SUMMARY OF QUALIFICATIONS

Strong track record in operations management, business development, marketing, c

losing complex sales, initiating strategic partnerships and building strategies
to more effectively retain existing business within public, not-for-profit, and
start-up enterprises.
Profitability Above average performer who thrives on contributing towards a more
creative and responsive market-driven sales organization.
Business and Market Growth Developer of aggressive Business-to-Business growth p
lans to gain new market share and retain existing business. Builds, manages, and
retains teams that perform.
Operations Management Successful operations manager experienced with opening new
locations and working for and launching new start-up companies. Effectively and
efficiently manages assets, liabilities and use of other resources, materials a
nd human capital to constantly optimize performance and positively impact organi
zational goals.
PROFESSIONAL HISTORY
National Association of Corporate Directors (NACD) 2009 to 2010
Senior Manager, Membership and Chapter relations - Washington DC
Reported to CEO and COO. Team leader in membership and chapter relations. Superv
ising and mentoring staff in the membership and chapter relations departments. W
orking with over 10,000 members made up of mostly Fortune 1000 board of director
s with a thorough understanding of Boardroom dynamics and communication. Conceiv
ed, developed and executed all programs to deliver annual growth and retention g
oals. Grew new membership by over 150% while increasing overall retention to 83%
. Managed relations with 22 chapters nationally. Leverage local director communi
ties at the chapter level to develop and implement membership growth and retenti
on strategies.
National Association of Corporate Directors (NACD) 2008 to 2009
Membership Development Specialist - Washington DC
Primary responsibility to increase NACD membership through existing and developi
ng new marketing initiatives. Supported department heads with operational goals
to positively impact membership recruiting efforts. Help improve work flow proce
sses to increase efficiency and effectiveness of projects. Support peers with da
ily work responsibilities.
Commercial Lending Associates, LLC 2007 to 2008
President - Washington DC
Launched and managed a start-up company and generated $7 million in commercial l
oans in the first year. Also in 2007, awarded National Top Performer by producin
g the highest referrals-to-close for the #1 SBA lender in the country. Designed,
built, launched, marketed, and managed the web site with strategic e-commerce c
apability.
Premier Mortgage Capital 2006 to 2008
Consultant - Washington DC
Implemented innovative and traditional marketing methods to originate and sell r
esidential mortgages. Initiated and developed the company's first commercial mo
rtgage center.
Town Sports International
District Manager - Washington DC 2005 to 2006
Managed multi-unit operations with consistent and positive results, 3 locations
totaling 60+ employees. Responsible for all areas of business operations includi
ng P&L analysis, financial reporting, profitability, hiring, training, and devel
opment of staff, and member services.
Bally Total Fitness Corporation 2002-2005
General Manager - Washington DC and surrounding areas
Managed business operations and responsible for; financial performance analysis,
sales and marketing, member services, multiple department heads, and staff deve
lopment/retention. 2003 and 2004 Elite Performer. Profitably manage $10 million
revenue, high traffic - big box facilities with 40+ employees including 4 depart
ment heads. Assigned special designation from RVP as red to black volte-face spe
cialist at each of four locations managed over four years.
Tesseract USA 2001-2002
Vice President of North American Operations - Reston, VA
Managed North American operations of small, private British based Service Manag
ement Software (SMS) company. Annual budget $5 million.
Digital Broadband Communications 2000-2001
Regional Manager - McLean, VA
Supervised and supported expansion of start-up telecommunications company into t
he DC Metro area. Key responsibilities included operations management oversight
, building a sales team and business development.
Enterprise Rent-A-Car 1996-2000
Branch Manager - Washington DC and surrounding areas
Served as Branch Rental Manager of a $2.5 million service provider overseeing 2
offices. Directed all aspects of operations including financial performance thro
ugh P&L analysis, sales, marketing, customer service, employee development and r
etention. Led a team of 12+ employees.
EDUCATION
Master of Business Administration, University of Maryland, University College
(Graduated 2009)
Bachelor of Business Administration, University of Kentucky
(Graduated 1994)