Wanda L.

Richards
2330 Lee Road 137, #413 Auburn, AL. 36832
(334) 466 8179 home (334) 728 2168 cell wr424034@westpost.net

Qualifications
Web Design Marketing Administration
Seasoned, reliable and hard-working professional with experience at the leadersh
ip and sole contributor levels. Versatile team player willing to pitch in wherev
er required. Detail-oriented, quick learner with above average communication, qu
ality customer service, organization, research and project management skills. Se
lected to complete Leadership Broward program. Dedicated, loyal, discreet. Seeki
ng to utilize strong experience in marketing, web design and administration in a
long term or project setting. Additional areas of expertise include:
* E commerce
* Internet Research
* Marketing/Business Development
* Quality Customer Service
* Executive Administration
* Accounting/Bookkeeping/Training
* Troubleshooting/Problem Solving
* Web programming/maintenance
Technical Skills
MS Office (Word, Excel, Power Point, Access, Outlook) Adobe Creative Suite
4 Web Standard
Photoshop CS2 Quark Front Page Web Animator Core (FTP) QuickBooks
HTML XHTML JAVA ASP
A+Net+
Medical Terminology Medical Transcription Medical Billing & Coding (In pr
ocess)

PROFESSIONAL EXPERIENCE
(Unemployed 2009 due to severely broken knee/smashed tibia/broken ankle)
(Fully recovered and anxious to continue career)
Temporary Positions/Special Projects 2006 - 2008
Delta Industrial (construction) Office Manager
Tier Technologies (payment processor for Gov) Telephone Technician
Doster Construction Office Manager
Health Information Design (Medicaid Contract) Data Entry
Law Offices (Real Estate law) Paralegal
Transam Associates Medical Transcription
Freelance: design brochures, ads, web sites, logos, menus, manuals, promo e
vents
Accomplishments during this period other than Administration & general duties
of job:
* Acquired documents for ISO 9001 certification audit
* Set up database to process information & produce reports from handheld units s
howing incomplete tasks by building, by unit, by room, by type
* Reconciled attorney Trust account. Researched & resolved 3 years O/S items
* Trained pharmacist in use of online system and Medicaid/Medicare protocol
* Assisted many small businesses with marketing and IT needs

Contempory Services, Auburn, AL 2004 - 2007

Guard/Hostess/Traffic Director
Part time at Auburn University public events
Event Operations Group, Auburn, AL 2007 - present
Guard/Hostess/Traffic Director
Part time at Auburn University public events
Auburn University Temporary Services 2004 - 2006
* ACES The Alabama Cooperative Extension System
Accounting/Administration
* Office of International Education Office of International Education
Student travel documents/student insurance accounts
* College of Engineering, Continuing Education College of Engineering >> Distanc
e Learning
Internet Research to establish mailing list for licensed engineers and land surv
eyors
Accomplishments during this period other than Administration & general duties o
f job:
* Developed accurate mailing list of 275,000 w/o duplicates
* Reconciled agent's statement to three GL accounts for insurance
* Managed lead institution administration of $12.5 million Fed grant
Lychee Woods, Fort Lauderdale, FL 1993 - 2004
Manager (sells Specialty Agricultural/Horticultural products via Internet)
* Implement structure of corp./acquire licenses/research Ag Regs
* Develop e commerce web site, corp. ID, ads, press release to affiliates
* Policy/procedures, hire staff, set up format for mgt/gov reporting
* Sales, collect revenue, initiate shipping, follow up with customer
* Financial reporting and bookkeeping
Accomplishments during this period other than Administration & general duties of
job:
* Established corporation and profitably ran it for 11 years
County National Bank, Fort Lauderdale, FL 1989 - 1993
Branch Manager & Loan Officer
* Managed branch, staff, customer relationships, lessee (in extra offices)
* Developed new business relationships for all financial products
* Trained staff, preformed weekly branch audits, resolve teller differences
* Acted as property manager for 3 story building & yard
Accomplishments during this period other than Administration & general duties of
job:
* Reviewed construction status of new building until Seal of Occupancy
* Developed customer base from zero to profitable size
* Maintained full occupancy of leased offices, collected all revenues/minimized
exp
* Trained staff in quality customer service & all tasks
Interbanc, Fort Lauderdale, FL 1985 - 1989
Director of Marketing
* Developed & executed strategic marketing plan, identified target groups & indi
viduals, and method of developing business
* Wrote manual on Quality Customer Service & trained staff
* Developed direct mail campaign including Newsmagazine & brochures
* Coordinated special events to promote customer development including group din
ners at upscale restaurant, catered brunches in branch, customer meetings to int
roduce new products
* Personally managed high net worth relationships
Accomplishments during this period other than Administration & general duties of
job:
* Turned around financial status from negative to highly profitable by developin
g profitable and honest customers from targeted list
* Instilled cooperative team spirit throughout staff
* Participated in community service efforts
Children's Home Society (set up method for generating funds by volunte
ers)
Broward General Hospital Foundation (coordinated Heart Healthy Program
)
Broward County Main Library (managed public technical unit - patrons/
computers)
Greater Broward Co Chamber of Commerce (mentor program for minorities)
Rare Fruit & Vegetable Council of Broward Co (Editor of news magazine)

