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Qualifications Accomplished, self motivated Quality Professional with 20+ years

in the High Tech Industry in Operations, Supplier Management, Business Processes

, Customer Care, and Quality.
Experience MC Electronics - Hollister, CA 2009-2010
Quality Manager - Managed all quality aspects of growing turnkey contract manuf
* Company Metrics - Created, tracked and reported all company metrics, Cost of Q
uality, On Time delivery, Factory First Pass Yield, Customer DPPM and Supplier S
core Cards.
* Customer Care - Managed customer complaints, customer returns, and customer sc
ore cards. Provided documented responses, communicated verbally, and set up fac
e-to-face meetings to ensure that the customer's perceptions were managed.
* Certifications - Managed the existing ISO 9001:2000 certification and led the
company upgrade to 9001:2008. Program managed the company to ISO 13485:2003 cer
tification, and drove the company to AS9100 compliance.
* RMAs - Enhanced existing RMA process to increase turnaround time to customer,
RCCA implementation to ensure that the issues would not occur a second time and
trended data to ensure similar issues were addressed.
* Training Center - Managed company training to ensure that employees have the t
raining required to ensure their competency, reviewing factory FPY and developin
g programs to address issues, and creating a new employee orientation that gives
new employees overviews of the company, the quality program, and the safety req
Bentek Corporation - San Jose, CA 2008-2009
Quality Manager - Responsible for implementing a self sustaining quality progra
m that enables the employees to learn and grow the program.
* Quality Improvement - Managed customer perceptions and improved factory qualit
y to nearly 700 DPPM, Major customer had Bentek on probation and within three mo
nths the same customer was using Bentek as a positive example to other suppliers
on how to effectively implement a successful quality program.
* Custom Focus- Worked with sales to contact all Major customers Quality Manager
s and became familiar with their expectations creating lasting friendships as we
ll as business partners.
* Supplier Management - Worked with Receiving Inspection and buyers to review in
coming product quality and reduced the number of supplier issues by twenty perce
Applied Materials - Santa Clara,CA 1986-2008
Senior Quality Manager- Drove all quality management functions for $1.4 billion-
division of Applied Materials for 8 years.
* I & W reduction - Managed $1 billion dollar installation and warranty budget,
to reduce overall spending, improving gross margins by 7%. On core team that de
veloped and implemented award winning company-wide I & W process.
* Supplier Management - Resolved supplier issues, driving non-conformances from
over 5 per system to less than 1.5 per system in one year time frame. Greatly i
mproving customer satisfaction.
* ISO Certifications - Program managed 3 individual billion dollar divisions to
achieve first time ISO 9001 certifications. Certifications have been maintained
for over seven years.
* SSQA Audits-Program managed external INTEL SSQA Audits. Facilitated internal
self-assessment, mobilizing and preparing 50 internal participants in 12 separat
e functional areas. Organized on-site external audit by INTEL.
Business Process Engineer - Managed new process development for 6 years. Develo
ped and implemented new processes, ensuring affected employees were trained and
system software updated. Revised existing processes to improve cycle time, reduc
e cost, and increase customer satisfaction.
* Cycle Time Reduction - Led a cross functional team, which reduced cycle time
for non-system orders from over 200 days to less than 90 days.
* I & W Tracking - Member of core team that implemented process to track world-w
ide installations and warranties. Created software that improved real time visi
bility to customer installations and issues. Greatly improving customer satisfa
Engineering Lab Manager - Managed 14 systems and 12 employees in demo lab for 5
* System Management - Maintained 14 lab systems configurations, prioritized cust
omer demos and engineering lab time. Retrofitted latest hardware and software.
* Metrics and Reports - Created, tracked and reported metrics for all systems (u
ptime and availability) Reviewed data with my staff and brainstormed best known
methods to improve these metrics. Improved availability of all lab tools from 6
5% to 85%. Sent by management to France to develop and implement similar system
at Customer facility.

Education Bachelor of Science, Electronic Engineering Technology 1983-1986

DeVry Institute of Technology, Columbus Ohio