RONALD RHAMES

14114 Chadron Avenue

Hawthorne, Ca. 90250 Apt. # 9
Home# 310 644-1390
Cell# 213 361-3142
rr10fb50a@westpost.net
COMPUTER SUPPORT SPECIALIST:
Dependable IT professional who manages multiple tasks, works well under pressure
. Experience in installing, troubleshooting, and repairing hardware, software pe
ripherals along with training end users. Very patient and provide clear explanat
ions and work closely with people to develop solutions to their computer problem
s. Seeking position that improves quality, productivity as company develops.
EXPERIENCE:
10-26-10 to 11-24-10
Spherion / Health Net-Woodland Hills Ca. / IBM-Independent Contractor
Refresh Project, Deployment of HP 6000 desktops / Laptops, imaging, encryptions,
Anti-Virus programs, Duel monitor workstation setups, configuration of Lotus not
es,
Network printer & network drive mapping, data transfers
10-12-10 to 10-15-10
Spherion / VANS Headquaters-Cypress Ca. / IBM-Independent Contractor
Refresh Project, Desktop workstation setups, imaging HP desktops, wipes, Break/F
ix repairs Dell laptops/ desktops, weekly inventory of backup server tapes
08-13-10 to 10-08-10
Spherion / Honda Motor Corp-Torrance Ca. / IBM a"Independent Contractor
Desk side support, use of remedy ticketing system, Dell laptop/desktop workstati
on setups, duel monitor setups, memory upgrades, mapping various network printer
s, imaging , wipes Dell laptops out of lease, configuration of new HP tablets s
hipped to local and statewide job sites, assisting end users w/ encryptions, McA
fee virus, adware & spyware removals remote, use of pc anywhere.
04-29-10 to 04-30-10
Elite Tek Services-AMPCO deinstall /reinstall Technician
Deploy all company desktop/laptop workstations, docking stations, bricks, monito
rs, mapping network printers, phone system, Servers, etc, reconnect and install
all systems at new location-(2 day contract project)
01-2002 to Present
Steel Productions a"Computer & Desktop Support Technician:
Desktop repair, virus & ad ware removals, trouble-shooting end users computers,
including Laptops- installs reconfigurations, upgrades, hardware & software
setup network printers, wireless routers, internet & network connections

11-01-07 to 11-16-07
Unisys Corporation / IBM a"Independent IT Contractor
The Getty Center- Museum-PC Refresh Project
Imaging Dell Laptops, Mac Book Proas, G-5s, wipes, installs, configurations, wor
kstation moves, training lab setups Applications used, Novell Client, Group Wise
, Oracle 9, People Soft 8, Web connect, Win 2000 OS. Microsoft office 2003, Palm
Pilot & Blackberry Phone migration, troubleshooting & configurations
9-30-07 to 10-31-07
Core Tech Consulting Group/ IBM-Independent IT Contractor
Johnson & Johnson-Neutrogena Corporation -PC Refresh Project
Deployment of 1000 new laptop units-(IBM ThinkPad T60)-data transfer remotely vi
a network, USB devices, configurations for Windows 2000 OS, Microsoft Office Sui
te 2003, setup network-default stand alone printers, VPN wireless connections, M
icrosoft Exchange Server, issue new passwords for all end users, trouble shoot v
arious software issues, non-working installed programs, Microsoft Outlook PST fi
les, various licensed programs.
7-01-07 to 8-01-07
Computer Works Ca.-Independent IT Contractor
Trouble-shoot and repair desktop & Laptop computers, virus, spy ware removal, da
ta backup, upgrades, configurations, new program installs, hardware & software d
iagnostics
network setups, wireless & remote access, pass word retrievals, field upgrades
10-01-2002 to 7-31-07
SCHARP a" Case Manager / Outreach Worker
Maintain full case load, daily intakes, weekly group facilitation, court letters
, monthly progress reports program referrals, inpatient-residential treatment, e
mergency housing placements, shelters, sober-livings, transitional living, incre
ased income, section 8 referrals, low-income housing recommendations, job traini
ng referrals, SSI benefits assistance
12-00 to 6-01
Office Team a" Administrative Assistant
Data-base management, data entry, Excel spread sheets, Word documents, mail merg
e
Access, Power Point presentations, e-mail, copy minutes, bulk mailings, use of
Microsoft exchange, outlook, Outlook express, fax, copy, phone reception
10-00 to 12-00
PDQ Personnel Services a" Contract Monitor
Data-base management, maintain & construct Access database
import & export Excel spread sheets, data entry,
verify payrolls, accounting deductions, conduct queries

1-98 to 1-00
Circle J Enterprises-Desktop Support:
Upgraded computers from Microsoft Windows 98/ME to 2000, Office 97 to 2000
trained all end users, software changes and additions. Improved staff productivi
ty by reducing outside training, conducted in-house software training converted
small area network into wide area network, increased end users from 5 to 15 with
personalized training and increased company productivity

EDUCATION:
1998 to 2004 Los Angeles Trade Technical College / Associates Science Degree
Computer Information Systems-Microcomputer Technology, Operating Systems,
Hardware & Software installations, Configurations, Networking Essentials, Progra
mming
1997 to 1998 United Education & Computer College
Computerized Business Systems, Office techniques, Administration
1974 to 1977 Julia Richman High School / High School Diploma
Academic Basic Courses
APPLICATIONS SUPPORTED:
a Windows 2000 / NT / XP Pro / Vista / Windows 7
a Microsoft Office Suite 2003 / 2007
a Internet Explorer 7.0 / 8.0
a Adobe Acrobat 8.0 / 9.5
a Outlook 97 / 2000 / 2003 / 2007
REFERENCES:
Mr. Orville Jackson Circle J Enterprises / -323-7571079
Dr. Fitz-George Peters SCHARP / 323 937-2320
Dr. Dolly Allyson SCHARP / 323 751-2677