Denyse Cratcha

440-729-0902
dcratcha@cchseast.org
PROFESSIONAL SUMMARY
Accomplished Diagnostic Imaging Management Professional with
diverse clinical, technical, and leadership capabilities;
specializes in diagnostic imaging, training, and research.
Possesses current knowledge in the technical aspects of patient
care in radiology.A take chargei individual with the ability to
coordinate multiple resources and projects, evaluate all daily
operations of the department, and assist the department personnel
in performing all technical and clinical activities. A highly
motivated professional with a commitment to outstanding customer
service. Communicates effectively at all levels within the
organization and is a positive driving force and team player.
Key skills include:
* CT and MRI Technologist
* Quality Driven Leader
* Budget Management
* Effective Negotiator
* Problem Solver
* Excellent Communication / Presentation Skills
* Researcher
* World Class Customer Service
* Team Player
* MS Office, Mac
PROFESSIONAL EXPERIENCE
CCF Hillcrest Hospital, Mayfield Hts., OH
2005 - Present
Full-service, 424-bed hospital that serves the medical needs of
Mayfield Heights and the surrounding communities, including Lake
and Geauga counties.
CT Clinical Coordinator
Managed the department workflow of a 24 / 7 department with 20
employees and 4 Philips CT systems.
* Maintain 100% department productivity. Ensure that employees
are trained and all credentialing is current.
* Spearheaded the first time ever 3D post-processing for CT and
CCT Angiography, Virtual Colonography, Orthopedics and Perfusion
studies for brain attack.
* Participated in multi-functional hospital / ED team for brain
attack certification.
* Responsible for obtaining the ACR accreditations for all three
systems.
* Selected as Hospital Training Facilitator for H.E.A.R.T., a
service recovery course.
UHHS Richmond Hospital, Richmond Hts., OH
2004 - 2005
Full service, community based, acute care teaching hospital.
CT and General Radiography Night Technologist
Performed CT and x-rays.
* Along with CT and x-rays, prepared the department for the next
day by compiling all floor requests for all modalities, printed
outpatient schedules and did all morning portable x-ray exams.
Precision Diagnostic Imaging, Willoughby Hills, OH
2003 - 2004
Nationally-recognized musculoskeletal and neuroradiological
expertise and imaging centers.
MRI Technologist
Assisted with start-up operations for new outpatient MRI Clinic
involving two facilities, specialized in orthopedic radiology /
MRI.
* Developed the protocols that were to be used on both systems
and then fine tuned them.
* Assisted with ACR accreditations, modifying protocols defined
by ACR and produced hardcopy films devoid of patient information
to demonstrate image quality for their examination.
* Performed clinical MRI imaging using the Hitachi 0.7T Open
Magnet.
Philips Medical Systems, Highland Hts., OH
1980 - 2003
Global supplier of diagnostic imaging equipment, information
technology and related health care services. Formerly Marconi
Medical Systems (Picker International).
Clinical Education Manager for CT and Oncology Division
1991 - 2003
Responsible for software upgrades, training of both technicians
and customers, and providing training for continuing education
credits.
* Orchestrated all aspects of global customer training
activities.
* Participated in product and protocol development, introduction
and release process.
* Developed and managed capital, overhead and expense budgets in
excess of $20M.
* Executed leadership and development plans for 30 employees
nationwide.
* Implemented first off-site customer training programs for
customers.
* Introduced first nationwide continuing education seminars for
customers.
* Spearheaded Applications Upgrade sales program, adding annual
revenues of $5M.
Clinical Education Supervisor for Magnetic Resonance Division
1982 - 1991
* Contributed from sequence / product development to marketing
stage for new division.
* Developed first customer training programs in MRI technology.
* Traveled globally to conduct customer training.
* Recruited and trained 12 specialists for growing business
needs.
* Computed Tomography Clinical Education Specialist.
EDUCATION
CT and General Radiology Technologist Diploma
Huron Road School of Radiologic Technology, East Cleveland, OH
CERTIFICATIONS
R.T. (R) (CT) (MR)
TRAINING
Internal Training at Picker International, Highland Heights, OH:
Quality Driven Leadership
Picker Problem Solving Process
Effective Negotiations
Signature Service
B.A.S.E. for Sales Excellence
Human Asset Management
Territory Planning
Product Managers Institute, University of Chicago, Chicago, IL