the d
ay-to-day operations of a high volume service center, maintaining close coordina
tion between office staff and sales teams to ensure smooth, effective business o
perations. Maintained and enforced all workplace and equipment safety compliance
regulations. Tracked and reported on all aspects of service center operations,
reporting findings to the President and Vice President.
• Defined and implemented effective inventory control practices for the organizati
on and tracking of an excess of $800,000 in inventory, reducing inventory costs
while positioning the company to exceed customer expectations.
• Led the development of effective sales and marketing campaigns and strategies le
ading to annual sales of $4 million.

SPINNAKER’S RESTAURANTS • 1991-1996

General Manager (Sarasota, FL)
Assistant General Manager (Virginia Beach, VA)
Manager (Richmond, VA & Murrells Inlet, SC)
Managed all aspects of business operations and staff activities, establishing ef
fective policies and procedures to streamline and enhance operational strategies
. Cultivated positive relationships with food vendors and service providers to e
nsure consistent and timely deliveries at the best possible cost to the company.
Provided prompt resolution to guest concerns and complaints, maintaining high l
evels of customer service to promote and ensure repeat business.
• Progressed through several management positions, receiving numerous promotions d
uring tenure with the company.
• Recipient of “Manager of the Year†award.
EDUCATION & PROFESSIONAL DEVELOPMENT
The Pennsylvania State University, PA
Bachelor of Science • Hotel, Restaurant and Institutional Management
Training for Intervention Procedures (TIPS) Certified • ServSafe Food Safety Certifi
ed
Shades of Harassment Certified • Walt Disney World’s Management Training Internship Prog
ram