Sie sind auf Seite 1von 18

Chapter 1 The Information Age in Which You Live

True/False Questions
1.Knowledge workers work with and produce information as a product.

2.Ten years ago, knowledge workers outnumbered all other workers by a four-to-one margin.

3.Management information systems deals with the planning for, development, management, and use of knowledge workers to help people perform all tasks related to information processing and management.

4.Online banking is growing in popularity.

5.The financial services industry will probably never adopt information technology for customer service.

6.Information may be information for one person but data for another.

7.Business intelligence refers solely to information about your competitors.

8.M-commerce relies on wireless technology.

9.Information is raw facts that describe a particular phenomenon.

10.Information is simply data that have a particular meaning within a specific context.

12

Test Bank, Chapter 1

11.An executive information system (EIS) is a highly interactive IT system that allows you to first view highly summarized information and then choose how you would like to see greater detail, which may alert you to potential problems or opportunities.

12.Information technology is any computer-based tool that people use to work with information and support the information and information-processing needs of an organization.

13.Copying software so that your neighbor can install it on their machine is completely legal and ethical, unless you charge a fee for the software.

14.Hardware consists of the instructions executed by the computer to complete a specific task.

15.Examples of input devices include a keyboard, mouse, or speaker.

16.Software such as Microsoft Word, Excel, PowerPoint, or Access are all considered examples of utility software.

17.The concept of shared information suggests putting all of the organization's information into one or more central locations in order to enhance security and protect the information by only allowing access to a limited number of authorized people.

18.Mobile computing refers to your ability to transport mobile equipment, such as laptops or PDAs, to any location.

19.Transaction processing systems are simply information systems that process transactions.

20.Supply chain management involves tracking office supply usage.

Haag/Cummings, Information Systems Essentials

13

21.A knowledge management system is used to train new employee.

22.OLAP refers to the new ONline Application Program utilized by many companies to automatically process job applications.

23.An application service provider is an e-commerce software distributor that installs software directly from the internet to the customers' hard drive.

24.Sharing information with your coworkers through an information system can create a competitive advantage.

25.Competitive advantages are permanent.

26.Losses from identity theft were about $300 billion in the United States in 2003.

27.Random Access Memory is a temporary holding space for data and applications.

28.The sole focus of MIS is technology.

29.Telecommuting is the use of communications technologies to work in a place other than a central location.

30.The time dimension of information has only one aspect - having access to information when you need it.

31.Personal dimensions of information include information flows and information granularity.

14

Test Bank, Chapter 1

32.Information in an organization flows in four basic ways including up, down, inward, and outward.

33.Tactical management provides an organization with overall direction and guidance.

34.Strategic management is the second level in the traditional organization pyramid.

35.The horizontal flow of information consists of information that is communicated to customers, suppliers, distributors, and other partners for the purpose of doing business.

36.Objective information attempts to describe something that is unknown.

37.A storage device is a tool you use to send information to and receive it from another business or location.

38.Online transaction processing is the manipulation of information to support decision making.

39.Electronic data interchange automates the flow of information between organizations to support the planning, design, development, production, and delivery of products and services.

Multiple Choice Questions


40. Which of the following majors are preparing to enter the business world as knowledge workers? A) Accounting B) Information technology C) Human resource management D) All of the above

Haag/Cummings, Information Systems Essentials

15

41. What is power in the information age? A) Data B) Knowledge C) Computer D) None of the above

42. A computer-based tool that people use to work with information and support the information and information-processing needs of an organization is:. A) Management Information Systems B) Computer Security C) Collaboration System D) Information Technology

43. Which of the following refers to using communications technologies to work in a location other than a central location (such as an office building)? A) Wireless networks B) Business Intelligence C) Telecommuting D) Remote desktop

44. Which of the following are additional risks faced by a business when workers telecommute? A) Internet Usage B) Wireless Communications C) Virus Attacks D) All of the above

