AMITY SCHOOL OF DISTANCE LEARNING HUMAN RESOURCE MANAGEMENT (ADL-09) ASSIGNMENT - A Total Marks: 10 NOTE : Answer any five

Question: What is a profession? Is personnel a profession in India? Discuss with reasons. Why change is always resisted in the Organization? What measures would you recommended minimizing resistance? What is Human Resource Planning (HRP)? Discuss the purposes and process of HRP? Write short notes on any three of the following: a. b. c. d. e. Job evaluation Job analysis Recruitment 360 degree performance appraisal Collective bargaining

1. 2.
3. 4

5 6

What is Career and why is career planning becoming more important in todays competitive world? Why are employees often unhappy with the performance appraisal done in the Organization? Discuss the important errors that can happen during performance appraisal.

HUMAN RESOURCE MANAGEMENT (ADL-09) ASSIGNMENT - B Total Marks: 10 Answer any three Questions 1. 2. 3. 4. Discuss the need for training and development. Describe how training needs are assessed? What is the salary structure? How is it designed in a private industry? What are the ideal features of an effective incentive scheme? Discuss the measures for occupational health and safety at enterprise level and explain the role of top management, unions and workers in this regard. Write short notes on any three of the following: a. b. c. d. Minimum wage and need based minimum wage. Factories Act, 1948 Workmens Compensation Act, 1923 Motivation and job satisfaction

5.

e.

MBO CASE STUDY SHIVANI EXPORTS

Chief buyer Ms Radha Shaluja, called the management trainee, Ms Mridhula Bansal, into her office Mridhula, you have been with us only for six months but in that time you have progressed very well. I am delighted with your work and I appreciate the efforts you have put into it. Mridhula was pleased. When she had come to Shivani Exports, fresh out of the Management College, she had lot of inhibitions about joining an export hour. The job was different from what she had expected, with long hours of working and little glamour. But now she has been there for six months and was getting adjusted to routine life. Her immediate boss Radha had said that she was doing well. Three months later, however, Mirdhula was in for a surprise. When an opening for the post of Dy. Chief Buyer occurred in Shivani Exports someone else was hired. No one even mentioned the opening to Mridhula she was never considered. Upset and annoyed Mridhula went to visit her friend Ramesh Gupta, a senior buyer in mens division. Ramesh was someone in whom Mridhula could confident. My boss Radha Shaluja said, I was doing well and I have great future here. I just could not understand why the management did not even consider me for promotion. Well, for one thing Ramesh said You are not ready yet. That is not true Mridhula responded. I have worked hard for the last nine months and learnt everything there to know about fabrics, inventory control, fashion forecasting and buying. What else is there to learn? I thought you knew the policy of this company, Mridhula, Ramesh began hesitantly. Shivani Exports wants to be a fashion leader. Buyer should how to get the best items for the cheapest price. It also takes creativity and in-depth knowledge of the market-such as finding new fashion items that will be a big hit. You have to be ahead of the customers. Anticipate their needs and generate their needs. You competent, Mridhula, but you have not come up with any ideas so far. Mridhula was disappointed. She walked dejectedly out of Rameshs office. The next day Mridhula phoned in sick. Over the next few months, her performance gradually declined and she made several purchasing and accounting errors. Concerned that Mridhula was failing to meet minimum performance standards, Radha asked what was wrong? Oh, nothing Mridhula answered. It is just that I dont feel like working so hard if I am not going o get rewarded. Questions: 1. How would you evaluate the performance Appraisal System at Shivani Exports? 2. What can Radha do now to restore Mrdhulas motivation and get her back on track?

3.

What mistakes, if any, did Ms Radha and Shivani Exports make with respect I on Human Resource Management? CASE STUDY II Grass-Cutter Vs. Gas Cutter

In one public sector undertaking with a chequered past, a line manager was appointed as the Chief of personnel. Within a year after taking up the assignment, he had to sign a wage agreement with the workers union. The union at that time was dominated by non technical staff. The unions charter of demands favoured in the interests of its dominant member groups. Its asked for a significant revision in gardeners pay, but was not equally vocal in pressing for the increase in the pay scales of workers in certain technical grades. The management conceded these demands because the union cooperated with them keeping the burden of the pay revision well within the guidelines of the Bureau of Public Enterprises (BPE). Once the agreement was signed and communicated to employee / members by the management and the union respectively, there was commotion among the technical staff. They walked out of the union, formed a separate technical staff union and marched round the company premises holding placards, which read, Here grass cutters get more than the gas cutters. In the engineering assembly unit, till the pay revision occurred, welding was a highly rated job. But not any longer. Now gardeners get more than welders. Questions: 1.

