CHOY E.

REID
1859 S.W. 103rd Ave
Miramar Fl. 33025
Telephone (954) 588-4478
Email: choyreid@yahoo.com
______________________________________________________________________________
SUMMARY
A disciplined and experienced Information Technology professional who is prepare
d to become dynamically involved in a challenging organization, wherein my know
ledge, experience and technical skills will be fully utilized, which is conseque
ntial to my career development and the organizations success.

EDUCATION &QUALIFICATIONS
2004-2007 Broward Community College Davie, FL
Degree Awarded: Associate in Science
Master Designer
Internet Services Technology
2002-2003 Institute of Science and Technology, Kingston, JA
Diploma in Basic Computer
EMPLOYMENT
2008 - 2010 Kingston & St. Andrew Parish Library, Jamaica W.I.
Client Systems Support Officer
Duties included:
Assists in the supervision, protection and administration of data, communicati
on, and network assets from all security threats
Performs routine preventative and corrective maintenance on computing equipmen
t Provides client support services to the public and internal clients for variou
s software applications
Assist in staff training to ensure that the human assets of the organization i
s equipped with the requisite knowledge to effectively utilize deployed systems
finding solutions to problems, be it through creating a desktop shortcut or fi
xing a major fault on the operating system
replacing parts as required
monitoring and maintaining computer systems and networks troubleshooting syste
m and network problems
Diagnosing and solving hardware/software faults
Conducting preventative maintenance on systems.
Contd
2004-2006 Micro communication Network, Miami, FL
Computer Technician
Duties included:
Troubleshoot and upgrades computer hardware and installing software.
Installing surveillance cameras.
Setting up Networking Station.
Providing technical and end-user support
Monitoring server performance
2004-2005 Pakmail, Weston, FL
Store Supervisor
Duties included:
Manage the storage of information for the database of the EBay store.
Supervising junior staff responsible for handling the shipping and receiving o
f packages for UPS, and FedEx.
2002-2003 Esso Gas Station, Clarendon, Jamaica
Manager
Duties included:
Providing leadership to a compliment of ten team members for full services, 24
 hour gas station.
Responsibility for product procurement and management.
Increased petrol sales from an average of 50,000 gallons per month to 80,000 p
er month.
Implemented flexible shift system to maximize productivity and employee engage
ment.
Increased patron traffic into minimart with the implementation of a utility bi
lls payment service.
Exercise functional strategies in financial management, marketing and quality
human resource retention Processing customer transactions, preparing customer st
atements and general customer service activities
2000-2002 Courts Jamaica Ltd, Mandeville, Jamaica
Debt Collector
Duties included:
Providing management with frequent fluctuation analysis of receivables and agi
ng of debts.
Maintaining quality customer relationship with debtors.
Exceeding collections targets on a monthly basis.