45. Management information systems deals with the coordination and use of three very important organizational resources including: A) Information, Internet, and information-literate knowledge workers B) Internet, information-literate knowledge workers, and people C) Information, information technology, and people D) Information, information technology, and Internet

46. Which term refers to the planning for, development, management, and use of information technology tools to help people perform all tasks related to information processing and management? A) Management information systems B) Information age C) Customer-integrated systems D) Online analytical processing systems

16

Test Bank, Chapter 1

47. Which of the following is not a reason that information is important? A) Information is one of the three key components of MIS B) Knowledge can be a source of income C) We are in the information age, a time when knowledge is power D) Knowledge comes from having timely access to information and knowing what to do with it

48. Business Intelligence includes which of the following? A) Knowledge about your customers B) Knowledge about your business partners C) Knowledge about competitive environment D) All of the above

49. What are people called who use communications technologies to work in a place other than a central location? A) Telecommuters B) Virtual workplace workers C) Artificial intelligence workers D) Management information system workers

50. Which term describes electronic commerce conducted over a wireless device such as a cell phone or PDA? A) CIS B) EIS C) Now economy D) M-commerce

51. Which of the following do customers, businesses, suppliers, distributors, and manufacturers operate without regard to in a global economy? A) Physical and technical boundaries B) Physical and geographical boundaries C) Technical and geographical boundaries D) None of the above

52. What are raw facts that describe a particular phenomenon? A) Data B) Information C) Dimension D) None of the above

Haag/Cummings, Information Systems Essentials

17

53. What is information? A) Data that has a particular meaning within a specific context B) Information with a particular meaning within a specific context C) Data that has no particular meaning D) None of the above

54. Which of the following is included in the three personal dimensions of information? A) Time B) Location C) Form D) All of the above

55. The time dimension of information includes two aspects: having access to information when you need it and ? A) Having access to information at the right moment in time B) Having information that describes the appropriate time period C) Having information about the most recent time period D) None of the above

56. Which dimension of information describes the price of a stock in order to make a trade? A) Time dimension B) Location dimension C) Form dimension D) None of the above

57. Which dimension of information describes being able to access information from a hotel room? A) Time dimension B) Location dimension C) Form dimension D) None of the above

58. Which dimension of information requires that information be free of errors? A) Time dimension B) Location dimension C) Form dimension D) None of the above

18

Test Bank, Chapter 1

59. Which of the following does the form dimension of information deal with? A) Having information in a form that is usable B) Having information that is free of errors C) Having information in a form that is understandable D) All of the above

60. Information in an organization flows in all of the following directions, except: A) Up B) Down C) Horizontal D) Backwards

61. Most people view a traditional organization as a pyramid with four levels and many sides. Which of the following is not a level in the pyramid? A) Strategic management B) Tactical management C) Organizational management D) Nonmanagment employees

62. Which form of management provides an organization with overall direction and guidance? A) Strategic B) Tactical C) Organizational D) Realistic

63. Which layer in the traditional organization pyramid manages and directs the day-to-day operations and implementations of the goals and strategies? A) Strategic management B) Tactical management C) Operational management D) Nonmanagement employees

64. Which of the following represents the flow of information that describes the current state of the organization based on its daily transactions? A) Upward flow B) Downward flow C) Horizontal flow D) Outward flow

Haag/Cummings, Information Systems Essentials

19

65. Which of the following represents the flow of information between functional business units and work teams? A) Upward flow B) Downward flow C) Horizontal flow D) Outward flow

66. What does internal information describe? A) Specific operational aspects of the organization B) The environment surrounding the organization C) Something that is known D) Something that is unknown

67. What does objective information describe? A) Specific operational aspects of the organization B) The environment surrounding the organization C) Something that is known D) Something that is unknown

68. All of the following statements describe an information-literate knowledge worker, except: A) Can define what information they need B) Knows how and where to obtain that information C) Understands information before they even receive it D) Acts appropriately based on the information

