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TONYA MCCLAIN-ALI

2605 BROOKSIDE DRIVE #130, BAKERSFIELD, CA 93311


(310) 704-0699 CELLULAR; (661) 664-8397 HOME
EXECUTIVE PROFILE
Customer service professional that is personable, systematic, and analytical. A
natural leader with a successful track record with developing and maintaining ov
erall quality and array of day-to-day business operations for various establishm
ents.
* Four years of accounts receivable, accounts payable, invoicing, payroll, prob
lem solving, monitoring cost and identifying cost variances.
* Fifteen years of managing and motivating employees to maximize sales goals.
* Self-directed professional planning of continuous education.
High-level of professional integrity, able to use internal company policies and
procedures toward achieving organizational objectives. Cooperative team player w
ho well enjoy working with all employees at different levels to handle a variety
of assignments. Motivated and self discipline to grow within an organization th
at will offer progressive responsibilities and build operating efficiencies to a
chieve success.
AREAS OF KNOWLEDGE & EXPERIENCE
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
Microsoft Access
Microsoft Project
Inventory reconciliation
Invoicing
General Ledger
Procurement
Administrative/Clerical
Financial Statements
Tax Computations
10-key (8775 Strokes)
Typing (45 WPM)
Lotus Notes Scheduling
A/P & A/R
Bank reconciliation
Customer Relations
Internal Auditing
Payroll
QuickBooks
PROFESSIONAL EXPERIENCE
FBT, INC - Bakersfield, CA
Office Manager, 2007 to Present
* Established, monitored and maintained daily record keeping transactions for 6
6 customers.
* Handled weekly payroll and taxes for 15 employees.
* Evaluated and implemented personnel functions for all employees
* Maintained and controlled tickler database for tracking delinquent accounts.
* Arbitrated customer sales and complaints.
* Authored memoranda, forms and policies.
SYNDEX READY MIX, LLC - Buttonwillow, CA
Administrative Manager, 2008 to 2009
* Invoiced daily more than 55 sales and cash receipts for 35 customers.
* Performed bank deposits and reconciliation of 4 bank registers monthly.
* Assigned, trained and monitored receptionists on clerical responsibilities an
d procedures.
* Procured, justified, and inventoried office supplies, supplies and fixed equi
pment.
* Invented a strategic collection process for accounts greater than 90 days.
* Controlled customer inquiries and complaints.
PROFESSIONAL EXPERIENCE (CONTINUED)
OCCIDENTAL PETROLEUM CORPORATION- Bakersfield, CA
Contractor: Human Resource Clerk, 2006 to 2007
* Scheduled interviews for current open positions
* Prepared, maintained, and input applicant information to prepare hiring repor
ts
* Greet, screen and provided information to employees and applicants via teleph
one, letters or email
* Updated weekly the database of job opportunities
* Administered test for applicants
ABBOTT LABORATORIES-Waukegan, IL
Contractor: Help Desk Analyst/Scheduler, 2005 to 2006
* Answered and scheduled calls/ emails for 254 internal employees regarding tec
hnical support, software, computer equipment, and peripherals
* Tracked and monitored concerns to ensure timely resolutions
* Analyzed ordering trends and tracked financial purchases to procure future eq
uipment needs
Lowes Home Improvement -Lincolnwood, IL/Jacksonville, FL
Customer Service Manager/Shipping & Receiving Manager, 2003 to 2005
* Circumvented customer complaints, provided leadership, direction and training
to employees
* Tracked and monitored processes of unloading and loading freight
* Established schedules for employees and shipments
* Prepared and performed performance reviews for employees
Home Depot Home Improvement - Marina Del Rey/Signal Hill/Orange, CA
Internal Auditor, Loss Prevention Manager, Department Manager, Customer Service
Manager, 1996 to 2003
* Controlled: sales goals, budgeting, inventory, hiring/firing, ordering stock,
advertising and promotions
* Tracked and monitored employee scheduling, cash shortage/overages and vacatio
ns.
* Created sales plans and monitored internal controls.
EDUCATION
COLORADO TECHNICAL UNIVERSITY-2010
Bachelor of Science (BS) in Accounting
SAN JOAQUIN VALLEY COLLEGE - 2007
Associate of Science (AS) in Business Administration