This article contains a list of steps you can take in order to retrieve lost inv entory.

While some of the steps presented may not appear to be relevant to your type of inventory loss, you should read through the entire article and follow al l applicable steps. None of the procedures here can damage your inventory, so wh en in doubt, try them all! COMMON SOLUTIONS Clearing Second Life's cache Second Life uses hard drive space on your computer to store data, including a li st of items in your inventory. If this cache becomes corrupted or your Viewer di d not completely fetch your inventory, items in your inventory may erroneously a ppear to be missing. In many cases, your items are not lost and will reappear af ter you clear Second Life's cache: 1. Go to Edit > Preferences on the menu bar 2. Click the Network tab 3. Click the Clear Cache button 4. Exit Second Life 5. Log back into Second Life 6. Wait in place for 5 minutes; Second Life needs to reload much of your prev iously cached information. Also! I have found that as an Emerald user if stuff is missing log into sl (normal cli ent) then back again into Emerald, WITHOUT talking to anyone, while ya inventry loads, as this can help too. Object Missing From Database Error Message If you get an "Object Missing From Database" error message when you rez an item from your inventory then sometimes the system notices this error and is able to automatically recover your missing object. However, in order to see if Second Li fe was able to recover your missing object, you will need to wait one hour, clea r your cache as described in Clearing Second Life's cache, logout and then log b ack in and look in your Inventory Window to see if the item has reappeared. Region issues The Region you are in may be experiencing technical difficulties, especially in high traffic areas. This behavior can prevent you from rezzing items from your i nventory. If you are unable to escape to another Region, exit Second Life and lo g back into a different Region: 1. 2. 3. 4. 5. 6. 7. Go to Edit > Preferences on the menu bar Click the General tab Turn on the option Show Start Location on Login Screen Exit Second Life Launch Second Life, but don't connect yet Enter Sandbox Newcomb, or another known Region name, into Start Location Click Connect

Try to find a Region with a low Traffic score and relatively few objects- such R egions generally experience less strain, and are less likely to exhibit symptoms like inventory loss. PERCEIVED INVENTORY LOSS Sometimes it may appear that you have lost part of your inventory because outsid

e forces can prevent Second Life from displaying your inventory properly. Rememb er: common solutions and search techniques can often solve a case of perceived i nventory loss! Connectivity problems An unstable Internet connection can lead to apparent inventory loss in Second Li fe. High packet loss may cause your inventory to be unable to retrieve a complet e list of items from Second Life's servers. Wireless and satellite connections a re unsupported for this reason, and other types of connectivity may yield simila r results. There may be a temporary problem with Second Life or your connection to the Inte rnet. If the list of items in your Inventory usually loads without incident, tem porary inventory loss may go away within 24 hours. In addition, clear your cache as described in Clearing Second Life's cache, logout and then log back in and l ook in your Inventory Window to see if the items have reappeared. Inventory Item Count The Item Count in the Inventory Window is not always precise. It represents the number of items that have been successfully downloaded to your Viewer. Thus, if the number changes does not mean you have actually lost or gained inventory item s. If you notice the number has dropped significantly and the Viewer has finishe d fetching your items then try Clearing Second Life's cache, logout and then log back in and look in your Inventory Window to see if the items have reappeared. SEARCH TECHNIQUES Did the objects vanish after being returned? The Coalesce feature may cause confusion by making it appear that objects have v anished instead of being returned to your inventory. When a group of objects get s returned, they are merged into a single, coalesced object. This object is then placed back into your inventory, in your Lost and Found folder. This happens wh en you or the owner of a parcel returns objects to owner. If it is group owned l and then if you were the previous owner you will receive the coalesced objects i n your lost and found. For example, imagine you have a living room. Inside the living room there is a t elevision, coffee table, sofa, rug and a remote control. Then, by accident, ever ything is returned! To locate the returned objects, you search through your inve ntory, but after searching, the only object you can locate is the remote control . Where did everything else go? The television, coffee table, sofa and rug have been merged with the remote control. Simply drag the remote control from your in ventory onto the ground everything else that was returned with the remote contro l should appear. Trivia: Icons are used to represent different types of items in your inventory. The icons used for objects and coalesced objects are similar, but different. The object has an icon that looks like a cube, the coalesced object has an icon tha t looks like a stack of cubes. Use the steps below to locate objects that have been recently coalesced and retu rned to your inventory: * Click the Inventory button * In the Inventory window, go to Sort > By Date * Locate the Lost and Found folder * From top to bottom, work through the list of objects, dragging each coales ced object onto the ground until you locate the missing objects. Alternatively, look for coalesced objects with the same or similar dates as when you lost your objects.

