STEPHEN RANDEL BIGGS

CAREER TRACK SENIOR SALES MANAGEMENT EXECUTIVE

Enterprising automotive executive, financial advisor and visionary leader with
20+ years of experience creating organizational success, cultivating new growth
channels, generating breakthrough productivity with resulting sales excellence.
Proven track record of success in obtaining difficult fi-nancial goals, directi
ng new start-up operations for mid-line and high-line dealerships as well as sub
stantially improving existing operations along with customer service ratings to
increase overall profitability and corpo-rate image.
EXECUTIVE FINANCIAL MANAGEMENT / OPERATIONS / SALES / CLIENT RELATIONS / STRATE
GIC LEADERSHIP
COMPETENCIES
a Strategic Planning; Revenue Generation; Account Development
a Budgeting; Financial Tracking & Reporting; Project Management
a Policy Development and Process Improvement; Creative Problem Solving; Regulat
ory Compliance
a Corporate Branding & Identity; Outbound & Inbound Telemarketing; Call Trackin
g
a Direct B2B; Key Account & Retail Management; Business Networking;
a Market Trend Analysis; Forecasting; Lead Generation; Inventory and Pur-chasin
g Management
a Staff Interviewing & Hiring; Orientation & New Hire Integration;
a Team Development, Motivational Training & Mentorship
a Customer Service Operations; Client Relations; Contract Negotiations
a Email & Website Marketing; Web Content; Internet Marketing
PROFESSIONAL FINANCIAL ADVISOR
EXPERIENCE Catalyst Wealth Management; Suwanee, Georgia 2009
-Present
Presented and marketed financial products through consultative business-to-busin
ess and business-to-consumer sales. Utilized LEAP business model combined with a
n investigative approach, steady interactive client communication and education
resulting in progressive long-term relationships, ongoing referrals and an exten
sive client base. Currently licensed in Georgia to offer Home, Auto, Commercial,
Life, Health, Long-Term Care and Disability Insurance Prod-ucts.
GENERAL SALES MANAGER
Bentley Atlanta/ Gossett Motor Cars, Inc., Alpharetta, Georgia 2005-20
09
Provided strong, motivated leadership in sales and service operations, maxi-mizi
ng revenue performance, profits and customer satisfaction. Engineered turnaroun
d of an underperforming Sales Department by driving implementation of assertive
action plans resulting in attainment of improved customer service goals and sale
s metrics. Directed the entire sales process from initial con-tact through finan
cing and closing to ensure unparalleled service to exclusive clientele.
a Ranked #1 in the nation for sales of Flying Spurs in the third quarter of 200
6 and #7 in overall sales (including all
U.S. employees) in 2007.
a Increased profits by 17% and boosted used car sales by 300% in 2008 (over the
previous year) through skillful
sales and service management.
a Achieved 98.3% Customer Service Index (CSI), four points above the national a
verage and an 11-point. Im-
provement since joining the company in 2005.
FINANCE & SALES MANAGER
Gossett Volkswagen of Alpharetta/ Gossett Motor Cars, Inc; Alpharetta, Geor-gia
2004-2005
Rapidly progressed from Finance Manager and promoted to Sales Manager. In both r
oles, delivered unsurpassed results that catapulted the store to its greatest le
vel of achievement since itas opening. Streamlined financial as-pects of the sa
les process, establishing and open line of interaction between all team members,
thereby enhancing the customer experience.
a Secured the highest profit ($100,000) since the storeas opening (as Fi-nance
Manager).
a Achieved 100% of personal sales objectives within one month of promotion to S
ales Manager position; this feat
was the first of its kind in company history.
a Led the store to its best-ever performance in total number of units sold and
captured an impressive 30% of the
Touareg market share (in units sold) in the 14-store district.

