SENIOR-LEVEL IT PROFESSIONAL

Utilizing Cutting-Edge Technology to Build Scalable, Fault-Tolerant

Systems
Adding Value For Broad Technology Agendas in Large Organizations
Change agent offering extensive experience in software product
development coupled with business acumen. Known for helping
businesses profit from managing leading-edge technology initiatives,
solving challenging problems in high-pressure environments, and
driving ROI, and recognized for building strong teams that can
deliver quality products and implement pragmatic, cost-effective
technology solutions that drive revenue and help organizations'
bottom lines.

AREAS OF EXPERTISE
* General Management
* ITIL
* Global Systems Support
* Program Implementation
* Hardware Configuration
* Technology Rightsizing
* Project Risk Analysis
* Cloud Computing
* Client Needs Assessment
* Agile Methods
* RUP, XP, CMMI Methodologies
* Software Configuration/Development
* Database Administration & Design
* Object Oriented Analysis & Design
* Rapid Application Development
* Service Oriented Architecture (SOA)
* Presentations & Public Speaking
* Management Information Systems
* Project Development & Lifecycle
* Software Development Lifecycle
* Systems Implementation
* Strategic Business Planning
* Back-office Systems
* Team Building & Leadership
* Applications Development
* Client/Server Architecture
* Cost Review & Benchmarking
* Cellular Communications
* Market Analysis & Research
* Productivity Improvement

CAREER CHRONICLE
MAJOR TELECOMMUNICATIONS COMPANY 1996 - Present
Major telecommunications company, providing data, Internet, video,
and voice services primarily in US (but also Canada, Mexico, Europe)
to business, residential, and wholesale markets. Employs 30K with
$12B/yr revenues.
Senior Manager, IT Software Development (2001 - Present)
Direct large technical professional team (> 60, comprising ~25 FTE
and several contracted/matrixed employees, onshore and India) in
Business and Operations Support Systems (B/OSS) , and maintain
responsibility for managing personnel, resolving disputes, mentoring,
hiring/firing, layoffs, annual reviews, determining bonus payouts and
merit increases, establishing performance goals, and improving team's
morale during economic downturns, etc. In charge of building software
using cutting-edge technologies, transitioning legacy applications
into newer technologies, and providing 24x7 operational support.
Manage $750K/yr expense budget and administer >$10M/yr capital budget.
Tasked to deliver software product on time, within budget, and
containing zero defects and to build vision for next-generation
software by working closely with business clients. Architect optimal
technical solutions (hardware, software), design software, manage
development, test products thoroughly, and coordinate smooth product
releases. As key member of IT-level merger integration team, help
identify appropriate software needed to be retained in combined
company to help synergies. Currently leading applications built on
large-scale architectural framework to cater to growing business's
needs.
Hardware environment: HP Itanium, IBM Blades, SUN, DEC VAX. PC
Operating systems: HPUX, Sun Solars, VAX/VMS, LINUX, Windows
Software development: C++, C, Java, J2EE, Web-based development
utilizing Struts, Ajax, Weblogic, SOA, Perl, Unix Scripts: Oracle
11g, PowerBuilder, .NET, TIBCO, XML
Processes/Methodologies: Agile, XP, CMMI Level 3, ITIL
Selected Achievements:
* Successfully coached team of 40 employees on Resiliency mentoring
exercise focused on development of next-generation leadership.
* Continued to maintain application availability at or above 99.91%
while adding features, updating software versions, and adapting to
any business process changes.
* Reduced expense budget >40% (in past 2 years) by continually
improving software development process.
* Directed effort to implement new processes and policies to
enhance productivity and led team to be trained and adhere to
different software development process paradigm compliant with CMMI
Level 3 (in ~9 months).
* Slashed software products' total cost of ownership by moving
applications to open-source platform, cutting annual third-party
software costs from $600K to $250K (past 3 years), significantly
reducing software defects (from 30 to ~10/release), and creating
better offshore software development model (saved ~$500K/yr).
* Played instrumental role in detecting fraudulent activities on
the network and alerting business users in near real time (under 2
seconds) by leading effort to develop/implement 24x7 system that
analyzes 300M call records daily for fraudulent patterns.
* Utilized cloud computing, SAAS, and Web technologies to build
applications to manage data - database size: 3-5 terabytes; users:
>2K; transactions: 3.3B transactions/mo with ~$400M monthly revenue
impact; system uptime expectation: 24x7x365.
* Cut billing time 4-7 weeks (improving account receivables) and
reduced key billing applications' cycle time >50% by leading team
that eliminated redundant processes, improved hardware footprint, and
aligned processes to SLA's key user metrics.
* Improved application's usability, slashed defects in end-to-end
process >70%, and reduced total cost of ownership 25% by architecting
solution to migrate legacy client-server technology to 3-tier web-
based solution to manage product catalogue.
* Reduced annual costs >30% by expanding offshore development's
role to perform design activities (in addition to development,
maintenance).
* Lowered software procurement/maintenance costs ~20% by leading
team to migrate 3 applications to open source (previously relied
heavily on legacy technology requiring licensed software).
* Reduced operating costs >15% by leading development effort for 2-
year $6M project to migrate key billing and finance applications from
legacy systems to new Linux/Unix based systems.
* Improved on-time delivery commitments from 84% to 96% in 18-month
span.
* Increased capital to expense ratio from 51% to 57% by improving
offshore software development efficiency.
* Slashed software-caused defects' mean time to resolution from 610
to 475 minutes (>22%) through rigorous 14-month training regimen and
by mentoring team on CMMI level-3 compliance to ensure adherence to
industry-standard process guidelines.
* Led team of >60 software architects, developers, analysts,
testers, and DBAs in $25M portion of $100M project to build new
features/tools to support federal government requests.
* Saved $600K (based on fixed price bid) by retraining developers
from predominantly COBOL/legacy technology to newer Java-based
technology through internal coaching/mentoring.
* Reduced software development process's cycle time >45% by
instituting streamlined onshore/offshore model for software
development/testing.
* Cut hourly rates 8-17% by aggressively renegotiating contracts
with services vendors.
* Improved system access time >30% by building web-based software
that provided instant access to critical user data for finance
department.
* Slashed total cost of ownership >50% by converting client/server-
based application (PowerBuilder) to thin client web-based taxing
application and through efficient resource utilization, process
improvements, and open source software implementation (where
possible).
* Saved $250K/yr in labor/material expenses by migrating several
applications from licensed product (WebLogic ) to open source system
(TomCat).
* Solved process inefficiencies with high degree of configurability
by implementing next-generation application billing suite ($5M
effort) that migrated systems from VMS to UNIX environment.

