YOU NEED TO HAVE DURING INTERVIEW

 Confidence  Eye contact  Friendly

 Smile  Volume  Bubbly
 Rapport  Energetic

TIPS FOR INTERVIEW

1. Never answer in 1 sentence, unless yes/no question
2. Always answer in complete sentence, never start with “because” or “so”
3. Avoid fillers: “Uhm…” “ahh..” “Mmm..”
4. Avoid pauses, its ok not to answer so quickly in order for you to organize your thoughts but don’t take too long to answer, speak slower to
avoid pauses
5. Speak loudly, but avoid shouting
INITIAL INTERVIEW
1. Tell me something about yourself. (Not on your resume)
1. Name
I’m_____, you can call me __.
2. Course & School
I’m a college graduate from _______. I have a degree in Bachelor of Science in ______.
3. Working experience
I don’t have any work experience as of the moment, but I did train as a ______ in _______ for _________.
4. Hobbies/About yourself
During my spare time I love to do ______. I’m into _____, ______, ______, and ______.
5. Skills
I am computer literate, familiar with Microsoft and Macintosh Operating System, have knowledge with MS word, MS excel,
PowerPoint, Adobe and a little background of Web code and layout.
6. Traits(state/tell only 3-4)
 Team player  Multi-tasker
 Leader  Patient
 Highly motivated  Fast learner
 Responsible  Hard working
 Flexible  Loyal
I am hardworking person; I even extend hours just to finish my entire task. I see to it that before I leave my work place
everything is done. I am flexible, I can easily adapt to various setting, I can work with different kind of people, and I can work shifting,
weekends as well as holidays. I am a multi-tasker, like in our profession we should be able to do all procedures within our 8 hours shift for the
whole ward. So I need to do things at the same time to be able to render the care and service they needed.
2. What is your idea of a call center?
Call center is a phone center where agents take or make a call for customers. It depends on the account, if it is inbound agents receive calls
from clients and if it is outbound agents will have to call the clients.
3. Why do you want to work for a call center?
I want to work for a call center because I think I have a huge opportunity here compared to my chosen field. In the current situation there are a
lot of nurses here in the Philippines; the supply greatly outnumbered the demand of my profession. Most of professional nurses do accept
volunteer training just to have an experience, like them I also tried for seven months. I have completed every requirement for me to be
qualified as a staff nurse, but until the seventh month I’m still working for free. I should be earning money for myself and family. And even I
get hired the salary is way too low for me to survive. So I have decided to pursue another career. In call centers I will have good pay with the
same hours of duty, good benefits and a faster phase of promotion.
4. What was your course in college? Why did you choose that course?
My course is Nursing. I did chose that course because my father is a frustrated doctor he really wants to become one, but they couldn’t afford it
during their time. So when I was growing up he would tell me that if I want to be rich I should become a doctor. But before becoming a doctor
I need to have a pre-med course, that time Nursing is pretty popular course so I decided that it would be my pre-med course. When I was in
college, I encountered a lot of doctors and there stories are opposite of what my father’s stories about doctors. Most of them are not rich, they
prefer teaching in college because the pay is much way higher, some shift to take nursing cause they have plans to go abroad. So I don’t want
to take medicine course after college anymore. So I stick with Nursing but during my college days I found out that I’m afraid of blood.
5. Give me one reason why we should hire you?
As I mentioned earlier, I’m a hardworking person, flexible and multi-tasker….
6. Give me one reason why we shouldn’t hire you?
Maybe because I don’t have a call center experience, but I’m a fast learner and willing to be trained. So I think I still fit for the job.
7. Why our call center?
Your call center was known to have a good standing and reputation. The company was awarded for 7 consecutive years for its excellent work.
And I want to become a part of it, because I believe if one is trained by the excellent people he will become one.
8. What do you know about our call center?
Convergys has been named a Fortune Most Admired company for 7 consecutive years; it services more than half of the top 50 Fortune
companies. The headquarters is located in Cincinnati, Ohio. The company delivers a broad range of customer and HR solution backed by
technology, business analytics and consulting services.
9. Give me one of your weaknesses.
I am not good in time management, there was a time in my training that there’s a lot of work to be done so what I did was I tend to write down
the things I need to do in a piece of paper and allot time for me to accomplish it so I can do all within the specified period of time. And it work
I did accomplish all tasks on time.
10. What can you contribute to our call center?
… same as strong points
11. Have you seen a manhole before? Why do you think it’s shaped like a circle?
I think it’s shaped like a circle so that the cover will not easily fall through the hole. When I was a kid I usually do the oreo dunk, and then
there was a time that my nanny gave me a narrow mouth glass even its the same size with oreo cookie it wouldn’t fit. Even I tilt it in different
angle it just wouldn’t fit. Unlike other shapes even it has smaller holes just tilt it in a right angle and it will definitely fall through.
12. Are you applying for full-time or part-time employment?
 I’m applying for a full-time employment.
13. If I were blind, how would you describe blue to me?
I believe that people who are blind are more sensitive than normal person like me. They use the remaining four senses to compensate for the
one that is not present. So ill describe the color blue using other four senses, plus emotions. For example, blue is calming the sort of feeling that
makes you want to sleep peacefully, but too much blue can bring you sadness and depression.
14. What glass of water would you choose; half-full or half-empty? Why?
I will choose half-full because I’m the type of person who sees the positive side of people and situations rather the negative ones. For me seeing
the positive side of things will help you in keeping up with everyday dilemma, focusing in negative outcome will definitely not help me in
dealing things.