Inventory Filters The Filters panel in your Inventory window contains a list of different inventor y types. To learn how to use the Filters panel, follow the steps below: * Click the Inventory button * Inside the Inventory window, choose File > Reset Filters * Choose File > Show Filters Here, we make adjustments so that we only view Objects in the search results: * Click the None button to turn off all filtering type options * Go back and turn on the Objects option To view objects placed into your inventory within the last 7 days: * Enter "7" into Days Ago * Press the Enter key To find your own filtering style, experiment with the options in the Filters pan el. If you ever need to reset all options back to their defaults, simply go to F ile > Reset Filters. OTHER TIPS & TRICKS No Copy Objects No Copy objects will be deleted from your inventory when rezzed or transferred t o another Resident. Unlike Copy objects where a copy will remain in your invento ry. Recent Items The Inventory Window Recent Items allows you to see objects that have been recei ved or edited since the last time you logged off. This is useful for finding obj ects. Use the Mini-Map to locate your objects The Mini-Map can be a useful tool to help you locate objects inworld. To activat e the Mini-Map, click the Mini-Map button at the bottom of the screen. Can I resize the Mini-Map? * Yes. Click and drag the mouse at the bottom-right corner to the Mini-Map w indow. Can I zoom in on the Mini-Map? * Yes. Right-click the Mini-Map window and choose Zoom Close. The Mini-Map's default is Zoom Medium. You can also use your mouse wheel to control zoom on th e Mini-Map. What do the different colors mean? * Cyan (light blue) represents your objects * Pink represents objects deeded to a group of which you are a member * Gray represents objects that belong to other Residents Select Only My Objects

The Tools menu has a useful option that allows you to select only objects that a re owned by you. This can help locate all your objects in the immediate area; th ey may be hidden by other Resident's objects. * Go to Tools > Select Only My Objects on the menu bar * Go to Tools > Select Tool > Edit on the menu bar Now that the Edit tool is activated, click-and-drag your mouse to make a selecti on. The only objects to highlight will be yours, possibly revealing the object y ou were unable to see before. Locate items lost underground Objects may be lost underground as the result of an editing mistake or by change s in the terrain. The following steps provide instructions to help locate object s that may be stuck underground. * u bar atch. * box * otate First, hide the ground in Second Life: Activate the Client menu on the men by pressing Ctrl+Alt+D. Then, choose Client > Rendering > Type > Surface P Press Esc a couple times to deactivate any open windows and close the chat Hold down the Alt key and press Page Up or Page Down. This allows you to r your camera, locating any of your objects that may be buried underground.

Invisible objects It may be impossible to see some objects if they are invisible. The Highlight Tr ansparent feature allows you to view invisible objects. Transparent objects will turn translucent red once this feature has been enabled. * Go to View > Highlight Transparent on the menu bar Beacons Often, object you are looking for may contain a script. Beacons make it easy to locate any objects that contain a script. * Go to View > Beacons > Scripted Objects on the menu bar If the beacons don't appear to be working, make sure the Render Beacons option i s enabled. This draws crosshairs over any beacons, making them easier to locate. * Go to View > Beacons > Render Beacons on the menu bar There is an option in Preferences that increases the line width used for beacons , making them easier to view. This is especially useful when Second Life is disp layed at a high resolution. * * * * Go to Click Enter Click Edit > Preferences on the menu bar the Adv. Graphics tab "2", or another value, into Debug Beacon Line Width OK

Request a replacement Many vendors understand that items may be lost by accident or as the result of a n unfortunate circumstance. If recovery efforts fail, contact the vendor and req uest a replacement.

