JENNIFER LYNN WOODWARD-CAIN

4835 Hwy 183 North * Early, TX 76802

(325)200-7431
missjennlynn@live.com

PATIENT ACCESS MANAGER * ADMISSIONS SUPERVISOR

Employee Recruitment & Training * Organizational Leadership
Project Management** Strategic Planning
Sales Negotiations***Cash Management
Marketing** Process Improvement
Nearly six years in Patient Access Management demonstrating a high level of Admi
nistrative competence. Developed programs to improve the effectiveness of the de
partment and overall operation of the organization. Establishes goals for improv
ement of performance targets.

PROFESSIONAL EXPERIENCE
Brownwood Regional Medical Center
Community Health Systems
(One of the nation's leading operators of general acute care hospitals)
Emergency Room Patient Access Representative - (6/02 - 02/03)
Recognize the Emergency Medical Treatment and Active Labor Act, sign in patient
s for emergency treatment, assemble physician charts, enter charge data, file m
edical documents, negotiate patient payment, maintain cash drawer.
Outpatient/Inpatient Insurance Coordinator &
Outpatient Patient Access Representative - (02/03 - 11/05)
Register patients for Outpatient services including Radiological, Laboratory, C
ardiac, Surgical, Cardiopulmonary, Obstetric, and general medical services; as
well as acute Inpatient visits. Negotiate patient payment, maintain cash drawer
, file medical documents. Obtain insurance benefits. Create Point of Service ex
planations. Attain authorizations, precertifications and notifications for both
Outpatient and Inpatient services.
Patient Access Manager - (11/05 - present)
Chosen by hospital Financial Leadership to guide the Patient Access Department
and to initiate good conceptual ideas with practical applications. Responsible
for leading 28 employees representing seven diverse areas within the facility s
uch as Pre-registration, Centralized Scheduling, Outpatient Registration, Fina
ncial Counseling, Emergency Department Registration, Wound Care & Hyperbaric, E
xpress Admissions Unit, and Rehab & Physical Therapy.
* From 2006 to present, Patient Access Upfront Collections accumulation at $5.2
million
* Before chosen for the Patient Access Manager position, Patient Access employee
turnover was at 41.66%; currently stands at 4.35%
* Prior to the position, patient satisfaction was at a mean of 3.50; currently r
ests at a mean of 3.63 and still continuing to increase
* Decreased Outpatient wait times from 33 minutes to 11 minutes
* In 2008, underwent a complete computer conversion; sent to Franklin, Tennesse
e to customize and build the new system that is being utilized currently
* From 2005 to present; attending StuderGroup Leadership Development Institute
Current responsibilities include:
* Quality Assurance to increase the speed of claims processing
* Employee recruitment, training, evaluations and retainment
* Sales negotiations with patient payments
* Managing Upfront Cash Collections
* Marketing to public and physicians through media relations
* Creating monthly employee schedules for maximum time effectiveness
* Assemble monthly meetings and perform training exercises for updated informati
on
* Maintain, enforce and familiarize staff with policies and procedures
* Manage supplies and man hours budget
Committees and Task Forces:
* Emergency Department Task Force - (06- present)
* EMTALA Task Force - (06 - 07)
* Financial Awareness Committee - (06 - 07)
* Performance Improvement Committee - (06 - present)
* Service Recovery Task Force - (2007)
* Outpatient Task Force - (07 - present)
* Admissions Unit Task Force - (2007)
* Standards of Behavior Committee - (2007)
* Wound Care Task Force - (2008)
* Management Council - (05 - present)
* Forms Committee - (2009 - present)

COMPUTER PROGRAM AND APPLICATION EXPERIENCE

Microsoft Windows 98, XP, and Professional 2000; Outlook Office, Excel Spreadshe
et, Word/Works, Power point, Meditech medical software, HMS AS400 medical softwa
re, McKesson Physician's Portal medical software, Medisoft.

CERTIFICATIONS AND LICENSES

Texas Department of Insurance
General Lines - Life, Accident, Health, HMO; License # 1563831 - (04/09)
Secretary of State of Texas
Notary Public - (06/09)
EDUCATION
Early Independent School District - (08/88 - 05/92)
General studies; college preparatory subjects, Year Book Editorial Committee
Prometric Comprehensive Testing and Assessment - (03/09)
General Lines Insurance Course
American Family Life Assurance Company of Columbus - (04/09)
Sales Training Course
Ashford University - (07/10 - present)
Bachelor of Arts of Business Administration Program - 12 credits accumulated
MEMBERSHIP INFORMATION
AAHAM - American Association of Healthcare Administrative
Management - (07/10 - present)
Member of local chapter of AAHAM - Texas Bluebonnet Chapter
COMMUNITY INVOLVEMENT
Early Volunteer Fire Department Early, TX - (05/93 - 08/97)
During Personal Sabbatical - Volunteer Fire Department Secretary; filed Motor V
ehicle Accident & Fire Reports, maintained compensation time records, created
monthly management reports, maintained department roll call, type and mailed m
emorandums, and kept minutes of the meetings.
EMPLOYMENT EXPERIENCE
Early Independent School District Early, TX - (08/99 - 06/02)
Ancillary staff
Celebrations! - Brownwood, TX (05/97 - 08/99)
Culinary Chef Assistant
Personal Sabbatical - Early, TX (01/93 - 05/97)
Wal-Mart - Brownwood, TX (11/02 - 01/93)
Cashier and Stocker
REFERENCES UPON REQUEST