69. Which device permits the user to enter information and commands? A) Input B) Output C) Storage D) Telecommunications

70. Which device is a tool you use to send information to and receive it from another person or location? A) Input device B) Output device C) Storage device D) Telecommunications device

20

Test Bank, Chapter 1

71. Which type of software provides additional functionality to an operating system? A) System B) Application C) Operating system D) Utility

72. Decentralized computing occurs when computing power is distributed to functional business areas and knowledge worker desktops. Decentralized computing is made possible by A) Inexpensive knowledge workers B) Inexpensive personal computer systems C) Decreasing network speeds D) Increasing costs of electricity

73. Which of the following is an example of a transaction processing system? A) Word processing system B) Payroll system C) Spreadsheet system D) All of the above

74. Which of the following manipulates information to support decision making? A) Customer-integrated system B) Online transaction processing C) Transaction processing D) Online analytical processing

75. Which system is used as a highly interactive IT system that allows you to first view highly summarized information and then choose how you would like to see greater detail? A) Customer-integrated system B) Online transaction processing system C) Management information system D) Executive information system

76. Which of the following helps to create business partnerships and alliances? A) Neural network B) Online transaction processing system C) Collaboration system D) Electronic data interchange

Haag/Cummings, Information Systems Essentials

21

77. Which system is designed specifically to improve the performance of teams by supporting the sharing and flow of information? A) Online transaction processing system B) Collaboration system C) Interorganizational system D) Electronic data interchange

78. As a technology-literate and information-literate knowledge worker you will work with information in which of the following ways? A) To gain a competitive advantage B) To promote social responsibility C) To promote ethical responsibility D) All of the above

79. Ethics are the principals and standards that guide our behavior towards other: A) Suppliers B) Businesses C) Customers D) People

80. What are the basic categories of technology? A) Hardware and input devices B) Software and storage devices C) Storage devices and hardware D) Hardware and software

81. Which of the following is not a hardware device? A) Keyboard B) Monitor C) MS Word D) Central processing unit

82. What are the two main types of software? A) Input and output B) Application and system C) CPU and RAM D) Application and input

22

Test Bank, Chapter 1

83. Which of the following items is the primary tool used by organizations to support shared information? A) PDA B) Database C) Application D) None of the above

84. Which term describe the manipulation of information to support decision making? A) OLAP B) IOS C) OLTP D) EDI

85. What two things make up the brains of a computer? A) IOS and EDI B) Hardware and software C) Input and output D) CPU and RAM

86. Which device is used to store data for later use? A) Input device B) Output device C) CPU D) Storage device

87. Which software controls application software and manages the interaction of various hardware devices? A) Application software B) Utility software C) Operating system software D) System Software

88. Mobile computing refers to your ability to: A) transport computer equipment such as laptops or PDAs to the necessary location B) wirelessly connect and use centrally located information and/or application software C) transport data from location to location using portable media such as flash drives or diskette D) none of the above

Haag/Cummings, Information Systems Essentials

23

89. A self-checkout line at a grocery store is an example of which type of information system? A) Transaction Processing System B) Executive Information System C) Knowledge Management System D) Customer Self-Service System

90. Supply chain management tracks A) inventory between stores and warehouses owned by the same company B) information between stores and warehouses owned by the same company C) inventory and information among business processes and across companies D) information and inventory across companies

91. A supply chain management system is an information system designed to A) manually track inventory levels B) automatically track information transfer C) automatically track information and inventory across business processes and companies D) automatically track transactions across different companies

92. Which type of information system is used to capture, organize, and disseminate knowledge? A) executive information system B) knowledge management system C) database D) supply chain management system

93. Artificial intelligence refers to which of the following? A) creating machines that think for themselves B) creating machines that imitate human thinking and behavior C) creating machines that can solve complex problems and carry out tasks for people D) creating machines to replace people

