Michael Whittaker

603 Howitzer Terrace NE

Leesburg VA 20176
H (703)777-7431 M (571) 332-4091
mwed3bce@westpost.net
Objective
A position with growth potential where my enthusiasm, discipline, positive outlo
ok,
professionalism, and interests can be utilized.

Summary of Qualifications
Over 10 years of experience in the IT security administration field including Di
rector level program, project and people management responsibilities.
Built and directed a 24x7 security response center for a global company with $4
billion in revenue.
Formalized and coordinated global company wide audit response and remediation wh
ile creating automated tools to enhance the process and empower managers to inco
rporate compliance into daily business while increasing efficiency of business p
rocess flow.
Provided consultant expertise to a global company in the areas of security gover
nance, PCI and SOX compliance as well as general security program management in
preparation for an IPO (Initial Public stock Offering).
Recognized and unique ability to understand both technical and non technical bus
iness process challenges with a strong concentration on customer service, both
internal and external.

Experience
Independent Consultant July 2010-present
Currently offering information security management consulting services in the te
chnology industry.

EZShield Identity Protection Feb 2010-Jun 2010

Security Consultant
Planned and established the security program as the company prepared to become i
ndependent in the spring of 2010 and prepared for a SAS 70 Type II of company.
Created and published over 30 security documents in creating a framework for a f
ormal security policy program including Acceptable Use Policy, Business Continui
ty/Disaster Recovery, Threat Management, Vulnerability Management and other supp
orting documentation.

Pivotal Information Technology Oct 2008-Sep 2009

Security Strategist/Owner, Herndon VA
Established and managed information security program offering for company. Init
iated and maintained relationships with client top executives, senior managers,
and line managers to ensure client security needs were met and often exceeded.
Served as security subject matter expert for all client projects and programs.
Managed a team of 11 contractors providing liaison support between Pivotal, the
contracted company, and the contractors.

AOL, LLC May 1994-Oct 2007

Multiple Roles over 13 year tenure
Technical Director, Security Administration Jul 2005-Oct 2007
Served as senior manager in the Operations Security Department responsible for t
he administration of technical security throughout the AOL service. This repres
ented a user population of more than 10,000 employees and 10 million online subs
cribers.
Automated numerous security administration processes including, but not limited
to:
(1) Lead, designed and launched a Role Based access system minimizing extraneous
access while providing quick and appropriate data access to employees for job e
fficiency and compliance with Sarbanes-Oxley, PCI, ISO 17799 and ISO 15408 stand
ards.
(2) Designed and launched an automated login access removal system, using newly
implemented Role Based access assignments, resulting in a reduction of 120 hours
per month in manual processing time and brought related systems in compliance w
ith Sarbanes-Oxley, PCI, ISO 17799 and ISO 15408 standards.
Senior Technical Manager, Security Administration Mar 2004-Jun 2005
Managed the day to day activities for security administration.
Worked with various legal departments in multiple countries in order to implemen
t electronic signature procedures for access to personally identifiable data rem
oving the need to receive, process, and store over 50,000 faxed agreements annua
lly.
Launched a web based access renewal system that allowed managers to renew or rem
ove specific access to systems resulting in a more secure environment for both e
mployees and customer data.
Designed and implemented a customer care tool specifically focused on the type o
f transactions needed by security staff resulting in quicker responses to phone
calls and e-mail inquiries for employee support.
Implemented an e-mail "realm" feature that reduced the number of business e-mail
s sent to non business entities by over 90%.
Technical Manager, Security Administration Jan 2001-Feb 2004
Collaborated with our security vendor (RSA) and the other 8 Time Warner division
s to establish a SecurID import process that would protect over 80,000 employee
login credentials across multiple systems, worldwide.
Provided interdepartmental security consultation during product design meetings
resulting in more security awareness, safer products, and increased satisfaction
with consumer facing products.
Project Manager II, Operations Security Feb 1997-Jan 2001
Participated in establishing the "public" face of the newly formed security orga
nization. By using a number of contacts and relationships formed prior to enteri
ng the security organization, awareness was created and processes began to take
shape that laid groundwork for future projects.
Introduced the SecurID fob concept to the company and proceeded to establish a p
rocess and procedure for protecting employee accounts that remained the standard
and effective for over 80,000 users for 10+ years.

Education
Huntington University, Huntington IN

Achievements
Individual Excellence Award - AOL 2008
Team Excellence Award - AOL 2008
Member Services Excellence Award - AOL 1997
National Deans List