(310) 704-0699 CELLULAR; (661) 664-8397 HOME EXECUTIVE PROFILE Customer service professional that is personable, systematic, and analytical. A natural leader with a successful track record with developing and maintaining ov erall quality and array of day-to-day business operations for various establishm ents. * Four years of accounts receivable, accounts payable, invoicing, payroll, prob lem solving, monitoring cost and identifying cost variances. * Fifteen years of managing and motivating employees to maximize sales goals. * Self-directed professional planning of continuous education. High-level of professional integrity, able to use internal company policies and procedures toward achieving organizational objectives. Cooperative team player w ho well enjoy working with all employees at different levels to handle a variety of assignments. Motivated and self discipline to grow within an organization th at will offer progressive responsibilities and build operating efficiencies to a chieve success. AREAS OF KNOWLEDGE & EXPERIENCE Microsoft Word Microsoft PowerPoint Microsoft Excel Microsoft Access Microsoft Project Inventory reconciliation Invoicing General Ledger Procurement Administrative/Clerical Financial Statements Tax Computations 10-key (8775 Strokes) Typing (45 WPM) Lotus Notes Scheduling A/P & A/R Bank reconciliation Customer Relations Internal Auditing Payroll QuickBooks PROFESSIONAL EXPERIENCE FBT, INC - Bakersfield, CA Office Manager, 2007 to Present * Established, monitored and maintained daily record keeping transactions for 6 6 customers. * Handled weekly payroll and taxes for 15 employees. * Evaluated and implemented personnel functions for all employees * Maintained and controlled tickler database for tracking delinquent accounts. * Arbitrated customer sales and complaints. * Authored memoranda, forms and policies. SYNDEX READY MIX, LLC - Buttonwillow, CA Administrative Manager, 2008 to 2009 * Invoiced daily more than 55 sales and cash receipts for 35 customers. * Performed bank deposits and reconciliation of 4 bank registers monthly. * Assigned, trained and monitored receptionists on clerical responsibilities an d procedures. * Procured, justified, and inventoried office supplies, supplies and fixed equi pment. * Invented a strategic collection process for accounts greater than 90 days. * Controlled customer inquiries and complaints. PROFESSIONAL EXPERIENCE (CONTINUED) OCCIDENTAL PETROLEUM CORPORATION- Bakersfield, CA Contractor: Human Resource Clerk, 2006 to 2007 * Scheduled interviews for current open positions * Prepared, maintained, and input applicant information to prepare hiring repor ts * Greet, screen and provided information to employees and applicants via teleph one, letters or email * Updated weekly the database of job opportunities * Administered test for applicants ABBOTT LABORATORIES-Waukegan, IL Contractor: Help Desk Analyst/Scheduler, 2005 to 2006 * Answered and scheduled calls/ emails for 254 internal employees regarding tec hnical support, software, computer equipment, and peripherals * Tracked and monitored concerns to ensure timely resolutions * Analyzed ordering trends and tracked financial purchases to procure future eq uipment needs Lowes Home Improvement -Lincolnwood, IL/Jacksonville, FL Customer Service Manager/Shipping & Receiving Manager, 2003 to 2005 * Circumvented customer complaints, provided leadership, direction and training to employees * Tracked and monitored processes of unloading and loading freight * Established schedules for employees and shipments * Prepared and performed performance reviews for employees Home Depot Home Improvement - Marina Del Rey/Signal Hill/Orange, CA Internal Auditor, Loss Prevention Manager, Department Manager, Customer Service Manager, 1996 to 2003 * Controlled: sales goals, budgeting, inventory, hiring/firing, ordering stock, advertising and promotions * Tracked and monitored employee scheduling, cash shortage/overages and vacatio ns. * Created sales plans and monitored internal controls. EDUCATION COLORADO TECHNICAL UNIVERSITY-2010 Bachelor of Science (BS) in Accounting SAN JOAQUIN VALLEY COLLEGE - 2007 Associate of Science (AS) in Business Administration