Tech Lead - Architect (1996 - 2001)

As technical and subject matter expert for corporate fraud system,
led 10-15 software developers to implement near-real-time corporate
fraud system; advised senior leadership on benefits/risks of build
vs. buy decisions; coached team of 12 developers through design-to-
production cycle; and worked on technical feasibility, design,
development, implementation, production release, documentation, and
communication with other teams of SW engineers.
Selected Achievements:
* Delivered near-real-time alarms on fraudulent activity (2.5 year
ROI) by implementing innovative, state-of-the-art, web-based, 3-
tiered system.
* Spearheaded software product design, development, implementation,
and performance tuning of billing, rating, product management, and
mediation systems (in collaboration with various business units).
* Saved >$500K license fees by migrating applications to open-
source platform.
* Solved finance department's journaling discrepancies by building
3-tiered application that reconciled revenue and taxes exceeding
$10M/yr.
* Improved efficiency >15% and helped reduce costs $0.5M/yr by
introducing personalized Web portal platform for corporate finance
users to monitor reports, troubleshoot, and correct financial
discrepancies.
* Played key role in reducing bad debt >8% by leading team that
built system to reconcile corporate revenues across various corporate
business units in regulated market.
* Played instrumental role in saving ~$1.1M/yr by leading project
to provide end-to-end solution to consolidate 4 applications into 3
Unix servers.
* Saved $250K/yr by reducing hardware (CPU) utilization >70%
through re-architecting solution for pricing engine.
* Slashed total cost of ownership from 10% to 50% per application
by architecting/leading technology upgrades to several systems from
PowerBuilder to Java-based technologies using service-oriented
architecture.
* Led team of documentation professionals to build technical
documents including: low/high-level designs, unit test plan, work
package, software design/development plan, operations manuals, user
manuals, online help, disaster recovery documentation, and 3-year
roadmap planning document.

CAP GEMINI (www.capgemini.com) - Columbus, OH * 1996 - 1998

One of world's largest IT transformation, management consulting,
outsourcing, and professional services companies operating in 36
countries. Employs >100K with >$11B revenue and $235M profit (2009).
Development Consultant

EDUCATION
Master of Business Administration - Strategy Consulting (2009),
University of Michigan - Ann Arbor, MI
Ross School of Business/Enterprise Ireland , Shannon, Ireland -
Management Consultant
Master of Science in Computer Science (1996), Ohio University -
Athens, OH
Bachelor of Industrial Engineering (1990), RV College of Engineering
- India

Keywords:
Director, Vice President, Management Consultant