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A Case Study of Samsung Electronics shows how KM projects can be more successful if they are treated as business process-oriented organizational change projects. Managing knowledge successfully leverages core business competencies, accelerates innovation and time-to-market, improves decision-making. A six-step KM solution design method is presented, along with a justification for the business process level of analysis and managerial action.
A Case Study of Samsung Electronics shows how KM projects can be more successful if they are treated as business process-oriented organizational change projects. Managing knowledge successfu…