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Bank Process to obtain Passcode / Password

Banks are giving option to generate the Passcode / Password via an SMS based system, by using their phone helpline or online. The list below gives the idea of few banks on how you can obtain a Passcode for IVR/ Mobile Based Transaction.
Sr. No Bank/ Process IVR Password Digit IVR Password Type SMS Numbers Debit Cards on IVR

Validity

SMS Content

Call Centre Call customer service to request for IVR OTP prior to transaction

Website

On the fly OTP OTP will be triggered to customer's regd mobile number and email id, while the transaction is in process

Comments

HDFC Bank

One Time

1st transaction PWD <space> XXXX or 1 hr whichever (Last 4 digits of is earlier Credit Card No.) 1st transaction or 30 mins whichever is earlier Till the time the pwd is changed by Card holder 1st transaction or 12 hrs whichever is earlier 1st transaction or 24 hrs whichever is earlier

5676712 / 9717465555

NA

Yes

customer need to update / register his mobile number customer need to update / register his mobile number Not received any update from bank customer need to update / register his mobile number Not received any update from bank

Citibank

One Time

OTP <space> XXXX (Last 4 digits of Credit Card No.)

52484 / 9880752484

NA

NA

NA

Yes

HSBC

Static

NA

NA

NA

Register on HSBC website (www.hsbc.co.in) for a Static Password Register on SBI website (www.sbicard.com) and update your mobile no.) Register on Standard Chartered website (www.standardchartered.co.i n)

NA

No update

SBI

One Time

OTPXXXX (Last 4 digits of the credit card no.)

5676791

1860 180 1291

NA

No update

Standard Chartered

One Time

NA

NA

NA

NA

No update

ICICI Bank

One Time

1st transaction or 24 hrs whichever is earlier

OTP <Space> 16digit ICICI Bank Credit Card Number

5676766

Call customer service to request for IVR OTP prior to transaction also email on customer.care@i cicibank.com

3Dsecure.icicibank.com/ACS Web/Enrollweb/ICICIBank/m ain/ivrmPreOTPAuth.jsp

At the time of the IVR transaction, enter ICICI Bank Card Number, Expiry Date and CVV Code. You will get the OTP on your Registered Mobile Number and email ID

No update

customer needs to update / register his mobile number

Sr. No

Bank/ Process

IVR Password Digit

IVR Password Type

Validity

SMS Content

SMS Numbers

Call Centre

Website

On the fly OTP

Debit Cards on IVR

Comments

Vijaya Bank

One Time

Valid for 1 transaction & expires thereafter

NA

NA

NA

NA

OTP will be generated during the transaction, customer needs to visit bank branch and update / register mobile no along with credit card number which will be linked to generate OTP OTP will be generated during the transaction, customer needs to visit bank branch and update / register mobile no along with credit card number which will be linked to generate OTP OTP will be generated during the transaction, customer needs to visit bank branch and update / register mobile no along with credit card number which will be linked to generate OTP

No update

customer needs to update / register his mobile number

Kotak Bank

One Time

Valid for 1 transaction & expires thereafter

NA

NA

1800 102 6022

NA

No update

customer needs to update / register his mobile number

Axis Bank

5 or 6 digit

One Time

Valid for 1 transaction & expires thereafter

NA

NA

NA

NA

No update

customer needs to update / register his mobile number

10

Amex

Pincode digits of the customer

Static

Static password will be PIN CODE hence no validity

NA

NA

NA

NA

NA

No update

customer needs to update / register his mobile number and card no same needs to be linked

Sr. No

Bank/ Process

IVR Password Digit

IVR Password Type

Validity

SMS Content

SMS Numbers

Call Centre

Website

On the fly OTP

Debit Cards on IVR

Comments

11

Deutche Bank

One Time

1st transaction or 30 mins whichever is earlier

Send OTPC followed by last 4 digits of your credit card number followed by your Date of Birth in DDMMYY format (without any spaces) to 561615 as follows: OTPC <Last 4 digits of credit card> <DDMMYY>

NA

1860 266 6601 Customers outside India need to dial +91 22 6601 6601 Customers in Mumbai can also call at 6601 6601

NA

NA

No update

customer needs to update / register his mobile number and card no same needs to be linked

12

Canara Bank

One Time

No Clarity yet

NA

NA

1800 425 2470

NA

NA

No update

customer need to update / register his mobile number

13

Barclays Bank

One Time

1st transaction or 12 hrs whichever is earlier

NA

NA

NA

OTP will be generated during the transaction, customer needs to visit bank branch and www.barclaycard.in/otp.html update / register mobile no along with credit card number which will be linked to generate OTP

No update

customer need to update / register his mobile number

14

Union Bank of India

One Time

1st transaction or 1 hr whichever is earlier

UBITOKEN <space> XXXX (Last 4 digits of Credit Card No.)

56677

40426008 or 1800 223 222

www.unionbankofindia.com by clicking verified by visa icon.

NA

No update

The cardholder has to get register for IVR 3D SECURE service by visiting the UBIs website customer need to update / register his mobile number

15

Andhra Bank

One Time

ANDBXXXX(Last 4 digits of your card)

5676798

No update

Sr. No

Bank/ Process

IVR Passwor d Digit

IVR Password Type

Validity 1st transaction or 4 hrs whichever is earlier

SMS Content

SMS Numbers 5676798 / 092127389 27

Call Centre

Website

On the fly OTP

Debit Cards on IVR

Comments customer need to update / register his mobile number You can generate the Bank by Phone IVR PIN by calling the Bank by Phone number in your city. Please note that IVR transactions can only be done using your Primary Card & will not be available on any of the Add-on cards issued

16

Bank Of Baroda

One Time

BOBC XXXX(Last 4 digits of your card) Password is a combination of last 4 digits of your RBS credit card number and the 4 digit Bank by Phone IVR PIN. For instance if your card number is XXXX 6542 and your Bank by Phone IVR PIN is 7895 Your Additional Password for IVR transaction will be 65427895

1800225110 (for queries)

NA

NA

No update

17

RBS

Static

NA

NA

NA

NA

NA

No update