Donna Trapp

112 Sunridge Drive

Elgin, SC
(Currently Working in VA)
dt11363d0@westpost.net
Tel: 703-296-7856
PROFESSIONAL SUMMARY:
Twelve+ years of professional experience Leading IT Process Teams, configuration
, change and release management.
Years of recommending and implementing Service Management Configuration Manageme
nt Best Practices throughout the Software Development Lifecycle
ITIL (Release and Control) PMI PMBOK professional with proven ability to analyze
processes and workflows, assess their efficacy, relate them to business goals a
nd suggest re-engineering / simplification solutions.
Extensive experience with Dimensions, PVCS, CVS, Build Forge 7.0.2, Base Clear C
ase and Clear Case UCM, ClearQuest administration, architectures, customizations
, integrations, upgrades and support on UNIX and Microsoft platforms.
Creative problem solver with the ability to rapidly analyze challenges, applying
strategic thinking to tactical concerns.
Exceptional interpersonal communicator who effectively interacts with clients, s
takeholders and all levels of management to provide accurate reporting and infor
mation regarding the ongoing projects and initiatives.
Excellent organizational, writing and oral communication skills.
Top performer in rapid changing environments, able to multi-task.
Experienced working with Government (Federal and State Level) Contracts
US Citizen
Secret Clearance
SKILLS:
Process and Standards
Capability Maturity Model Integrated (CMMI), SDLC, SOX, RUP, Six Sigma, PMBOK(PM
I), ITIL, MIL-STD-498
Programming Languages
C++, Java,J2EE, Perl, Unix Shell Script (Bourne & Korn)
Platforms/Operating Systems
Linux, Sun Solaris, HP UX, AIX and Windows Vista/XP/2000/NT
Change Management Tools
ClearCase, ClearQuest, Remedy, Dimensions, PVCS and CVS, Build Forge
System Administration
UNIX and AIX
Databases
MS-Access, DB2, Sybase, and Oracle
MS Office
MS Project, Visio, MS PowerPoint, MS Word, and MS Excel
WORK EXPERIENCE:
SAIC Arlington Virginia April 2010 Present
Sr. Configuration Analyst Management III
Configuration Management Professional with responsibilities that include:
- Assist in the maintenance and control of the configuration of identified it
ems such as baselines, documentation, drawings, specifications, Interface Docume
nts (ICDs), and associated documentation.
Installing, maintaining and administering the Serena Dimension CM.
Ensures configuration identification by reviewing design release documents for c
ompleteness and proper authorizations.
Participate in technical teams to resolve configuration control conflicts and is
sues.
Participate in and assist in facilitating configuration control board(s) and eng
ineering review board meetings to include preparation of agendas, handouts, and
minutes.
Prepares and/or processes requests for deviations/waivers for government approva
l when specifications cannot be met.
Computer Sciences Corporation (CSC) Vienna Virginia March 2008 April 2010
Configuration Management Leader
Configuration Management Professional with responsibilities that include:
Interprets configuration management activities and tools as defined for the acco
unt and applies them to project activities. Works with the project manager and
development build integrator(s) to develop configuration management plans, miles
tones, and schedules for projects. Revise and assist in implementing new strate
gies as appropriate.
Decompose configuration items into appropriate configuration units for the speci
fic project or task. Identifies problem issues and recommends solutions as appr
opriate.
Ensure version control integrity for software and non-software components by rev
iewing account requirements. Establish approach for resolving discrepancies to
ensure requirements are met.
Perform audits for projects and accounts according to the configuration manageme
nt plan. Ensures baselines are established and approved by the appropriate cont
rol boards.
Develop initial technical installation guidelines and other documentation of sof
tware standards to facilitate tracking. Assist developers and support personnel
in understanding product configuration.
Develop and maintain standards and procedures to ensure that configuration manag
ement controls are capable for supporting deployment activities and implementati
on to meet business needs.
Keane Federal Systems, Inc Mclean Virginia November 2006 March 2008
Senior Configuration Management Specialist
Member of the Enterprise Change Management team. Responsibilities included:
Developing and implementing formal change and release management frameworks and
procedures, identifying problems in existing CM and development processes, propo
sing and implementing solutions;
Partnering with project managers, test managers, and developers to document the
impact of a new release on the existing baselines, working with technical and ap
plication architects to communicate the impact of proposed changes;
Working with the business areas to gain adoption of the CM process and automatio
n;
Providing primary support as Change Management Lead for Development Teams on a t
ier 1, 2 and 3 applications;
Establishing and facilitating CCB (Change Control Board) to review, evaluate, pr
ioritize, and authorize changes;
Integral member of the SOX remediation team, ensuring CM standards are inclusive
of compliance control measures;
Training and mentoring users, holding multiple training sessions customized per
the attendees skill levels;
Providing support for Configuration Management and source control software.
Analyzing, designing and coordinating the implementation of a tracking system fo
r reporting engagement metrics to upper management.