BEHAVIORAL QUESTIONS (answer should be “situation-action-result”)

1. Was there ever a time you had to learn a new skill? How did you go about surpassing it?
When I was in Ospital ng Muntinlupa I trained as a volunteer nurse there for 7 months, and I need to learn how to insert an IV cannula for IV
therapy. So what I did was I observed the staff nurse first while she is performing the procedure, then I practiced on myself and when I felt like
I can do it. I volunteer whenever there is a patient who needs an IV insertion. After a few times that I performed it, I can easily insert the IV
cannula in a shortest period of time.
2. Was there ever a time you talked to someone angry at you? What happened?
…answer should be “situation-action-result”
3. Describe a time you multi-tasked.
…answer should be “situation-action-result”
4. Describe a time you had to go for the extra mile.
…answer should be “situation-action-result”
5. What’s the most difficult challenge you had to face in trying to work with someone who didn’t want to work with you?
…answer should be “situation-action-result”
6. Tell about a time you had no control over a situation.
…should be weather/sickness… cause this factors are the only uncontrollable situations
7. Tell me of a time you handled an irate customer.
…answer should be “situation-action-result” (irate is angry/mad)
8. Tell me of a time you had to persuade someone and was successful at it.
…answer should be “situation-action-result” (persuade is nakumbinsi)
9. How do you handle stress?
…answer should be “situation-action-result”
10. What are your short-term goal and long term-goal?
…goals are always related to work don’t tell that your going abroad/will have business! It should always be related to the company
11. Where do you see yourself 1 year / 2 years / 5 years / 10 years from now?
…goals are always related to work don’t tell that your going abroad/will have business! It should always be related to the company
12. How do you fry an egg?
13. How do you tie a shoelace?
14. Sell a pen to a world with no paper.
15. Sell a refrigerator to an Eskimo.
16. How do you get from your house to Northgate? Give me directions.
17. Would you ever give your child up for adoption?
18. Do you believe in love at first sight? Why or why not?
I don’t believe in love at first sight because for me I cant love a person that quick, maybe its more on infatuation but not love. I get attracted to
someone because of his looks, but its not love just admiration on his physical attribute.
19. You are an action star promote your movie.
20. You are an actress / actor promoting your love story movie.
21. What is your favorite movie? What is about? Why is that your favorite movie?
My favorite movie is “I am Sam”, it’s about a mentally challenged father who inlist the aid of a high-powered attorney to help him regain
custody of his daughter. The story goes a little bit like this; Sam who is an autistic had a live-in partner, this girl only want a place where she
could stay but unfortunately she got pregnant. After she had her delivery she abandoned Sam and the kid. Because Sam is mentally challenged
he had difficulty raising the kid good thing he has his neighbor an old maid and his friends. Sam has an intellectual capacity of a 7yr. old with
that information the department of child and family service in US contacted the school and questioned about the kid’s welfare if she turns 8;
Lucy was detained until the formal hearing. He finds a good lawyer to help him to win the case at first they don’t get the custody for Lucy. She
was sent to a foster home, and Sam got upset and thought that Lucy might like her foster parent better than him so he become aloft with people
and stay home. But Rita his attorney help him to regain his confident and push through the case. Then they finally win the case he gain the full
custody to Lucy. It’s my favorite movie because it has an amazing story, very inspiring. It depicts the person I wanted to be, even everyone
doesn’t think that he is fit to be a father to his child he prove them wrong. He showed them that to be a father you don’t need to be intelligent to
provide a good future for his child, it needs love and more than the mind can think of.
22. If you could have super powers for one more day what would it be and why?
23. What is your favorite food? Teach me how to cook it?
24. If you are running for president, how would you campaign?
25. If you were the president of the phil. For one more day what would you do to change the country?
26. Tell me of the time you worked with:
a. A difficult boss
…answer should be “situation-action-result”
b. Someone who didn’t want to work with you
…answer should be “situation-action-result”
c. A difficult classmate
…answer should be “situation-action-result”
27. Tell me of a time you had a difficult problem? What did you do to solve it, how did you get through it?
…answer should be “situation-action-result”
28. Sell me an electronic gadget in 30 seconds (not cp)
