Career Summary

Information Technology Manger with extensive experience in Microsoft application

s engineering and administration. IT Manger has a strong background in strategi
c planning, project management, Microsoft applications and operating systems imp
lementations and upgrades, and staffing. Proven strengths in achieving departme
ntal objectives while formulating and implementing advanced technology solutions
to meet business diversity of needs.
Professional Experience
Manhattan Associates, Mishawaka, Indiana
2000 2010
Information Technology Manager
Managed two sites in Indiana (Mishawaka and Carmel), supported end-users in all
IT related issues, developed IT policies for site offices, and engineered and ad
ministrated Microsoft applications. Site administrator for the following IT rol
es;
- OS Deployments (laptop/desktop/server) - Help Desk Operations
- LAN/WAN Network Services - Microsoft Application
- Telecommunication Systems - Security Operations
- Windows Active Directory and Group Policy - Disaster and Recovery
Spearheaded transition of sites technologies from an outdated under budgeted dep
artment to a highly functional, streamline, and cost-effective client-server bus
iness solution, that has drastically improved efficiency, and decrease expenses,
and optimized data integrity.
2010 - Project Lead in designing, implemented, and administered Microsoft Offic
e Communication Server 2007 R2 global infrastructure, saving the company $20,000
in consulting fees
2009 - Project Lead in designing, implementing, and administered Microsoft Fore
front Antivirus global infrastructure, saving the company $250,000 in licensing
fees
2008 Cut new system build times by 75% by implementing Microsoft Deployment To
olkit to deploy Operating Systems (Win2k3, Win2k8, XP, Vista, and Win7), and app
lications, and updates
2007 - Implemented and administered Windows Security Updates global infrastruct
ure to 100% of Manhattans systems (laptops and servers) resulting in systems bei
ng 100% patched with Microsoft service packs, security patches, and updates
2003 - Research, designed, and implemented a virtual server solution (Windows V
irtual Server \ Hyper-V) to assist Software R&D, Professional Services, and Cus
tomer Support in developing, testing, and supporting clients infrastructure u
sed as corporate wide benchmark
Assisted in installation of Cisco network equipment in multiple locations, whic
h improved data\voice quality, fault tolerance, and end-user work efficiency
Attained a consistent 99% up time by implementing a disaster recovery and fault
tolerance plans
US Air Force
1989 -1999
Computer Technician, Scott AFB, Illinois 1998 1999
Ran Air Force Supply Logistics programs and handled help desk computer issues
Computer Technician, Incirlik AFB, Turkey 1996 - 1998 POC for all discre
pancy report problems for Air Force Supply Logistics programs. Assisted in impl
ementing paperless environment
Computer Technician, Whiteman AFB, Missouri 1993 - 1996
Team member in implementing first paperless environment in our Command saving th
e Air Force $500,000 in paper cost
Supply Logistics Clerk, Dover AFB, Delaware 1989 - 1993
Oversaw the ordering, shipping, tracking of aircraft parts during Desert Storm a
nd Provide Comfort
Education & Training
Bachelor of Science, Business Management, University of Maryland University Coll
ege, Heidelberg,
Germany
Associates, Associates Computer Information Systems, Community College of the Ai
r Force Associates,
United States Air Force
Associates, Associates Supply Logistics, Community College of the Air Force Asso
ciates, United States
Air Force
Professional Development:
Exchange 2003 Administration
Windows 2000\2003\2008 and XP\Vista\Win7 Administration
Microsoft Operations Manger 2005
Systems Management Server 2003
Symantec NetBackup Administration
Net Appliance Administration
Office 2003 \ 2007 Support
Microsoft Visual Basic Scripting
System Center Configuration Manager 2007
Virtualization (VMware and Hyper-V)
Office Communication Server 2007 R2