MARTIN J.

LAMMER
1424 Meadowsedge Lane Carpentersville, IL 60010
(847) 428-0641 ml1040b1a@westpost.net
SOFTWARE QUALITY ASSURANCE PROFESSIONAL
Assuring Quality and Performance
SUMMARY
Highly experienced Senior IT Quality Assurance Professional with a record of dev
eloping and supporting successful IT projects and solutions incorporating a wide
range of applications and technologies. Consistently recognized for partnering
with business clients to implement strategies that improve organizational effect
iveness and efficiency. Able to align technological solutions with appropriate
business processes in a manner that realizes cost savings and accelerated perfor
mance for the organization.
Able to remain calm in high-pressure situations, a professional and driven indiv
idual with both a strong work ethic and the desire to exceed expectations. Widel
y recognized as a quick learner and articulate communicator with excellent organ
izational and interpersonal skills. Resourceful, highly focused and motivated,
thrives on challenges, able to work both independently and collaboratively in a
variety of settings, conditions and environments.
* Talented, results-driven and versatile IT Subject Matter Expert, with a record
of success in implementations requiring an in-depth knowledge and solid experie
nce working with complex cross-platform systems, network architecture, installat
ion, implementation, integration, and administration in local and remote environ
ments.
* Technically savvy and a quick study in emerging technology, able to quickly as
sess and utilize the appropriate response to meet the specific needs of the busi
ness requirement at hand. A welcome addition to any management team, ready, will
ing and able to function in any role necessary to ensure project success and on-
time integration and delivery.

CORE COMPETENCIES
Client Collaboration * Information Security * Network Security * Microsoft Offic
e Suite * ChangeManDS * VBA
Software Development Life Cycle * IT Process Improvement * Solution Design * Mer
cury / HP technologies
Risk Assessment and Mitigation * Solution Alternative Analysis * Team Mentoring
* Resource Planning
C++ * BASIC * DOS * Visual Basic * HTML * Java * SQL * SDLC * MySQL * SQL Server
* Oracle
Configuration Management * Change Management * Release Management * Process Impr
ovement
DeviceAnywhere

CERTIFICATIONS
Certified Tester, Foundation Level (CTFL)
Associate, Annuity Products and Administration (AAPA)
Professional, Customer Service (PCS)
Fellow, Life Management Institute (FLMI)
Certified Software Quality Analyst (CSQA, formerly CQA)
Certified Software Test Engineer (CSTE)
Network+ Certified Professional
A+ Certified Professional
Associate Computer Professional (ACP)

Martin J. Lammer Page 2

PROFESSIONAL EXPERIENCE
Robert Half Technology Chicago, IL
November 2010 - present
Quality Assurance Analyst Contractor at Punchkick Interactive
Successfully collaborating with a variety of resources at every level of the org
anization to lead the design and implementation of value-added testing processes
. Working with mobile devices and mobile device testing on web and with web mar
keting. Ensuring the integrity of project deliverables by adhering to industry
best practice requirements management, test management, defect management, and t
est validation processes for manual testing and automated testing.
Viant Inc. Naperville, IL 2007-2009
Quality Assurance Analyst II
Successfully collaborated with a variety of resources at every level of the orga
nization to lead the design and implementation of value-added testing processes.
Specific activities included, but were not limited to, eliciting and creating
project requirements; developing testing strategies, plans, procedures, cases,
and scripts; in addition to defining and documenting specific entrance and exit
success criteria for manual and automated testing processes that accurately refl
ected customer requirements and expectations. Performed Client/Server and multi
ple browser web site testing.
* Ensured the integrity of project deliverables by adhering to industry best pra
ctice requirements management, test management, defect management, and test vali
dation processes for manual testing and automated testing.
* Drastically reduced the Software Quality Assurance test cycle times by impleme
nting CompuWare/MicroFocus TestPartner automated testing tools.

Protective Life Elgin, IL 2001-2007

Lead Quality Assurance Analyst
Led the efforts of Quality Assurance Analysts to ensure the accurate development
and ongoing support of a wide variety of applications supporting the critical A
nnuity and Life Insurance investment business functions of the organization. Le
veraged exceptional interpersonal skills to drive consensus among and liaison be
tween product managers, business system analysts, software engineers, project ma
nagers and launch managers throughout every phase of the software development li
fe cycle. Performed Client/Server and multiple browser web site testing.
* Created, maintained, and administered MS Access databases for the purposes of
tracking testing defects. The organization had previously logged defects in man
ual spreadsheets. These databases, in addition to the associated processes, sav
ed incalculable time while improving the quality and consistency to testing proc
esses.
* Championed and implementing the use of Structured Query Language (SQL) to perf
orm queries and drastically improve the facilitation and effectiveness of testin
g processes.
Martin J. Lammer Page 3

RCT Systems Inc. Chicago, IL 1998-2001

Manager, Quality Assurance Department
Led and mentored a team highly-skilled Quality Assurance Analysts working with a
variety of mission critical Information Service applications. Managed the disa
ster recovery processes of computer work stations that failed in the field. Sup
ervised the creation and approval of technical documentation. Supervised and te
sted proprietary Windows client/server (Oracle) and DOS/C++ software, web (Java)
software, and IBM-compatible hardware. Performed Client/Server and multiple br
owser web site testing.
* Gained valuable insight into building, troubleshooting, and upgrading IT hardw
are components; in addition to working with proprietary software remote-installa
tion, remote-troubleshooting/upgrading, and File Transfer Protocol (FTP) systems
.
* Created and implemented a series of best practice Quality Assurance and Testin
g Procedures that improved the quality of project deliverables and service provi
ded to customers.

EDUCATION
Automated Testing Using QTP, 2010
LoadRunner Performance Testing, 2010
E-Commerce C# and .Net with ADO.NET, 2010
Advanced Computer Training (ACT) Glenview, IL
Bachelor of Science, Computer Science, 2007
Roosevelt University Shaumburg, IL
Associate of Science, Computer Science, 2003
Harper College Palatine, IL

ASSOCIATIONS
StickyMinds.com/Software Quality Engineering (SQE)
Quality Assurance Institute (QAI)
Chicago Quality Assurance Association (CQAA)
Chicago Software Process Improvement Network (C-SPIN)