MELODY PANERGO

4684 Central Parkway

Dublin, CA 94568
Cell Phone (408) 835-3234
mpfec25e@westpost.net
OBJECTIVE: Seeking a challenging position in a busy office environment, make use
of strong organizational skills, and a proven ability to get the job done.
PROFESSIONAL SUMMARY
* Strong knowledge of MS Office Word, Excel, or similar software
* Typing 40 wpm with efficiency/accuracy
* Professional behavior
* Knowledge of multi line phone system
* Excellent customer service skills
* Effective written and verbal communication
* Team player
* Strong organization and problem solving skills, attention to detail and accura
cy
EDUCATION
Heald College, Milpitas, CA
Associate in Applied Science Degree in Computer Business Administration
January 2001
EXPERIENCE:
Claims Associate
Global Hawk Insurance, Livermore, CA 2/10 - present
Open and close claims, Organize claims files, Filing, Obtain reports for open cl
aims from adjusters, Process Loss Run requests, Scan and index closed claims re
cords to ImageRight, Data entry to J&W software, Agency Systems, and Excel, Fax
documents to adjusters through ImageRight software, Process invoices and payment
s for claims department, Answer telephones, Screen and direct calls/messages, As
sistant to collections department, Process loss run reports, Assist office attor
ney with clerical tasks, Accounts payable, Letter mailing, Labels for new claim
files, File state DMV reporting, Organize old files in storage, Additional dutie
s as assigned by Claims Manager or President of the Company.
Administrative Assistant 3/06 - 02/10
SunMan Engineering, San Jose, CA
Manage and direct all marketing sales efforts of the company, Help generate new
business and penetrate strategic accounts, Update contact information, Email bla
sting, Answer telephones, screen and direct calls/messages, Receive pricing on B
ill Of Materials, Assist engineers with Bill Of Materials, Process purchase orde
rs, Fax Non Disclosure Agreements to customers, Flawless customer service, Meet
and greet guests, Process sales reports, Additional duties as assigned by presid
ent of the company.
Administrative Assistant
Heald College, Milpitas, CA 5/01 - 3/06
Answered telephones, screen and direct calls/messages, Received and directed stu
dent guests of the college, Processed and administered Prometric test of all cli
ents, Preparation of daily and monthly reports, and quarterly student schedules,
Responsible for upkeep of customer and vendor files, Processed and responded to
education verification and transcript requests, Customer support and reenrollme
nt of returning students, Additional duties as assigned by Deans office, Assiste
d other administrative assistant.
Data Entry Clerk
Prostar Staffing, Sunnyvale, CA 7/99 to 12/99
Data entry for customer database in EZ Access system, Filed I9 and W4 forms, Cus
tomer telephone sales to potential candidates, Organized filing systems, includi
ng reports with indexing.
Receptionist/Operator
Computel, Santa Clara, CA 1/99 to 7/99
Answered telephones, screened and directed calls/messages, Made service calls to
customers and placed customer orders, Created highly effective filing systems,
including reports through indexing, budgeting
& offsite support resulting in easy access to critical information and streamlin
ed office functionality, Scheduled appointments and provided customer support.
Bank Teller 8/98 to 11/98
Manufacturers Bank, San Jose, CA
Processed transactions for personal and business customers and provided informat
ion regarding bank services, Executed complex transactions and use the computer
to enter deposits, payments, and withdrawals, Entrusted with handling safe depos
it, vault, ATM, bonds/coupons, and night-drop activities, Answered telephones, c
ustomer support and directed calls/messages.
Bank Teller 12/97 to 8/98
World Savings, San Jose, CA
Processed transactions for personal and business customers and provided informat
ion regarding bank services, Executed complex transactions and use the computer
to enter deposits, payments, and withdrawals, Entrusted with handling safe depos
it, vault, ATM, bonds/coupons, and night-drop activities, Answered telephones, c
ustomer support and direct calls/messages.