FINAL INTERVIEW
1. What do you see yourself doing 6 months/1year/2years to from now?
 I see myself 6 months/1 year/2 years from now I’m still working for the company but in a higher position.
2. What is your expected salary?
Since I don’t have a call center experience I don’t expect much, a basic salary of 13-15 thousand will do.
3. How soon can you start working?
I can start working as soon as the company wants me to start.
4. How are you with shifting schedules?
I am very fine with shifting schedules.
5. How are you with working on holidays?
I am very fine with working on holidays.
6. How are you with multi-tasking? Tell me about a situation where you had to multi-task.
…answer is in initial
7. Tell me a time you had to work with someone that didn’t like you.
I haven’t experience this, but if I will be in this situation. The first thing I will do is confront the person by talking to her in a calm manner. I
would try to explain my side and change the things that she doesn’t like about me if it is the best solution. I believe that if I am in a group or
team you should be working as a whole, if there is misunderstanding and hatred you can’t work efficiently.
8. What is career growth for you?
Career growth for me is when you gain knowledge and skills and apply it in everyday living.
9. How you evaluate success in a person?
10. What’s your worst failure?
11. What is your greatest achievement?
12. What’s the biggest mistake you have ever made?
My biggest mistake is when I let my dad decide regarding the course I will take in college. If I only decide for myself, I might love my work
and I will be definitely be passionate with every aspect of it. Thou, I dont like the course I still manage to graduate without back subject and I
even pass the board examination for nurses. But I’m still grateful because I made my parents happy and proud by obeying what they want.
13. What’s the best advice you have received from someone?
14. What are your strong points?
15. What are your weak points?
16. Are you a fast learner?
17. Cite a situation where in you had to be fast learner.
18. What’s customer service for you?
Customer service for me is giving assistance to the company’s clients in the best you can.
19. When do you say something is “bad service”?
For me bad service is when you can’t meet the demands of the client, you can’t give solutions to his problems, you can’t give accurate
information about his inquiries and if your client is not satisfied with what you have given him.
20. The customer is always right. What does this mean to you?
For me it means that clients are the priority, more than anything else. The needs and demands of the client should be always entertained. Even I
know their action is wrong I need to treat them as if they are correct.
21. What are your short-term and long-term goals?
My short term goal is to get hired in your company. And my long term goals are work for the company and get promoted.
22. What significant contribution can you bring to the company?
…state the strong points and qualities…
23. What did you least like about your previous job?
…don’t bad mouth your boss/company, just state about the job description/location/salary/benefits… but not the person/company you work
with…
24. What advice can you give today?
25. What was the first thing you thought of this morning?
26. Is there any policy that you didn’t like in an institution? What did you did?
In every place there is a rule one should abide. For example I don’t like to pay tax, but I should pay tax because it’s mandated to every
Filipinos. As an employee I am opt to abide the policy whether I like it or not. If I will be given a chance to air my concern about the policy I
will let the institution know. But as long as the policy is being implemented I don’t have the right not to abide.
27. What will you do if there is a new company policy and you didn’t like it?
As an employee I am opt to abide the policy whether I like it or not. If I will be given a chance to air my concern about the policy I will let the
institution know. But as long as the policy is being implemented I don’t have the right not to abide.
28. Give me a situation where in you know that one is doing wrong. And what did you do?
There is this time when I have to scrub in the OR. I noticed that the doctor’s glove has a little tear. I know that this could give adverse effect to
patient which is infection. This could endanger the life of the patient. So what I did was I call the doctor’s attention and told him about his
glove, he immediately put on another glove and proceeded in the operation. We finished the operation and there were no complication noted.
And an additional to that my clinical instructor gave me a 1.5.

29. If you notice one of your colleagues is doing something wrong what would you do?

I will talk to him about the wrong thing he did and I will try to explain the reason why I am considering his act wrong. If he still doesn’t want to
listen, I will need to consult our leader.