Cliff Izer ci10bd5de@westpost.

net
2530 Callaway Court, Cumming, Ga. 30041 770-715-4132
Executive - Vice President - General Manager - Senior Manager for High Technolog
y Aviation Industry Firm
Quality Systems and Training/ P&L / Turnarounds / Startups / Growth Strategies /
ISO / Customer Support / CRM Cost Controls / Negotiations / Performance Improve
ments / Teambuilding / Training Systems
Strong diverse leader with proven record of successes creating and driving chang
e throughout many organizations and successfully wining inside and outside 'buy-
in." Outstanding visionary in defining and implementing corporate strategy and v
ision. Spearheaded reorganizations and rebuilt financial creditability of under-
performing organizations and business units, including Fortune 500 EMC Corporati
on and IBM.
Led ISO 9001 certification for Data General's Customer Service Division, gaining
competitive edge.
Directed startup and implementation of Data General's Worldwide Customer Support
Center.
Turned around failing business & increased revenues 31%, reorganizing Profession
al Aviation Services.
Restored multiple business units to maximum profitability for Data General and I
BM.
Key Skills: Leading business reengineering initiatives to reorganize and revita
lize operations. Creating strategic alliance opportunities that improve efficie
ncy and reduce costs. Increasing productivity and enhancing performance metrics.
Cutting costs, managing risk, and leading growth for increased profitability.
MBA and BS, Business Marketing and Finance, Western University (CA.) ISO Lead Au
ditor and Consultant, ISO 9001/9002. Business / Quality Consultant, U.S. Defense
Department on Aviation Training / Consultant, General Aviation - multiple aspec
ts
Selected Accomplishments
Led ISO 9001 certification for Data General's Customer Service Division, gaining
competitive edge. 1,500-person organization wanted to reduce costs and improve
quality. Researched requirements of ISO 9001. Led implementation, overhauling w
ork processes, developing online reference and documentation systems, and instit
uting employee training. Reduced service delivery fixed costs 13% and improved c
ustomer satisfaction 22%. Exceeded company profit goals in first year and became
first Service Company to attain ISO recognition.
Directed startup and implementation of Data General's Worldwide Customer Support
Center. Seeking to develop new and creative customer support capability. Led t
eam to create first-ever global support center, delivering remote customer suppo
rt worldwide 24/7. Oversaw construction of new facility, building of IT infrastr
ucture, and development of multiple software applications and help desk screenin
g processes.
Turned around failing business and increased revenues 31%, reorganizing Professi
onal Aviation Services. School operating at sub par levels, including safety, a
nd was in danger of being closed by FAA after several accidents. Devised new str
ategy to regain stability. Restructured administrative functions. Re-staffed man
agement and all flight instructor personnel. Initiated new marketing campaign wi
th fresh advertising. Installed new financial controls. Eliminated accidents a
nd secured FAA certification. Increased enrollment 41%, generating $1.1M in rev
enue.
Restored multiple business units to maximum profitability for Data General and I
BM, including turning around Data General's NYC region. Conducted two-month asse
ssment and consulted with key customers. Identified negative impact issues relat
ed to employee attrition and numerous sales and customer complaints. Instituted
plan to resolve problems, including retraining management in client services an
d basic management skills. Increased financials by $3M (12%), improved customer
satisfaction 41%, and decreased attrition from 31% to 1% year over year.
Career History
General Manager, Professional Aviation Services, LLC, 2002 - Present. Oversaw s
taff of 15 and $1.2M budget with P&L accountability for aviation flight training
school. Reorganized operations, establishing new policies/procedures, training
standards and services. Installed financial and flight safety controls. In Decem
ber of 2005, restructured to adjust business focus.
Corporate Area Director (Professional & Customer Services, Eastern US), EMC Corp
oration, 1996 - 2001. $6B leading provider of large computer storage systems.
Managed 1500 employees and $248M budget with full P&L. Led operations for onsite
and remote customer and professional services support.
Prior career with Data General Corporation includes steady progression of manage
rial roles including Division Area Director, VP Division Quality, and Worldwide
Customer Support Center Manager; and various management positions with IBM. Car
eer history also includes successful U.S. Marine Corps background.