404-392-5396 CELL
9465 KINGSTON CROSSING CIRCLE JOHNS CREEK, GEORGIA 30022
770-446-3615 HOME
SRBIGGS@EARTHLINK.COM

STEPHEN RANDEL BIGGS PAGE TWO

PROFESSIONAL SALES MANAGER

EXPERIENCE Rader Mercedes-Benz/ Mazda; Augusta, Georgia 2003-2004
Educated, coached and guided the sales force in providing superior customer rela
tions, overcoming objections and improving closing ratios through various sales
techniques and tools. Implemented group and one-on-one training ses-sions to inc
rease product knowledge, finance expertise and sales tactics, leading to substan
tial and measurable improvement.
a Direct B2B contact with local/regional clients- developed corporate brand-ing
and marketing strategy, presented
advertising campaigns and negotiated contract terms.
a Boosted customer service by approximately 10% within the first two months of
employment.
a Enhanced the company image through media and public relations and estab-lishi
ng new standards for customer
interaction and support.
SALES MANAGER
Roswell Infiniti; Roswell, Georgia / Subaru of Gwinnett-Atlanta; Atlanta, Geor
gia 2001-2003
Restructured and revitalized sales operations to eliminate inefficiencies and ac
complish peak performance. Changed the culture of the organization to focus on t
eamwork, accountability and exceeding sales objectives. Designed innova-tive adv
ertisements, directed media buys, sales-oriented showroom floor plans with brand
ed signage and displays.
a Orchestrated the final build-out and grand opening of the first independ-ent
Subaru store in the nation, accepting
full leadership responsibility during the owneras six-month absence.
a Improved national ranking from 15 to 5 within one full month of employment wi
th Infiniti.
a Produced 13-point growth in CSI score by building the confidence and skills o
f existing team members, removing
unproductive employees and creating a positive workplace.
a Generated the first gross profit in over two years in the second month with R
oswell Infiniti.
GENERAL SALES MANAGER
North Point Volvo; Alpharetta, Georgia 2000-2001
Planned and executed daily sales functions to propel sales, gross profit and P&L
performance for the company and
location. Hired and developed a hard-hitting team of 10 sales professionals, and
recruited productive service writers, technicians, finance and used cars associ
ates and managers. Built new relationships with vendors, banks and lenders.
a Successfully ranked #1 in CSI performance out of all stores in the region, wh
ile delivering consistent growth in
the monthly sales for the new, used and finance departments..
a Triggered gross profits of 2-3x the competition by identifying and capi-taliz
ing on revenue-building opportunities;
training and supporting the sales team; and implementing high-impact pro-mot
ions.
a Placed #1 in customer service manufacturer payout within the first semes-ter
of start-up operations.

MASTER LEVEL SALES CONSULTANT

Hennessy Lexus of Chamblee; Atlanta, Georgia 1996-2000
Managed online communications and direct correspondence with new and existing cu
stomers. Surpassed all sales quotas and earned stellar CSI ratings. Con-sistent
ly converted inquiries into sales, producing high closing ratios and outstanding
profit margins.
a Effectively ranked 100% in the monthly service follow-up score (part of the n
ew vehicle sales and delivery survey),
99.8% in overall score, and 98.2% for the awould recommenda sales ques-tion.
a Recognized for superior sales contributions with senior-level certifica-tion
for sales excellence in 1997, and master-
level certification in 1998, 1999 and 2000.
NEW & PRE-OWNED SALES MANAGER /SALES ASSOCIATE
Dobbs Bros. Lexus /Mazda; Memphis, Tennessee 1990-1996
Received an award for superb sales results (The Elite Medallion). Earned 91% clo
sing ratios, significantly above the industry average of 25%. As New/Pre-Owned
Sales Manager, captured $1.4 million in profits (exceeding previous
records by $350,000). Advanced to the #1 ranking for sales profit in the second
month.
Prior experience as Sales Manager and Sales Representative for Bluff City Jaguar
, Range Rover, British Leyland and Saab. Received many awards for per-formance,
including selling over 2,000 Jaguars.
EDUCATION UNIVERSITY OF TENNESSEE - Martin, Tennessee Major in Commercial an
d Fi-nancial Management

404-392-5396 CELL
9465 KINGSTON CROSSING CIRCLE JOHNS CREEK, GEORGIA 30022
770-446-3615 HOME
SRBIGGS@EARTHLINK.COM