Lockheed Martin Arlington Virginia October 2004 November 2006

Senior Configuration Management Analyst
Responsible for administrating Dimensions 10.1 on NT/Unix platforms for a team c
onsisting of 60+ developers. Specific activities included:
Developing and implementing formal change and release management frameworks and
procedures;
Managing the prioritization and implementation of software releases;
Negotiating with stakeholders to develop and implement an overall release schedu
le based on business priorities; Successfully implementing releases to schedule
and business expectations;
Documentation of software development life cycle processes for Unix, PVCS VM, Se
rena Dimensions, Subversion, CVS, and Rational Clear Case/Clear Quest;
Developing, implementing, maintaining and supporting custom ClearQuest & ClearCa
se UCM solutions for different multi-platform projects, including training over
100 staff, developing a support website and documents such as how to and install
ation guides;
Creating and administrating Dimensions repositories and UCM multi-component pro
jects;
Preparing and teaching several training courses, and supporting developers on th
e Build/Release Tools usage, including specifics of Dimensions for NT & UNIX;
Communicating and interacting with Developers/QA, Management and Cross-Functiona
l Teams on daily and weekly basis;
Designing, developing, implementing and maintaining integration of Clear Case an
d Clear Quest tools along with Unified Change Management (UCM) process includ
ing installations and upgrades;
Configuring and administering ClearQuest: installing clients and web application
s; gathering requirements; creating and updating schema; writing hooks (cqperl)
and external script to enforce lifecycle of software development in ClearQuest;
creating queries and reports;
Providing end-user tool and process training related to development activities;
and
Collaborating with software development managers to introduce and implement agil
e practices, which included unit testing, regular refactoring, visible progress/
status charts, collaborative and cross-functional ways of working.
Ahold Information Services Greenville South Carolina September 1999 October 20
04
Senior Software Configuration
Lead member of the Client/Server Implementation 5 member team. Specific activiti
es included:
Implement Software Configuration Management policies and procedures;
Administer SCM practices using PVCS VM, Serena Dimension, Serena Change Man, Rat
ional Clear Case and /Clear Quest and Eclipse plug-in with client server env
ironment (UNIX, NT, FTP, etc);
Identify, document, and enforce the CM policies and procedures;
Design, implement and maintain the CM system;
Create, maintain and control access to the software libraries. Identify the prod
ucts to be placed under CM control perform builds;
Utilized Remedy problem tracking system to track tickets, problem resolution, et
c;
Update runtime environments;
Maintain and enhance the defect and enhancement tracking system;
Provide end-user training and documentation for CM system;
Provide data, reports, and statistical information;
Provide emergency 24-hour support for end-users of the CM system;
Migration from Version Manager to PVCS Dimensions, Integrating SCC projects with
IDE;
Assuring that CMMI principles are properly applied to all requirements, and rece
iving and logging change requests and problem reports and documents for CCB;
SCT Columbia South Carolina July 1998 September 1999
Software Engineer
Setup deployment scripts on Window server;
Planned for and applied Configuration Management (CM principals, configuration i
dentification, configuration control, configuration status accounting, and confi
guration audits) at a project level managing change to development and productio
n baselines for software and documentation;
Coordinated and conducted Configuration Management (CM);
Managed product releases, updated CM logs, maintained CM tools, and presented ch
ange status briefings;
Identified internal/external new business opportunities and participated in tech
nical proposal efforts;
Implementation from Harvest 4.1.2 to PVCS Version Manager 7.2;

Policy Management System Corporation Blythewood South Carolina July 1990 Jul
y 1998
Configuration Management Analyst
Implemented Software Configuration Management policies and procedures.
Administered SCM practices in Client Server environment.
Identified, documented, and enforced the CM Policies and procedures.
Designed, implemented, and maintained the CM system.
Created, maintained, and controlled access to the software libraries.
Identified the products to be placed under CM control.
Updated runtime environments.
Maintained and enhanced the Defect and Enhancement Tracking system.
Utilized CA7 to schedule jobs to run on the Mainframe system.

EDUCATION:
8/1971 - 6/1975- Dreher High School
Graduated 6/75
9/1975 - 9/1976 Bronx Community College New York-Bronx
Some College Coursework Completed
CERTIFICATION:
04/2007-CMMI (Staged and Continuous) V.1.2