94. Organizations use genetic algorithms for which of the following situations? A) there are millions of possible solutions B) there is no appropriate problem-solving algorithm to find the perfect solution. C) all of the above D) none of the above

24

Test Bank, Chapter 1

95. Which of the following provides software applications over the internet to customers so that the software does not need to reside on the customers' hard drives? A) telecommunications software B) network software sharing C) distributed computing D) application service provider

96. Which type of software is often found hidden inside other, free software? A) expensive software B) stolen software C) spyware D) application software

97. Software that tracks your online movements, mines your PC for information, or uses your computer's CPU and memory for tasks you did not authorize is called: A) spyware B) applications software C) operating system software D) word processing software

98. What occurs when someone pretends to be you so that they can use your credit record? A) credit theft B) identity theft C) impersonation D) software piracy

99. What is the most valuable resource in any organization? A) Technology B) Information C) People D) Knowledge workers

100. Which term describes the physical devices that make up a computer? A) Hardware B) Software C) Storage D) All of the above

Haag/Cummings, Information Systems Essentials

25

101. Which of the following is considered information technology? A) Cell phone B) PDA C) Computer D) All of the above

102. All of the following are key resources of management information systems, except: A) People B) Internet C) Information D) Information technology

Fill in the Blank Questions


103. A(n) ______________ is an internal organizational Internet guarded against external access by a firewall.

104. ______________ are the single most important resource in any organization.

105. Knowledge workers work with and produce ______________ as a product.

106. A(n) ______________ is a tool you use to send information to and receive it from another person or computer in a network.

107. ______________ is the use of communications technologies to work in a place other than a central location.

108. ______________ are raw facts that describe a particular phenomenon.

109. ______________ is simply data that have a particular meaning within a specific context.

26

Test Bank, Chapter 1

110. Having information that describes the ______________ you are considering is one aspect of the time dimension of information.

111. The ______________ dimension of information deals with having access to information no matter where you are.

112. The ______________ dimensions of information include information flows, what information describes, information granularity, and how information is used.

113. Information in an organization flows in four basic direction including up, down, ______________ and ______________.

114. ______________ management provides an organization with overall direction and guidance.

115. ______________ management develops the goals and strategies outlined by strategic management.

116. The ______________ flow of information consists of information that is communicated to customers, suppliers, distributors, and other partners for the purpose of doing business.

117. The ______________ flow of information consists of information that describes the current state of the organization based on its daily transactions.

118. ______________ information describes the environment surrounding the organization.

119. ______________ computing is an environment in which an organization distributes computing power and locates it in functional business areas as well as on the desktops of knowledge workers.

Haag/Cummings, Information Systems Essentials

27

120. A(n) ______________ is an extension of a TPS that places technology in the hands of an organization's customers and allows them to process their own transactions.

121. ______________ is the manipulation of information to support decision making.

122. A(n) ______________ is a system that is designed specifically to improve the performance of teams by supporting the sharing and flow of information.

123. ______________ is the set of instructions that your hardware executes to carry out a specific task.

124. A(n) ______________ is a tool you use to see, hear, or otherwise accept the results of your information-processing requests.

125. A(n) ______________ person knows how and when to apply technology, while an ______________ person understands what information is needed and how to obtain that information.

126. ______________ is the hardware that interprets and executes software.

127. A(n) ______________ automatically tracks inventory and information among business processes and across companies.

128. ______________ refers to the direct computer-to-computer transfer of information contained in standard business documents in a standard format.

129. ______________ gathers, processes, and updates information.

28

Test Bank, Chapter 1

130. The field of study concerned with creating a machine capable of imitating human thought processes and behavior is called ______________.

131. A(n) ______________ is an artificial intelligence system that mimics the evolutionary, survival-of-the-fittest process to generate increasingly better solutions to a problem.

Haag/Cummings, Information Systems Essentials

29