Jeffrey C.

Kinsman
11226 Spurline Drive
Jacksonville, Florida 32257
904-962-4539

Professional Profile
Result oriented, dependable and professional with over twenty-four years of expe
rience in the telecommunications industry. Excel in a fast paced environment suc
h as the communication and data field demand. Perform well in independent, unsup
ervised positions, as well as part of a team.

Employment History
April 2010 to Current
Communication Planning Corp, Jacksonville, Fl.
904-645-9077
Senior Field Service Technician
* Certified on ShoreTel Phone System 10.1
* Maintain Support and Design Norstar and BCM's

June 2006 - March 2010

Digital Connections Inc., Jacksonville, FL
615-826-5000
Nortel Systems Engineer
* Installation and upgrades on BCM 50/200/400 Systems on all software releases t
o current 5.0.
* Provide technical support to junior technicians for Norstar and BCM systems
* Certification on the BCM 50/Call Pilot
* Completed Nortel's 6053F BCM 450 Delta
* Engineering for all new Norstar and BCM systems
* Nortel Certified Support Specialist (NCSS) VOIP Technologies
October 2005 - June 2006
Kinsman Communications, Jacksonville, FL
904-880-6800
Self Employed Contractor
* Started my own company
* Contracted my services of installation, maintenance and upgrades for Norstar M
ICS/CICS and BCM (50, 200, 400 and 1000).

Additional Employment History

October 1998 - October 2005
Digitel Corporation, Atlanta, GA
770-451-1111
Nortel Senior Engineer
* Performed numerous installations and upgrades on Norstar, CallPilot (100 & 150
) and Business Communication Manager
* Nortel Certified Technology Specialist - Converged IP Telephony Solutions
* Nortel Certified Support Specialist - VoIP BCM 3.0
* Nortel Certified Support Specialist - BCM50
* Certified on MICS & CICS 4.0-6.0 including retired Nortel Application Modules
and Flash.
* Certified on CallPilot 100/150 voicemail.

Jeffrey C. Kinsman
Employment History
Continued
November 1995 - October 1998
Key Services, Atlanta, GA
Technician
* Project Manager over the installation of Cat-5 and cat-3 cabling for Delta Air
lines Atlanta Campus.
* Certified on Leviton and Panduit. I have worked with and on Amp, Hubble Shuttl
e etc.
Education
* Nortel Networks / Global Knowledge Training School (Richardson Texas and Calif
ornia)
Nortel - Prometrics
* 920-803; Technology Standards and Protocols for IP Telephony Solutions
* 920-127; NNCSS VoIP BCM 3.0 Installation and Maintenance
* 920-193; BCM50 Rls. 1.0 - SS
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