KIMBERLY A HOLLEY

102 Hidden Circle

Daphne, AL 36526 US
Phone: 719-459-4762
kh1138d06@westpost.net

Employment History
Administrative Aide
06/2010 - 09/2010
Express Pros.
Ft. Walton Beach, FL
*Keep records of materials filed or removed, using logbooks or computers.
*Add new material to file records, and create new records as necessary.
*Perform general office duties such as typing, operating office machines, and so
rting mail.
*Track materials removed from files in order to ensure that borrowed files are r
eturned.
*Gather materials to be filed from departments and employees.
*Sort or classify information according to guidelines such as content, purpose,
user criteria, or chronological, alphabetical, or numerical order.
*Find and retrieve information from files in response to requests from authorize
d users.
*Scan or read incoming materials in order to determine how and where they should
be classified or filed.
*Place materials into storage receptacles, such as file cabinets, boxes, bins, o
r drawers, according to classification and identification information.
*Assign and record or stamp identification numbers or codes in order to index ma
terials for filing
Customer Service
05/2010 - 06/2010
Jobs Plus One Stop Center
Crestview, FL
*Confer with customers by telephone or in person to provide information about pr
oducts and services, to take or enter orders, cancel accounts, or to obtain deta
ils of complaints.
*Keep records of customer interactions and transactions, recording details of in
quiries, complaints, and comments, as well as actions taken.
*Check to ensure that appropriate changes were made to resolve customers' proble
ms.
*Refer unresolved customer grievances to designated departments for further inve
stigation.

Admissions Counselor
01/2007 - 08/2007
Westwood College Online
Colorado Springs, CO
*Counsel students regarding educational issues such as course and program select
ion, class scheduling, school adjustment, truancy, study habits, and career plan
ning.
*Counsel individuals to help them understand and overcome personal, social, or b
ehavioral problems affecting their educational or vocational situations.
*Maintain accurate and complete student records as required by laws, district po
licies, and administrative regulations.
*Prepare students for later educational experiences by encouraging them to explo
re learning opportunities and to persevere with challenging tasks.
*Observe and evaluate students' performance, behavior, social development, and p
hysical health.

Customer Service Representative (CSR)

02/2002 - 11/2006
Future Call
Colorado Springs, CO
*Confer with customers by telephone or in person to provide information about pr
oducts and services, to take or enter orders, cancel accounts, or to obtain deta
ils of complaints.
*Check to ensure that appropriate changes were made to resolve customers' proble
ms.
*Determine charges for services requested, collect deposits or payments, or arra
nge for billing.
*Refer unresolved customer grievances to designated departments for further inve
stigation.

Administrative Aide
05/1997 - 03/2001
Martin Advertising
Colorado Springs, CO
*Operate telephone switchboard to answer, screen and forward calls, providing in
formation, taking messages and scheduling appointments.
*Greet persons entering establishment, determine nature and purpose of visit, an
d direct or escort them to specific destinations.
*Hear and resolve complaints from customers and public.
*File and maintain records.
*Transmit information or documents to customers, using computer, mail, or facsim
ile machine.
*Schedule appointments, and maintain and update appointment calendars.
*Provide information about establishment such as location of departments or offi
ces, employees within the organization, or services provided.

References Available on Request