2. 3.

What happens if grass-cutters get more than gas cutters? Evaluate the pros and cons of the approach of both the management and union in this incident? List the lesion learnt. Suggest a way out of the problem on hand?

HUMAN RESOURCE MANAGEMENT (ADL-09) ASSIGNMENT - C Total Marks: 10 Tick Mark() the most appropriate answer

1.

Every management level requires interaction with the people. A manager with the ability to build a work atmosphere approval and security to work effectively as a group and to build cooperative effort within the team he would be known to be an expert in: a. c. Organization Skill Planning Skill b. d. Leading Skill Human Skill

2.

The ability to see the organization as a whole and being aware how changes in any one part of the organization effect all the other parts is known as a. c. Leading Skill Conceptual Skill b. d. Human Skill Organizing Skill

3.

A system in which the level of equilibrium between is always dynamic may be termed as: a. c. An open system A system which is self sufficient and self regulatory b. d. A closed system All of the above

4.

In an organizational situation, a higher goal which is common to all even in a conflict situation may be termed as: a. c. Superordinate goal Organizational goal b. d. Conflict aftermath All of the above

5.

An organization structure in which a person is accountable to two bosses at the same time is called: a. c. Geographical Organization Product Organization It has been reduced to writing It has been conveyed to all managers b. d. b. d. Functional Organization Matrix Organization It has been signed by the chairman Commitment of resources, direction, or reputation has been made b. Filling, and keeping filled, positions in the organization structure Maintaining good relationship between staff

6. a. c.

A plan can not be said to exist unless:

7. a.

The managerial function of staffing means: Hiring people for the organization

c.

Right man for the right job

d.

and line personnel 8. 7-S Framework is utilized for evaluation of : a. c. 9. c. 10. Strength & weakness of a corporate entity Market shares of a firm BCG Matrix is a a. Method for inventory control Method of evaluating critical area in PERT Energy created due to motivation Benefits of vertical integration and related diversification b. d. Strategic Planning Tool Tool for motivation determining b. d. Quality Control status of an organization Production capacity of an industrial unit

Synergy is a. c. b. d. enhanced power output of a generating set Wrongly spelled out word

11.

(2+2=5) effect is often used to indicate: a. c. Error in mathematical problems Enhanced skills b. d. Synergy Better management control and supervision

12.

Which one of the following is not a component of McKingsys 7-S Framework? a. c. Staff Shared Value Inventory Control Human Resource Development b. d. b. d. Skills Sale Production scheduling Developing of alternative strategies during planning

13.

SWOT Analysis (TOWS Matrix) is a modern management tool for: a. c.

14.

As per Standford Research Institute 12% of effective management etrategy is knowledge and 88% is : a. c. Motivating people Material and Machine management b. d. Managing Resources Dealing appropriately with people

15.

According to the findings of Management Development Institute survey we could improve productivity, without extra finance or new technology if we could improve leadership abilities of our executives by: a. c. 10 percent 30 to 40 percent 20% percent listening 50 percent reading Human Resource Assessment Human Resource Allowance Always destructive b. d. b. d. b. d. b. 20 percent 45 percent 50 percent listening 50 percent speaking Human Resource Audit Human Resource Approach Always constructive

16.

Effective communication means: a. c.

17.

HRA stands for (in corporate management): a. c.

18.

Conflict is : a.

c. 19.

Never constructive

d.

Could be destructive and constructive Analysing of requirement of updating technology Improving productivity

Job Evaluation is a technique which aims at: a. c. Establishing fair and equitable pay structure Assessing safety requirement of jobs Training Recruitment b. d.

20.

