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Vishal Parikh

12250 S Kirkwood Rd, Apt 1627, Stafford, TX 77477 Willing to relocate Professional Summary Phone: (650) 814-9036 Email: parikhvishals@gmail.com

Strong technical knowledge on Nortel Security products with 2+ years of experience in field of networking. Efficient in analyzing and replicating problems to troubleshoot issues and developing solutions to meet customer needs. Exceptional organizational and communication skills both verbal and written. Ability to work with the engineers within the team and establishing effectual and supportive relationship with all staff levels. Windows XP Professional and 2003 Server Certified as part of MCSE Global Networking Professional course Kepner-Tregoe Training Certificate for Structured Troubleshooting and Problem Solving Methodology IXIA Certificate for Introduction, IxLoad and IxNetwork. Understanding of TCP/IP protocol suite and OSI Reference Model Familiarity with Infiniband technology Working knowledge of protocols such as RIP, OSPF DHCP, DNS, VoIP, FTP, HTTP, SMTP, TLS Working Knowledge of tools such as Ethereal, IXIA, HTTP Torture, Check Point modules for firewall OS experience with Windows 2003/XP , Linux environment Experience working with CRM application Salesforce.com and Clarify

Professional Certifications

Technical Skills

Work Experience Technical Support Engineer Mellanox Technologies May10 - Present

Product Support Engineer Nortel Networks/ Avaya November07-March10

Providing level I and II of technical support to the customers on Infiniband and 10G Ethernet technology Providing solutions to customer problems through the use of knowledge database, online documentation, written procedures Working with Field and Support engineers to provide case resolution in a timely manner Implement test bed and reproduce customer reported issues and ensure engagement by sustaining and development teams Providing level II product support for customer reported cases on the Alteon product family mainly to Nortel Switched Firewall along with Virtual Services Switch , Threat Protection System, and Nortel Secure Network Access Driving customer issue resolution by means of live data collection and debugging via remote access Acting as primary support liaison between company and customer and owning support issues until resolution

Network Engineer Aspen Networks Auguest06 December06 Support Specialist Alternative Media Center, SJSU September05 October07 Hardware Engineer Electronic & Engineering Pvt. Ltd, Mumbai, India November03 - April05 Academic Projects and Presentations Software-Based Approach for Power Minimization Consumption of Intrusion Detection System Fall06 Fall07

Exceeding Service Level Agreement (SLA) requirements by offering successful case resolution through analysis of dump/logs and documentation research for issues related to the Alteon products Participating in Integrated Product Team (combination of crossfunctional teams of Product Lifecycle Management/Engineering/Marketing/Support) activities for forecast release dates of software fix, enhancement feature release and product related Change Request Working with Emergency Recovery Team (ER) after hours on-call support for emergency and business critical issues Reproducing, verifying, and debugging hardware/software issues in lab, analyzing test results, and escalate issues to Sustaining engineers through internal bug database Accurate and timely communication of case progression with the customer in order to increase customers satisfaction with minimal delay Quality Assurance and Testing of the Aspen N2000 and N365 devices Developed test plans for system testing Contributed to the technical documentation of the new N365 product Debugging and troubleshooting various network related problems in the lab Provide technical support to the students in the alternative media program Involved in end-to-end manufacturing of Microcontroller instruments Tested the functionality of the instrument along with fault-finding Checking manuals and related documents of the instruments Explaining the working of the instruments to Service Engineers

Analyzed power minimization techniques using software-based methods Demonstrated how power consumption can be minimized for wireless devices at the instruction level by compiling high level codes to optimized instruction-level code Application of instruction level power analysis to string matching algorithms in IDS was carried out Analyzed security issues in Transport Layer Security protocol by implementing a prototype model and suggesting improvements Presented seminar on SMTP architecture, features and commands Presented seminar on fundamentals of VoIP, functions, features, basics of H.323 and SIP protocol Performed lab experiments on router basics, RIP and OSPF to gain hands-on experience on state of the network topologies and Cisco routers

TLS analysis, implementation and improvements Spring06 Simple Mail Transfer Protocol Spring06 Voice over IP (VoIP), Fall05

Education

Masters in Electrical Engineering, December07 San Jose State University, San Jose, CA Course Work: Network Architecture and Protocols, Network Security, High Speed Communication Networks, Mobile and Wireless Communications Bachelor of Engineering in Electronics, May02 Mumbai University, Mumbai, India

Honors

Contributed to the book Computer and Communication Networks Mir Nader, Prentice Hall Publication, by reviewing sections of the book