Donna E.

Poole
23853 Oak Field Rd
818-605-7856
Moreno Valley CA 92557
dp109af20@westpost.net

PROFILE A seasoned versatile and effectual leader with a proven ability to ex

ceed goals and expectations
* Twenty years of multi-unit management with emphasis on building strong sales r
esults
* Exceptional experience in retail, medical, and customer service based business
es
* Master of recruitment and development of field management teams
* Leader in spearheading effective local marketing initiatives
* Clear understanding and execution of governmental regulations to insure care a
nd safety
* Passion for gaining and cultivating relationships with clients and team member
s to emulate company vision
* Excellent presentation and training skill sets

2010-Present ABS/ROI Senior Business Analyst

a Performs comprehensive objective qualitative and quantitative analysis of clie
nt business.
a Recommendations and direction discussed to align with clients goals and object
ives
a Areas of include but not limited to OPERATIONS, ADMINISTRATION, COST CONTROLS,
PRODUCTIVITY, CASH FLOW, TAX PLANNING, ORGANIZATION-RE-ENGINEERING, SALES/MARKE
TING, and WEBSITE
2007-2010 Knowledge Learning Corporation (San Diego, CA} District Manager
a Managed all business operations for 10-12 Early Childhood Centers.
a Revenue exceeded $14 million in 2009
a Planned annual budgets and partnered with Center Directors to achieve financia
l sales goals and targets
a Achieved projected profit margins through cost containment while maintaining a
high level of quality and exceptional customer service.
a Recruited, trained, and supervised 10 Center Directors and 240 Early Childhood
Educators. Either directly or coached all field level Human Resources situation
s
a Demonstrated leadership with entire team through effective communications, und
erstanding accountability, empowered quality decision making, consistent conflic
t resolution, and emulated KLCas vision with clarity.
a Built community relationships to expose KLCas services and benefits to the pub
lic and key referral sources
a Ensured all California State Regulations governing Child Care facilities were
adhered to through on-going training and on-site observations.
a Initiated program and trainings to improve KLCas supplemental educational prog
rams. (Kelseyas Learning Adventures) increased sales 47% over last 2 years
2004-2007 Sylvan Learning Centers (Los Angeles, CA) District Sales Manager
a Managed all business and educational operations for 17 Learning Centers primar
ily located in the greater Los Angeles area.
a Sales revenue exceeded $15 million for 2006 and exceeded annual sales and prof
itability targets
a Successfully acclimated and integrated 4 franchise owned Learning Centers to t
he corporate side retained 90% of customers and 70% of employees.
a Partnered with franchisees representing corporate interests in creating and su
ccessfully implementing a 4.2 million multi-media marketing campaign through loc
al and national targets.
a Served as VP for the Los Angeles Co-Op from 2005-2007 cultivating joint market
ing campaigns
a Drove higher level of conversion and completion of educational programs throug
h successful usage of Sallie Mae loan programs. Highest average program in the w
estern Territory $4500.
a Developed local marketing programs with schools and parent/teacher organizatio
ns,
a Resourced a highly successful teacher recruitment resource utilizing the Retir
ed Teacher Organization of Los Angeles County
2000-2004 Cole Vision/Luxottica Retail-Regional Sales Manager (Los Angeles, CA)
a Managed all retail and business aspects for 22 Retail Optical operations in th
e greater Los Angeles area and generated the 2nd highest revenue producing marke
t in the company.
a Additional markets were assigned such as Colorado and Arizona as interim manag
ement was needed
a Ranked one of the top 3 Regional Sales Managers in the company for 2001, 2002,
and 2003 for sales growth, profitability, and customer service.
a Trained field managers when new sales model introduced in 2002 across numerous
Regional markets
a Developed the highest sales performing Field Managers through coaching, positi
ve feedback, and healthy competition
a Trained new Regional Managers for Western Division
a Recruited and placed Licensed Field Management candidates for California, Oreg
on, and Washington.
a Recruited and placed Doctors of Optometry for Los Angeles, Ventura, and Orange
County markets
a Performed internal audits with Loss Prevention team throughout the West Coast
a Oversaw facility design and construction for 4 new locations and remodels for
12 existing Optometry and Retail offices.

1998-2000 U.S. Vision Retail-(Los Angeles, CA) Regional Manager

a Oversaw all retail operation for 11 retail Optical location s in the Greater L
os Angeles area
1996-1998 Fritch Eye Care Medical Center (Bakersfield, CA) Manager/Ophthalmology

a Managed 4 locations for multi-specialty Ophthalmology practice

a Negotiated Optical Services contacts for 142 Ophthalmology practices that were
members of PRG.
a Responsible for new satellite office design and construction
a Negotiated 3rd party provider contracts
a Audited reimbursement and costs
1994-1996 Irwin H. Mintz O.D. (Upland, CA) Optician/Contact Lens Technician
1988-1994 Riverside Medical Center (Riverside, CA) Clinical Coordinator Ophthalm
ology/Optometry/Optical/Ancillary Services

Education
Bachelor of Science Psychology California State University San Bernardino
Interests
Special Olympics volunteer
CASA volunteer