EDUCATION
Penn Foster (online) Penn Foster Career School 2010
Career Diploma Medical Billing & Coding (in process 02/2010)
Penn Foster (online) Penn Foster Career School 2009
Certificate, Advanced Web Page Design & Multimedia
Penn Foster (online) Penn Foster Career School 2007
Certificate, Web Page Design
School of Medical Transcription (online) 2007
Medical Terminology Certificate
Medical Transcription Certificate 2007

The Art Institute of Fort Lauderdale http://www.aifl.edu/

Associates Degree, Graphic Design & Multimedia

Fort Lauderdale College

Bachelor of Science Summa Cum Laude, Data Process Management
Auburn University, Auburn, AL Registrar
Bachelor of Science, Business (with 55 hr in accounting)

Other Certificates/Training

QuarkXpress Certificate 2007

Photoshop CS2 Certificate 2008
Certified Master Gardener (AL) 2010
CPR & AED Certificate 2010
Member: AHIMA http://www.ahima.org
Member: AAPC http://www.aapc.com

COMMUNITY SERVICE
Volunteer Master Gardener Program http://aces.edu/mastergardener 2010
Volunteer East AL Medical Center http://eams.org 2010
Editor of news magazine Rare Fruit & Vegetable Council of Broward Co. 1989 - 20
04
Board Member Children's Home Society
1985 - 1989
Technical Manager Broward County Library Public Computer Facility 2000 -
2003
Advisor for Art Ft Lauderdale 1989 - 1993
Chamber of Commerce Professional Mentor Program 1985 -- 1989

Wanda L. Richards
2330 Lee Road 137, #413
Auburn, AL 36832
334 466 8179 334728 2168 wr424034@westpost.net
Summary of Career by Jobs

Inventory Accountant Diversified Products, Opelika, AL 1970 --1973

Internal bank auditor Union Planters, Memphis 1973 - 1975
Manager General Accounting Union Planters, Memphis 1975 - 1979
Chief Accountant (Holding Co) First Bankshares, Boca Raton, FL 1979 - 1983
Marketing officer NCNB, Ft Lauderdale, FL 1983 - 1985
Director of Marketing Interbanc, Ft Lauderdale, FL 1985 - 1989
Branch Manager & Loan Off County National Bank, Ft Lau 1989 - 1993
Manager Lychee Woods, Ft Lauderdale, FL 1993 - 2003
Paralegal George Blake, esq., Auburn, 2003 - 2003
Data Entry Health Info Design, Auburn 2003 - 2003
Admin/ Internet Research Auburn University, Auburn 2004 - 2006
Guard/hostess/traffic director Contemporary Services 2004 -- 2007
Office Manager Doster Construction 2007 -- 2007
Guard/hostess/traffic director Event Operations 2007 present
Office Manager Delta Industrial 2008 --2008
Telephone Tec Tier Technologies, Auburn 2009 --2009