Joe Mckinley Robbins

25100 Vista Murrieta, Vista Murrieta Ca. 92562 * 248-245-6616 jr112b070@westpost

.net
HR DIRECTOR
Savvy, forward-thinking professional with a 19 year history of driving success t
hrough confident leadership of HR and operational activities. Reputable for keen
ability to attract and retain strong employees, then build both the individual
talent and team cohesiveness that is critical to ongoing growth and results. Sol
utions-focused innovator with the ability to think outside the box and develop s
trategies to raise performance, enhance customer service, and achieve/exceed org
anizational and fiscal goals.
CORE COMPETENCIES
Strategic Planning * HR Leadership * Staff Hiring & Training * Team Management &
Development
Best Practices * Operational/Business Management * Recruitment & Retention * Tra
ining * Customer Service
Market Data Analysis * Process Improvement (Six Sigma) * 6 Hats Methodology * P&
L/Budget Management
PROFESSIONAL EXPERIENCE
WAL-MART, Grand Blanc, Michigan * 2007-Present
HR DIRECTOR
Drive productivity and store success by leading 6000 associates and managers in
HR operations for a 16-store Michigan region, with goal of attaining Best in Cla
ss effectiveness. Maximize staffing efforts through ongoing tracking/analysis of
market data and institution of key hiring and development practices. Deliver ed
ucation in target areas (including ZMS and performance standards) by lecturing t
o teams across market locations. Ensure success of hiring processes by collabora
ting with associates and managers at all levels to execute focused HR processes
that aligned with each community's store. Play key role as member of several div
isional teams established to create, implement, and/or conduct management traini
ng.
Key Highlights
* Achieved divisional Best in Class reduction in turnover by naming high-potenti
al project managers and teams to initiative to facilitate store-level buy-in and
follow-up.
* Improved associate productivity through careful monitoring- Utilized associate
s strategically to brain storm and identify solutions.
* Optimized training efforts for both associates and managers through developmen
t of scenarios and questions - introduced roundtables to discuss interview evalu
ation process.
* Enhanced employee satisfaction by initiating monthly strategy discussions with
Store Managers.
* Successfully operated 5 additional markets with no reduction in standing.
* Provided critical direction as Manager of the region's summer intern program.
* Advanced sustainability efforts by serving as a resource and advisor to commun
ity partners on Wal-Mart values and policies.
* Operated Wage Control on 1.4 Billion Budget with Interim mgt of 4 Billion

COMPUSA, St. Louis, Missouri * 2005-2007

STORE MANAGER
Spearheaded activities and energy of 200-member force, with a focus on creating
a customer-oriented environment. Raised staff confidence thru teaching and train
ing, and performance by leading sales meetings
and offering 1:1 mentoring to address concerns and enhance capabilities. Incorpo
rated Six Sigma theories in ongoing critiques of management by their peers - dev
eloped strengths by creating workplace scenarios, then allowing managers as a gr
oup to identify each other's strengths and weaknesses. Recruitment and retention
of new associates and management. Set 1, 3, and 5 yr. strategic plans to restru
cture staffing with high output team
JOE MCKINLEY ROBBINS * Page 2 * jr112b070@westpost.net

COMPUSA, St. Louis, Missouri * 2005-2007

(continued)
Key Highlights
* Slashed personnel turnover by 90% by establishing panel interviews and creatin
g sponsorship programs, which helped to identify and correct defects in the proc
ess.
* Optimized staff expertise while creating additional revenue streams ($3500 per
month) through design and implementation of a training center that was availabl
e to both the public and to private groups.
* Assisted in overcoming poor financial history of the store to deliver its firs
t profitable P&L statement in 3 years. Achieved results through a multi-step pro
cess that involved educating management team on the impact of individual decisio
ns, then leading teams in "competition" to focus on individual areas for correct
ion and determine which actions had the highest gross margin.
EB Saint Louis, Missouri * 2000-2003
STORE MANAGER/DISTRICT MANAGER
Piloted daily operations for multiple store locations, instilling commitment thr
ough strategic recruitment and training of management team in sales strategies,
as well as identification of value and brand image.
Key Highlights
* HR- Improved communication between sales teams and customers, which led to gre
ater productivity and increased customer loyalty. Processed all hiring, terminat
ions, evaluations, and training.
* Achieved unprecedented boost to sales and satisfaction (over 100% increase) wi
thin 6 months,
cementing locations as leaders in customer service. Maintained levels throughout
tenure.

P.A. PROFESSIONAL SERVICES, St. Louis, Missouri * 1990-1996

OWNER/CEO
* Led operations for service operations, with oversight of 25-member staff and e
mphasis on building business and meeting standards.
* HR- hiring, training, and separations supporting all federal, state, and local
laws
BELDEN JEWELERS, Atlanta, Georgia * 1987-1990
STORE MANAGER
* HR- Expertly managed key needs, including P&L and employee turnover.
* Achieved annual 10% boosts to business as leader of store staff and operations
.
* Raised repeat customer ratios through proactive emphasis on service and suppor
t.
* Introduced highly successful Loose Diamond events, coordinating with vendors t
o secure a strong client base.
EDUCATION & CERTIFICATION
Master of Business Administration (2007) Freed Hardeman University Henderson Ten
nessee
Bachelor of Science in Psychology, Freed Hardeman University Henderson Tennessee
EXTRA-CURRICULAR ACTIVITIES
Food Bank of Michigan/Flint Soup Kitchen/Big Brothers-Big Sisters/Breast Cancer
Awareness/Rainbow Connection/Ronald McDonald House/Toys for Tots/Boys Club of Am
erica