How many items are in your inventory? Keeping your inventory tidy is always a good idea. If your inventory has more th an 10,000 items, the list of items in your Inventory may fail to load in a timel y fashion. To make sure your inventory loads quickly and properly, go through th e list of items in your inventory and remove any items no longer needed. COMMON CAUSES OF INVENTORY LOSS Inventory offers declined while in Busy Mode Any inventory offers to your avatar while in Busy Mode are automatically decline d. To locate items that have been declined, search your Trash folder; all declin ed inventory offers go to your Trash. Is a friend allowed to modify your objects? Friends who have modify rights to your objects can move them around, possibly to a location where someone may return or delete them. Modify rights also allow fr iends to take copies of objects that are transferable. When a friend with modify rights tries to copy an object that can't be copied but is transferable, they t ake ownership of the object. Land owned by a Resident A Resident who owns a parcel of land can return or delete any objects placed ont o their land. Second Life sends notifications when objects are returned, but not for objects that have been deleted. Land deeded to a group Any group member with the ability to return objects can return or delete objects placed on group-owned land. Typically, Owners and Officers of a group have this ability. Second Life sends notifications when objects are returned, but not for objects t hat have been deleted. Shared or deeded to group Any object that is shared or deeded to group can be manipulated or possibly take n by group members with the "Manipulate (move, copy, modify) group-owned objects " ability. Typically, Owners and Officers of a group have this ability. Shared or deeded objects may have been taken or moved to another location and la ter returned or deleted. Private Regions Any objects located on a Private Region (a Region owned by a Resident) can be re turned by the Region owner or an Estate Manager. Second Life sends notifications when objects are returned. Autoreturn Any objects not owned by the land owner, or not set to the group to which the la nd is deeded, will be returned after a set time limit if autoreturn is enabled. Decrease in available prims The number of primitives a land parcel supports is calculated by the total squar e meters of land owned by a resident or group in a Region. If the total square m eters of land decreases, the parcel may no longer support the primitives on the land, resulting in the return of any excess objects. Example: John Doe owns two parcels of land in a region. Each parcel of land is 512 square meters. The total square meters of land owned by John Doe is 1024 square meters. Normally, 512 square meters of land supports 117 primitives and 1

024 square meters of land 234 primitives. John Doe can place all 234 primitives on one of his parcels. However, if John Doe deeds one of these parcels to a grou p or sells it to another resident, the existing parcel will only support 117 pri mitives. Any extra primitives will be returned. Inventory accidentally placed into an object Items may have been accidentally dragged from your Inventory window and placed i nto an object. Items like notecards and sounds cannot be rezzed inworld. If you drag them from the Inventory window onto an inworld object, they will be placed into that objec t. An object can be placed into an inworld object if the CTRL key is pressed whi le dragging an object from the Inventory window onto the inworld object. To see the contents of an inworld object, and possibly locate any inventory acci dentally placed into it, right click the object and choose Edit. Then, in the Ed it window, click the Contents tab. Items accidentally given to another avatar It is possible your items may have been given to another Resident by mistake. Th ere are two ways this can happen: If the items are dragged from your Inventory w indow onto an avatar inworld, or if the items are dragged from your Inventory wi ndow onto someone else's profile window. ACTUAL INVENTORY LOSS Inventory never received A malfunction or region issues may cause a scripted vendor to fail to deliver pu rchased items. Unfortunately, there is nothing Second Life Support can do to hel p recover items that were never received. Contact the Resident that sold the items, and explain that you never received yo ur purchase. If you are unsure who to contact, you may look at your transaction history: * Visit http://www.secondlife.com/account/transactions.php Loss of objects as the result of a Region crash Recently rezzed objects that are missing after a Region crash have likely been l ost. A Region rolls back to a previously saved state when it recovers from a cra sh. Sadly, anything lost as the result of a Region crash cannot be recovered.