FREDERICK HARRIS

~ (240) 256-5762 ~ fh109e7ce@westpost.net

OBJECTIVE
Knowledge motivated professional improving upon skills acquired in Comp TIA A++
certification course including computer maintenance and repair.
Highly motivated, effective and accomplished, results driven and goal oriented l
eadership professional with 6+ years of successful comprehensive and progressive
management experience seeks transition to a challenging position within an orga
nization that welcomes innovative thinking, ongoing initiative, resourcefulness,
dedication, and above all - a proven record of solid experience, including a re
cord of progression to positions of responsibility and authority reflecting outs
tanding levels of sustained performance. Delivers excellence in consistently mee
ting business objectives and exceeding expectations. Exceptional communications
and interfacing acumen, and brings an unmatched commitment to the achievement of
organizational goals and objectives.
PROFESSIONAL PROFILE
* Mastery of all phases of project life cycle, including conceptualization, deve
lopment, resource allocation and management, status reporting, execution and clo
se-out.
* Drives business growth through aggressive initiatives, resulting in increased
revenue and market growth, and balances leadership via conceptual thinking and s
trategic planning.
* Successfully builds key organizational relationships, rapidly developing a pos
itive and productive working rapport.
* Possesses highly developed and effective communication skills and interpersona
l abilities-including exceptional documentation management skills, and uses tact
and diplomacy in communications within all levels of organization.
* Utilizes strong and organized project and multi-task management / prioritizati
on abilities, and performs well under pressure, in a fast paced and rapidly chan
ging environment.
* Results driven, focused, meticulously detail oriented and determined performer
with exemplary work ethic-offers the highest levels of integrity, initiative, r
esourcefulness, thoroughness and tenacity in working to achieve goals and object
ives.
* Highly developed and effective analytical, innovative and proactive approaches
to identifying and solving complex problems and issues.
* A strong self-starter who thrives in autonomous operations, as well as in lead
ership of team dynamics, with excellent team building, training/development, sup
ervisory, motivational and collaborative abilities.
* Highly adaptable, rapidly learns new procedures and processes, and quickly adj
usts to changes in schedule, project parameters and organizational objectives.
* Possesses strong technical proficiency, including advanced software applicatio
ns.
EDUCATION
A++ Certification Course 2009
College of Southern Maryland, La Plata, Maryland
Bachelor of Science (BS), Business Administration 2006
Strayer University - Washington, DC

PROFESSIONAL EXPERIENCE
IT Support Specialist, St Lukeas Catholic Church
* Troubleshoot and repair all computer related issues on parishas network. Sugg
ested and purchased laptop computers for the use of pastor and office staff. Imp
roved system performance and integrity by deleting unnecessary files and tempora
ry internet files. Improved system security by speaking with office staff and p
astor about being cautious opening email, backing up important documents onto an
external drive and switched internet encryption from WEP to WPA to allow for ev
en greater security.
MANAGER, Advance America a" Alexandria VA 04/2007-11/2009
*Responsible for daily operations of financial institution, especially strict ca
sh control, deposit handling and verification, funds verification and retrieval
from various banks on customeras accounts, customer service issues, compliance w
ith state and internal audits, employee training, scheduling and counseling.
Accomplishments:
*First in the division to increase clients 150% during line of credit conversion
period
*First in the division to convert all Payday loan customers to new line of credi
t product
*Zero state audit violations which cost up to $1,000 per violation
ASSISTANT MANAGER, CVS Pharmacy - Kensington, MD 5/2005-04/2007
* Accountable for supporting all aspects of management operations, including: hi
ring and training new employees; serving as an effective liaison with store and
district managers as well as employees; and achieving management goals in a team
environment by effectively collaborating with store manager and shift superviso
rs.
* Charged with maintaining strict cash accountability, including conducting cash
shortage investigations and counseling employees with excessive losses.
* Accountable for preparing large deposits and processing change orders on a dai
ly basis.
Accomplishments:
* Initiated and provided site training for a new inventory system, Front Store I
nitiative (FSI), effectively optimizing inventory control.
* In district's highest volume store, effectively and efficiently supervised and
scheduled staff of more than 30 employees.
* Credited with store achieving 2nd highest sales record in district.
* Charged with complete operational accountability during a 4-month absence of t
he store manager.
MANAGER, Mascot Petroleum - Herndon VA 8/2000-5/2005
* Charged with full accountability management of a 2-site dual operation includi
ng a team of 9 employees.
* Provided flawless cash management, as well as verified proper handling of all
cash deposits.
* In addition, charged with preparing and executing a diverse marketing promotio
n on a monthly basis.
Accomplishments:
* Maintained inventory shrink below 1.2% of sales for 4 consecutive years.
* Sustained customer service ratings above 90% for 4 years.
* Engineered a record of zero safety injuries during 5-year tenure.
* Led site operations with zero tobacco or alcohol violations for 5 years.
* Effectively trained Managers in Training, and orientated managers on new nucle
us computer system.
ASSISTANT MANAGER, Mobil Oil - South Riding, VA 4/2000-8/2000
* Served effectively in providing manager with assistance to all aspects of oper
ations, including: evaluating cashier performance; staff scheduling; customer se
rvice; marketing; maintenance operations; and recruiting as well as training emp
loyees.
 CUSTOMER SERVICE REPRESENTATIVE, Mobil Oil - South Riding, VA 2/2000-4/2000
* Accountable for providing outstanding levels of customer service and providing
team with assistance in completing a wide range of daily tasks, including: stoc
king, merchandising products, verifying vendors, cleaning, and processing mainte
nance tickets.
* Charged with maintaining organization of large walk-in cooler, as well as draf
ting vendor orders.

Exceptional References Available upon Request