FRANK TURSO

501 Walters Lane a Itasca, IL 60143 a 708-670-4454 a ftffe13e@westpost.net

SERVICE MANAGEMENT
BUSINESS DEVELOPMENT a CLIENT RELATIONS a QUALITY ASSURANCE a SITE SUPERVISI
ON SUBCONTRACTOR NEGOTIATIONS a MASTER HVAC TECHNICIAN, ELECTRICIAN, AND PLUMB
ER

AMBITIOUS, RESULTS GENERATING SERVICE MANAGER with twenty yearsa experience in p

roject management; job estimates; contract negotiation; system design; commercia
l, industrial, and residential equipment installation, maintenance, and repair;
and client service. Reputation for meeting client specifications; complying with
building codes, design specifications, and industry standards; maintaining proj
ect budgets; and driving company sales and profitability.
Project Managementa"managed system installations, equipment maintenance/repair,
and construction projects, locking down customer requirements, preparing estima
tes, ordering equipment and material, securing permits, establishing schedules,
negotiating subcontractor fees, and managing projects onsite.
Client Relationsa"built and maintained a large customer following based upon to
p-tier quality standards, fair pricing and management practices, and customer se
rvice excellence.
Leadershipa"fostered a spirit of cooperation and accountability among teams, mi
nimized fragmentation among different subcontractor specialties, and communicate
d clear directives and expectations.
Interpersonal Strengthsa"solid work ethic; ownership and accountability for meet
ing goals and objectives; resourceful problem-solving; meticulous organization;
self-motivated and highly productive.

PROFESSIONAL EXPERIENCE
GENERAL MANAGER / START-UP MANAGEMENT TEAM MEMBER 2002 to 2010
Protech Mechanical, Inc., Oakbrook, IL
Developed and launched a heating and cooling service / installation and general
contracting business. Accountable for budget development/oversight, operations m
anagement, and implementation of long-term solutions to staffing and operational
issues. Hired, trained, and directed the activities of service technicians oper
ating in three crews. Trained and developed a high performance team of quality-c
onscious and customer-focused technicians.
a Grew business from start-up to multi-million dollar receivables.
a Assessed performance and repair history of existing systems; designed highly e
fficient and economical solutions to heating and cooling systems to reduce energ
y consumption and improve equipment reliability.
a Consistently received customer commendations for professionalism, organization
, and systems knowledge.
a Drove business growth through industry contacts, client referrals, and strateg
ic marketing/advertising programs.
a Developed and sustained a reputation for quality service and competitive prici
ng structures.
a Initiated and maintained inventory of used equipment and appliances to support
the needs of low income clients.
a Evaluated performance, functionality, and service history of restaurantsa heat
ing and cooling systems and commercial appliances to improve operational efficie
ncies and reduce maintenance costs.
a Identified new business opportunities and built long-term relationships with c
ommercial accounts such as restaurants, convenience stores, hospitals, nursing h
omes, schools, churches, private clubs, hotels, and motels, as well as residenti
al clients.
a Corroborated with engineer at Wells-Gardner Electronics, a global manufacturer
 and distributor of LCD flat panel displays and digital monitors, in designing m
echanical systems for warehouse operations.
a Skillfully negotiated contracts for electrical, plumbing, and carpentry servic
es to meet the objectives of warehouse design, homebuilding, and residential ren
ovation projects.
a Created estimating forms and prepared job estimates using MS Excel.
REFRIGERATION TECHNICIAN / SERVICE TECHNICIAN 1999 to 2002
ABT Appliance
Installed and serviced commercial and residential appliances including general m
echanical and electronic appliance repairs and high-end maintenance, troubleshoo
ting, and repair.
a Installed electrical lines to comply with appliance installation specification
s.
a Provided technical expertise on sales calls and prepared estimates based on cu
stomer requirements.
a Promoted to Lead Technician (one of three out of 50 technicians), overseeing p
erformance of technicians.
a Conducted weekly training for new technicians. Trained the Service Manager.
FRANK TURSO
Page Two

SERVICE DIRECTOR 1997 to 1999

Expresso Best, Inc.
Opened and managed the service department. Hired, trained, and supervised a team
of 8 technicians in installing and servicing industrial and commercial restaura
nt equipment. Trained and developed new field technicians.
a Drove business growth and development of new sales and service accounts in a l
arge geographic area.
a Maintained trusted relationships with customers throughout the Chicagoland are
a, IN, WI, and MO including Starbucks and Caribou Coffee.
a Identified business opportunities and generated route and field sales for comm
ercial equipment.
a Traveled to Milan, Italy twice a year for advanced training and new equipment
introductions.
ENGINEERING TECHNICIAN 1990 to 1997
Farley Candy Company
Installed, maintained, and repaired industrial manufacturing systems to minimize
equipment downtime while improving operational processes and efficiencies.
a Maintained high output air compressor systems and industrial heating and cooli
ng systems.
a Operated and repaired high output boiler systems for building steam plant.
a Maintained and repaired plumbing throughout the manufacturing facility, from s
team to water.
a Installed and maintained new building-wide electrical system, from lighting to
machine operations.
a Troubleshot and resolved issues with industrial wrapping and packaging machine
ry.

EDUCATION
DeVry University, Addison, IL a Electronics
Triton College, Certificate in Stationery Engineering
CFC Universal HVAC Certification for Refrigeration Systems
Triton College / College of DuPagea"safety, systems design, and management cours
es
Equipment Manufacturers Certificationsa" Refrigeration & Cooking Residential and
Commercial Equipment: Wolf, Sub-Zero, Viking, Bosch, True
HVAC: Carrier, Trane, Rheem
Computer Skills: CAD, MS Office, Internet Explorer, MS Outlook, Excel, Power Po
int