PROFILE OVERVIEW

Highly accomplished and conscientious professional, with remarkable experience i

n all facets of mental health case management. Display passion to effectively su
pport individuals to reach desired outcomes and needs through comprehensive rese
arch and evaluation of all information. Show competency in developing strategic
plans to produce maximum results. Offer dynamic operations management career, wi
th full collaborative and leadership responsibility in providing premeditated di
rection to organizational objectives. Proactive leader, consistently drive goals
to successful completion while cultivating productive working relationships wit
h all levels of professionals. Proficient in Microsoft Office Suite, Outlook Exp
ress, Adobe Pro, and Internet Explorer; with a typing speed of 60 wpm.

CORE STRENGTHS
- Leadership/ Morale and Team Building
- Performance / Change Management
- Organizational Needs Assessment
- Federal Laws and Regulations
- Judgment and Decision Making
- Regulatory Compliance
- Group Interactions
- Communications/Interpersonal Skills
- Conflict Resolution
- Strategic Planning and Development

PROFESSIONAL HISTORY

EXTENDED REACH MENTAL HEALTH SERVICES FOR YOUTH ~ Fayetteville, NC

OPERATIONS MANAGER
Apr 2008-Present
Provide direct supervision to mentally challenged youth and rendered alternative
s for change. Simultaneously administer more than 20 employees while overseeing
30 children with diversified mental health disabilities. Play a pivotal role as
an advocate for youth removed from primary education setting. Produce and monito
r the progress of supervision plans. Accurately ensure full compliance with all
federal and state regulations as well as enforce all EEO regulations and laws.
Accomplishments:
- Recorded all treatment plans for youth to integrate all member preferenc
e of the Treatment Team
- Implemented systematic change and root cause problem solving in partners
hip with the management staff and employees to secure overall organizational eff
ectiveness
- Successfully acquired the National Accreditation through Joint Commissio
ns required by the State of North Carolina for businesses to maintain its operat
ions

COUNTRY LANE MENTAL HEALTH ~ Pembroke, NC

ASSISTANT HUMAN RESOURCE COORDINATOR
Apr 2006-Apr 2008
Assumed full accountability in compiling all medical records and employee charts
. Managed ITRs and PCPs to coordinate billing for facility. Scheduled and led da
ily outings for children with special needs.
Accomplishments:
- Supervised the entire office and direct care staffs of more than 20 empl
oyees to guarantee productivity and operations were strengthened
- Acknowledged as Employee of the Year

LEAR SIEGLER SERVICES, INC. ~ Iraq

HEATING, VENTILATING, AND AIR CONDITIONING (HVAC) MECHANIC, Apprentice Level
Dec 2005-Mar 2006
Conducted repair or replacement of defective equipment, components, or wiring; r
eorganized and tested equipment for repairs. Investigated and tested system to c
onfirm system compliance with plans and specifications as well as to detect and
capture occurring malfunctions.
Accomplishments:
- Ensured full compliance with all applicable standards, policies, and pro
cedures, including safety procedures and maintenance of a clean work area
- Utilized electrical test equipment in checking electrical circuits and c
omponents for stability
- Communicated various heating-cooling system malfunctions with users to e
xtract problems and verify that all malfunctions have been corrected within time
constraints

SAMPSON ELECTRIC ~ Pembroke, NC

ELECTRICIAN ASSISTANT
Sep 2000-Dec 2005
Demonstrated exceptional ability in operating the backhoe to bury wires as well
as assisted in loading and unloading equipment. Efficiently performed the instal
lation of 1, 2, 3, and 4 gang switches while wiring and installing simple switch
es.
Accomplishments:
- Solely installed and networked multiple wires to and from houses, along
with 12-2 wires and 14 from service pole to panel box on mobile homes while ensh
rining the wires 2 feet deep

UNITED STATES AIR FORCE, TINKER AIR FORCE BASE ~ Oklahoma City, OK
Sep 1997-Aug 2000
HEATING, VENTILATING, AND AIR CONDITIONING (HVAC) APPRENTICE
Worked on the installation and repair of head and air units; scaled compressors
and condensing units on platforms located on the roofs and inside the buildings.
Successfully sustained and set up temperature controls for refrigeration units
as well as heat and air units.
Accomplishments:
- Handled and controlled steam and chilled water units that maintained lar
ge plant facilities on base
- Ensured the completion of pipeline replacements, regular adjustments of
air filters, along with maintenance of order and cleanliness of various water to
wers across the facility
EDUCATION
Major in Criminal Justice Minor in Psychology: In Progress
DeVry Online University ~ Charlotte, NC
Expected Completion Date: December 2010
Major in Criminal Justice: 2006
University of Fayetteville State University ~ Fayetteville, NC
Major in Psychology: 2005
University of North Carolina at Pembroke ~ Pembroke, NC

PROFESSIONAL DEVELOPMENT
KANBAN AND PULL SYSTEM DESIGNS ~ NORTH CAROLINA INTERVENTIONS
10-HOUR OHSA CERTIFICATION ~ SUBSTANCE ABUSE CERTIFICATION
CARDIOPULMONARY RESUSCITATION (CPR) ~ BLOODBORNE PATHOGENS ~ FIRST AID
OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA)

AFFILIATION
National Association for Mental Illness