Induction or orientation is an integral part of : a. c. b. d. Selection Neither of the above

21.

Conflicts in work environment could be classified as under (Tick mark wrong one) a. c. Perceived conflict Manifest conflict b. d. Apparent conflict Latent conflict

22.

Industrial Dispute Act, 1947 provides the following industrial relations machinery for resolution of conflicts: (Tick mark wrong one): a. c. Negotiation Mediation b. d. Conciliation Arbitration

23.

Qualitative dimensions of Human Resource Planning are (Tick mark incorrect one): a. c. Education and Training Equality of opportunity Rust out stress syndrome Optimum stress level Undertakes stress audit Spread the awareness message of stress b. d. b. d. b. d. Health and Nutrition Fair wages Burn out stress sundrome Coping with strenuous Use scientific input Organise job evaluation

24.

In stress management stress underload is called: a. c.

25.

What can an organization do to alleviate stress (Tick mark wrong one) a. c.

26.

The power of a person derives from the closeness to a powerful person is known as : a. c. Authority Expert power b. d. Emotional power All of the above

27.

The saying Give a man fish, He will eat it; Train a man to Fish, He will feed his family is used in relation to which management activity? a. c. Motivation Training Reward work done Giving appropriate feed back to individuals b. d. b. d. Recruitment Productions Focus on areas requiring improvement All of the above

28.

Performance review is done to a. c.

29.

Free exchange of help between the employee and the supervisor, taking help from his employee and as much as giving them the needed help the support may be termed as: a. Trust b. Communication

c. 30.

Mutuality

d.

The Dyad

When a young person joins an organization he needs some senior person in whom he can confide and get advice and support. Such relationship may be called: a. c. Mentoring Listening Helping the employee to grow and develop Reading his performance report b. d. b. d. Counselling Understanding Giving him feed back Explaining implications Organisational climate legal

31.

Counselling is : a. c.

32.

The term OCTAPAC is used in relation to which of following: a. c. Organisatinal Development q Quality Control Supervisors Managers with authority to direct operations in their spheres of activity Internal Indirect and Third Party Average behavior Central Tendency Rating is influenced by the most recent Behavior Allowing past performance to influence how present performance is evaluated Objectives Goals b. d. b. d. culture &

Marketing synergy Staff authorities Production Managers & Marketing

33.

Line Managers are: a. c.

34.

The methods of recruitment may include: a. c. b. d. b. d. b. Direct All of the above First Impressions Halo effect Basing the entire appraisal on the basis of one perceived positive equality Ratee may be rate very strictly

35.

Which of the following is not a typical Rater error? a. c.

36.

Spillover Effect in Rater Errors means: a.

c.

d.

37.

Key result areas are usually termed as: a. c. b. d. Mission KRAs

38.

The logical and possible sequences of positions that could be held by an individual based on what and how people perform in an organization is called: a. c. Career Career Path Production Training b. d. b. d. Career Anchors Succession Planning Marketing Accounting

39.

In-Basket Technique is used in a. c.

40.

A joint venture involves a combination of two or more companies into one company through a. c. absorption takeover b. d. merger consolidation

AMITY SCHOOL OF DISTANCE LEARNING Post Box No. 503, Sector 44, Noida 201 303 ASSIGNMENT No. ADL 09 Subject Name & Code : Human Resource Management Study Centre Enroll No. Date : : :

ASSIGNMENT INSTRUCTION a) b) c) Total weightage given to these assignments is 30%. All assignments are to be completed in your own hand writing. All questions are required to be attempted. Three assignments i.e A, B & C are to be answered. Assignments A will carry Five subjective questions (10 marks). Assignment B will carry three subjective questions with a Case Study (10 marks) and Assignment C will carry Forty objective type questions (10 marks) e) All the three assignments are to be completed by due dates (specified from time to time) and mailed / given by hand for evaluation at the ASoDL office Noida / your Study Centre.

d)

f)

The evaluated assignments can be collected from your study

center / ASoDL Office after Six week. Thereafter these will be destroyed at the end of each semester. Signature : Name Date : :

() Tick mark in front of the assignments submitted Assignment A Assignment B Assignment C