Roger Wensel

1631 Thousand Oaks Trail

Liberty Hill, TX 78642
Springfield, Illinois
Rockford, Illinois
Madison, Wisconsin
Dear To Whom it may Concern
I am very interested in a IS Technical Services Professional position with The U
niversity of Wisconsin. I graduated from ITT-Tech with an Assistants Degree in C
omputer Networking Systems in June 2005. I am currently employed with the Texas
Health and Human Services Commission as a Network Annalist II but wish to reloca
te to Madison Wisconsin.
My current experience and skills include working with Windows 95, 98, 2000, NT,
and XP. I also have experience, installing, setup, and troubleshooting software
including, but not limited, to Microsoft office 2000, and 2003. Upon graduation,
I wish to continue building skills in my field by obtaining the following certi
fications: A+, Network +, Microsoft Certified Systems Analyst, and Microsoft Cer
tified Systems Engineer.
I am a hard worker, very flexible, learn very quickly, can manage multiple compl
ex projects simultaneously and feel that I would be a great asset to your compan
y.
Please do not hesitate to contact me if you have further questions or would like
to speak to me regarding how I can be reached at Metro (512-630-4277). I look f
orward to hearing from you soon regarding job opportunities with your company.
Sincerely,
1631 Thousand Oaks Trail
Liberty Hill, TX 78642
Home (512) 355-2912
SUMMARY:
Obtain a position as a Network Specialist II to utilize my education and the fol
lowing experience and skills:
* Experience with installing, setup, and troubleshooting the following Operatin
g systems, and software: Microsoft Office Suite, Windows 2000, Windows XP, Novel
l, Wireless Devices (AT Installing and repairing hardware, i.e., CD ROMS, DVD's,
Motherboards, Processors, and RAM. Providing maintenance and service on compute
rs.
* Experience with teaching and helping with Microsoft Word, Excel, Access, Powe
rPoint, Outlook, and other software, establishing a personal folder, and using t
he Internet.
* Self-directed, assertive, reliable worker who works well independently or as
part of a team.
EMPLOYMENT HISTORY:
Texas Health and Human Service Commission, Austin, TX 78751 Aug 2008 - Present
Provides support for incoming calls from users with the HHSC State agencies. Sup
port provided is for Windows 2000, and XP, also Microsoft Office 2000, 2003 suit
e this including MS Outlook issues; Support for Novell, as well as Galsign, Arev
, and Uniscope; which includes installing Novell, and troubleshooting Arev, and
Uniscope issues. Install and provide support for wireless devices (AT&T, Sprint
aircard, and Blackberry devices) this also includes installing and configuring V
PN. I provide support for over 450 desktop - laptop users.
ACS Data Line (HHSC THHS Campus), Austin, TX 78751 Oct 2005 - Aug 2008
Provides support for incoming calls from users with the HHSC State agencies. Sup
port provided is for Windows 2000, and XP, also Microsoft Office suite this incl
uding MS Outlook issues; Support for Novell, as well as Galsign, Arev, and Unisc
ope; which includes installing Novell, and troubleshooting Arev, and Uniscope is
sues. Install and provide support for wireless devices (AT&T, Sprint aircard, an
d Blackberry devices) this also includes installing and configuring VPN. I provi
de support for over 450 desktop - laptop users.
ACS Dell (Staffing Solutions), Austin, TX 78651 Aug. 2005 - Oct. 2005
Provided Help Desk support for incoming calls, and lace the request into a queue
. Users would call in a help desk ticket, and I would provide assistance. The su
pport provided was for Windows 2000, and XP, Microsoft Office suite this include
d Outlook.
Counselor Systems Inc., Austin, TX 78759 Dec. 2003 - Feb. 2004
Install Hard Drives, CD, DVD, Floppy Drives, Microsoft Operating System as per r
equest from clients, Symantec (Norton) Antivirus protection. Provide system supp
ort for Microsoft 95, 98, NT, ME, 2000, and XP. Also provided support for incomi
ng calls.
Pinkerton Security, Austin, TX 78765 Feb. 2003 - May. 2003
STS Division, Roving Security Officer
Provide security for three different locations.
Military Co G 149th Aviation, Grand Prairie, TX 75051 Sep. 1999 - Aug. 2002
Personnel Administrative Sergeant AGR (Active Guard Reserve)
Payroll for 190 people, Assisted setting up computers on a network, Assisted wit
h computer support for the following HHC 149th Aviation, 449th Personnel Service
s Company, and Co D 949th Main Support Company.
Military 149th Personnel Services Company, Austin, TX 78763 Dec.1985 - Aug. 1999
Personnel Services Sergeant AGR (Active Guard Reserve)
Assigned to the Personnel Records Center Camp Mabry - Maintain Personnel Files D
A 201, Copied, updated files, handled incoming phone calls.
Comptroller of Public Accounts, Austin, TX 78701 Jan. 1980 - Nov. 1985
Support Services Division
Technician II - Provided support for Comptroller employees with coordinating mov
es for sections, and divisions.
EDUCATION:
ITT Technical Institute, Computer Networking Systems, Austin, TX
Graduated With Honors 3.45 GPA June 2005
36 Semester Hours, Austin Community College 1996
References
Professional
Connie Jackson
Sergeant First Class
512-782-6874
Bret Baxter
CW3
512-782-6465
Joanne Gale
MAJ, Company Commander
512-782-8362 ext 6466
Personal
Norman Wiley
Esquire Deposition Services
512-328-5557
Phillip Capriotti
512-635-7329
Lisa Adams
512-743-4721