Joann H.

Austin
3021 Rocky Lane
Ontario, California 91761
(909) 923-9994 * Cellular (310) 892-8221
Email: ja1095bce@westpost.net

SUMMARY
* Human Resources Professional with over twenty years experience including recru
itment, staffing, training, and development.
* Bachelor of Arts in Business Administration.

EXPERIENCE
THE BOEING COMPANY (formerly Hughes Electronics Corporation/Boeing Satellite Sys
tems) Long Beach, CA July 2000 - April 2009 and June 1982 - October 1997.
Staffing Specialist (2001-2009)
Provided expertise, guidance, and support to customers and other departments in
a wide range of human resources issues including recruitment, hiring systems and
practices, and establishing salary placement for new hires in a multi-union env
ironment.
* Provided support and advice to managers, applicants, and employees on issues i
nvolving employee benefits, relocation, job classification, and employee evaluat
ion
* Defined roles and responsibilities for the hourly hiring in Southern Californi
a based on various union contracts and assisted recruiters and hiring managers i
n filling vacant positions
* Worked closely with other human resource departments in developing the design
and technology for processes and systems to attract, reward, and retain applican
ts at a time of high turnover and shortage of qualified applicants
* Used technology and business systems to manage, synthesize, and interpret data
ACCOMPLISHMENTS:
- Selected to participate on special projects and teams to streamline and improv
e existing processes in staffing.
- Developed a consistent staffing process to allow customers and hiring managers
to identify qualified applicants from resumes submitted during 76 recruiting ev
ents each year.
- Established enterprise-wide processes for hourly employee re-calls that reduce
d time and resulted in greater efficiency.
- Designed and implemented process improvements for Staffing Operations that inc
reased efficiency and productivity to meet customer needs and business requireme
nts.
- Collaborated in a team effort to create a Service Level Agreement that reduced
the time for the arrival of new applicants from 55 days to 30 days, assisting m
anagers in the placement of new staffing.
Joann H. Austin / 2
EXPERIENCE
THE BOEING COMPANY - continued
I-Search Administrator (Hughes Electronics Corp./Boeing Satellite Systems 2000-
2001)
Coordinated training programs for recruiters and HR administrators in the use of
the I-Search database to match qualified candidates with job specifications.
* Troubleshot and resolved customer concerns/problems resulting in the use of th
e database
ACCOMPLISHMENTS:
- Developed a standardized process to facilitate customers' ability to identify
qualified candidates' resumes collected from job fairs, college recruitment, and
summer programs.
- Managed $1 million budget for approximately 76 external training consultants a
nd agencies throughout the year.
Human Resources Administrator Sr. (1982 - 1997)
Coordinated and implemented the human resources processing with various departme
nts in Hughes Human Resources Administration.
* Processed employee new hires, transfers, recalls, and reinstatements
* Conducted new hire orientation and exit interviews
* Administered paid time-off policies including entering and adjusting the perso
nnel system
* Participated in cross-functional teams to identify and improve processes to me
et customer and business requirements
Coordinated company-wide employee enrollment in professional development trainin
g courses and prepared courses to be sold to other major companies, colleges, an
d universities in Hughes' new Administrator For Education Office, Institute for
Professional Development.
* Scheduled facilities, materials, and instructors for the implementation of tra
ining courses
THE AEROSPACE CORPORATION El Segundo, CA October 1997 - July 2000.
Human Resources Assistant Senior - Scheduled and coordinated applicant interview
s with candidates and management including travel arrangements and reimbursement
for this non-profit company.
* Verified candidates' previous employment references and conducted background c
hecks
* Developed employment offer packages; implemented new hire meetings with superv
isors and employee work schedules
* Conducted exit interviews
* Maintained records and files
EDUCATION / CERTIFICATION
STILLMAN COLLEGE, Tuscaloosa, AL
Bachelor of Arts in Business Administration 1981

COMPUTER SKILLS
Microsoft Office Applications, Internet, P3000, Bert, BESS, Total Access & PVT
.
Held SSBI clearance