DASHA ARONSON

3009 West Chew Street Allentown, PA 18104

(862) 596-1574 www.linkedin.com/pub/dasha-aronson/6/a2/b49 da112e59
0@westpost.net
PROGRAM MANAGER
Delivery through Personal Performance and Leadership
PROFILE
Highly experienced IT Professional with a record of developing and supporting su
ccessful high ROI IS / IT projects and solutions incorporating a wide range of a
pplications and technologies. Consistently recognized and tasked to improve orga
nizational effectiveness and efficiency through leadership that aligns the busin
ess processes and IT infrastructure to realize cost savings, accelerate performa
nce, and sustain strategic flexibility.
A welcome addition to any team, with a demonstrated ability to deliver highly cr
itical projects with tight schedules and budgets, willing and able to function i
n any role necessary to ensure project success and on-time project delivery. Res
ults-driven IT Professional who has successfully directed multiple concurrent ca
pital-expansion and cost-reduction projects.
* Confident, highly energized, effective, and persuasive communicator with stron
g interpersonal and communication skills. Detail- and results-oriented with a pr
oven ability to demonstrate flawless execution, and implementation of innovative
strategies. An analytical and strategic thinker with the highest professional s
tandards and personal integrity.
* Trusted partner with senior management on all areas of IT management, recogniz
ed for developing and implementing innovative solutions to meet the needs of com
plex business challenges. Excellent record of implementing enterprise-wide solut
ions to drive bottom line, including cost reductions.

CORE COMPETENCIES
Performance Optimization * Process Improvement * Change Management * IT Strategy
* Mentoring
Global Delivery * Systems Integration * Project Management * Team Leadership * P
eripherals
Infrastructure Development * Client Relationship Management * Team Development
Configuration Management * Training * ITIL * Software * Six Sigma

PROFESSIONAL EXPERIENCE
Hoffman-La Roche Nutley, NJ 2005 - 2009
Global Change, Configuration and Release Process Management Team Lead 2006 - 2
009
Identified as key leader tasked with managing an international team accountable
for all daily operations of the Change, Configuration, and Release processes.
* Effectively initiated and participated in the Change Advisory Board, Quality C
ircles, and Management meetings that led to the development of continual improve
ments of managed processes. Developed communication and training plans, and man
aged regular training of a global staff including new hires on processes and pro
cedures.
* Successfully oversaw a monthly increase of change requests of over 500%, an in
crease of managed services of over 600%, and a monthly increase of CMDB updates
of over 800% in fewer than 18 months.

Dasha Aronson Page 2

Hoffman-La Roche continued
Problem and Incident Process Management Specialist 2005 - 2006
Subject-matter expert instrumental in the implementation of Problem and Incident
Processes in a regional environment.
* Successfully managed all training of North and South American staff in newly i
mplemented processes. Accountable for daily operations of the Incident and Prob
lem Management Processes including logging of all problem and incident tickets,
proper escalation of events, and followup throughout ticket lifecycle.
* Effectively served as global Service Desk and single point of contact for IT b
oth internally and externally.
Datacenter Operations Specialist (contract) 2005
Proactively monitored all computer systems including but not limited to hardware
, software, telecommunications equipment, WAN / LAN networks, databases, and env
ironmental support equipment. Accurately logged all event tickets and ensured
proper escalation. Managed daily, weekly and monthly backups and tape handling,
including coordinating offsite tape storage.

Relios, Inc. Albuquerque, NM 2003 - 2004

New Product Buyer
Key leader accountable for all new product sourcing needs for a $16,000,000 jewe
lry company. Participated in new product design meetings. Audit precious metal
stocks, monitor supply levels, and coordinate ordering based on daily spot pric
es. Maintained and updated multiple ecommerce Web sites and assisted with serve
r administration and maintenance.

Aeternalis LLC Woodbridge, NJ 2000 - 2002

Shift Operator
Supported all functions within a data center / help desk. Monitored network and
server status, daily production of batch jobs, and tape handling. Identified in
cidents, created event tickets, and ensured proper escalation.

EDUCATION
Bachelor of Arts, Comparative Religions
Montclair State University Montclair, NJ

PROFESSIONAL DEVELOPMENT
ITIL Service Support * ISO 20000 * Six Sigma

PROFESSIONAL CERTIFICATIONS
ITIL Foundations Certification * ITIL Change Practitioner Certification